Directions CU Mobile Banking User Reviews

Name: Directions CU Mobile Banking
Rating: 4.8 (854 reviews)

Directions CU Mobile Banking

Directions Credit Union

🔧 Utilities

💰 Finance

Customer Experience

Positive experience75.0% of reviews

Neutral3.3% of reviews

Negative experience21.7% of reviews

~ Based on 120 written reviews from the US App Store.

What users say

Summarized from real user reviews of Directions CU Mobile Banking. Based on 854 reviews and a 4.8/5 average, it highlights the 7 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

⏱️Fast and efficient app
💻User-friendly interface
🕰️Saves time
🔒Secure banking
🤝Great customer service
💳Easy credit card payments
🏦Smooth transition from old app

Negative things

🐛Frequent errors and maintenance issues
🔍Difficult to navigate
🔄Lack of credit card statement access
🤔Confusing features
🤯Frustrating user experience

Is Directions CU Mobile Banking Safe?

Directions CU Mobile Banking appears safe based on user ratings. AppsHunter Safety Score for Directions CU Mobile Banking is 95/100.

This assessment is based on 854 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.5% of ratings point to a safe experience

1.5% of ratings suggest some concerns

0.9% of ratings point to a risky experience

~ Based on 854 App Store ratings for Directions CU Mobile Banking.

Is Directions CU Mobile Banking Legit?

Directions CU Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for Directions CU Mobile Banking is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Accessible App

The mobile banking app makes things fairly easy like paying loans, credit cards, moving money, etc. I will say, the interface can be a little confusing to maneuver at first but, isn’t the worst I’ve seen.

Roadhammer18

a month ago

Response from developer

We appreciate you giving the app a chance and taking the time to share your feedback!

Da bank app

It’s better than it was before not as laggy takes half the time it would before to transfer money or other things

Willardsucks

a month ago

Response from developer

Thank you for taking the time to share your experience and leave a review, we appreciate it!

Easy to use

I love using the mobile app! I can keep checking my account 24/7

mzsexychocolate17

a month ago

Response from developer

Thanks for the love! Glad to hear you're enjoying using the app!

Apps cool,

Banking experience has been great, the old app worked fine. This one is okay, bank service is the biggest +

Jerbear0718

a month ago

Response from developer

We appreciate you giving the app a chance and are glad you are enjoying banking with Directions!

Directions Mobile Banking

Easy to navigate; available when I need it!

Miss Jones in CO

a month ago

Response from developer

We're excited to hear that you find the app easy to navigate, thanks for leaving a glowing review!

Nice upgrades

I’m a fan of the latest upgrades from May 2026. Feels a lot more modern and feature rich.

1_InquiringMind63

2 months ago

Response from developer

Thank you for taking time to let us know your experience. A refreshed feel with more options was one of our biggest priorities, and we're glad to hear we hit the mark for you!

Definite improvement

After the first week , the app works great so quick and able to transfer funds quickly

Jabolori

2 months ago

Response from developer

Glad you are enjoying the new app!

Easier than the website

I’ve used the website for years but the app is becoming so much easier to use that I rarely log on any more.

Brad@&$

2 months ago

Response from developer

Thank you for your feedback, we are happy to hear that you are enjoying using both online and mobile banking!

Directions app

Works great, all at fingertips, secure and safe!

Vandz3

2 months ago

Needs more

Needs more customization with my accounts, with how i can sort and name them and group them. Id like more customization so i can make it look cleaner and more organized.

Ian519

2 months ago

Improved and more options

App seems to work very well. Complete rewrite of app with a lot more features. If you were used to the old app, be patient, this one has a lot more features and might require you to take some time to investigate all the new features and highlights.

tkr2020

2 months ago

Response from developer

Thank you for leaving a review, and we appreciate you giving the app a chance. Excited to see that the app is working well for you!

Top Notch

5 star all the way!

mden1997

2 months ago

Savings

Only complaint is that money doesn’t transfer immediately.

Shelley3x6

2 months ago

Response from developer

We're glad to hear you're enjoying the app - some transfers are able to be transfer immediately, depending on the criteria. If you have specific questions about transfers in Digital Banking, please reach out to 888-508-2228, and we'd love to answer any questions you might have!

Easy to use

Love the new app

Me granny 19

2 months ago

Bugs since the upgrade

Since the upgrade, receiving notifications has been inconsistent. To troubleshoot, I enabled all available notification methods, but I still do not receive push notifications from the app.

I also noticed my phone number was listed twice, which made it confusing to determine which number should receive text notifications. Email notifications are now working correctly, but push notifications remain an issue.

I was advised to use a different application for notifications; however, I do not feel this should be necessary, as my text notifications worked properly before the upgrade.

Izabella109

2 months ago

Response from developer

Hello, we're sorry to hear about your issues regarding push notifications in the new app. This could potentially be an issue on our end, and we encourage you to give our Contact Center a call at 888-508-2228, and we'd be more than happy to try and assist you in resolving this issue!

Very Good

Very user friendly and no issues

Keemstar2

2 months ago

Ck Account

Nice to use

AnabelaK

2 months ago

Latest update

I enjoy using the mobile app, however, I am not a fan of the new design of accounts. I preferred the previous account set up better.

Cdm1026

2 months ago

Response from developer

We're happy to hear that you are enjoying using the app, and we appreciate you providing feedback regarding the design of accounts. Thank you for taking the time to leave a review!

Huge Improvement

This is the banking app that makes me proud to be a member of Directions Credit Union. Workable, easy, and concise.

jasonearnest

2 months ago

Response from developer

We appreciate the kind words about your experience with the app, and we're glad to hear that you find it easy to work with. Thanks so much for leaving a review!