Cross platform app problem
iTV - iPad - iPhone: Over one-week and continue to receive system error message, had worked fine for over one-year. This is after ensuring iTV - iPad - iPhone OS are latest version. Deleted dLibrary re download app, and restarted wifi router multiple times. Cannot even enter cross platform app(s) to logout and troubleshoot. Sent trouble message to maker and followed recommended remediation with no resolution. Hoping we will be reimbursed for paid services we cannot access.
Error message — URLSessionTask failed with error: Could not connect to the server.
Error message — URLSessionTask failed with error: Could not connect to the server.
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Need more features
This app has improved, but I wish it had more features like other platforms like Netflix. At least it should have the Download option for the price of the subscription they are charging.
Unacceptable
One star until they fix basic compatibility issue that has made content inaccessible. Will update rating when problem has been addressed.
Response from developer
Thank you for reporting the issue. From Jan 1 to Jan 2, the service experienced problems with video playback on Apple devices. We apologize for the inconvenience caused during the holidays. If you require further assistance, please get in touch with us through our Inquiry Form; https://dlibjapan.net/inquiry
The worst app ever
I paid it for watching video and can’t do so. So why do I pay for???
Response from developer
Thank you for reporting the issue. From Jan 1 to Jan 2, the service experienced problems with video playback on Apple devices. We apologize for the inconvenience caused during the holidays. If you require further assistance, please get in touch with us through our Inquiry Form; https://dlibjapan.net/inquiry
Even you pay the monthly fee, still can’t watch it
This is terrible app. I want to get my money back!!!
Response from developer
Thank you for reporting the issue. From Jan 1 to Jan 2, the service experienced problems with video playback on Apple devices. We apologize for the inconvenience caused during the holidays. If you require further assistance, please get in touch with us through our Inquiry Form; https://dlibjapan.net/inquiry
Not loading
Can’t watch the shows! The app will open, but the shows have not been loading 12/31/22 and 1/1/23.
Low quality
Low quality customer service and poor performance app
Good content. Bad app performance
The content is excellent, but unfortunately although the there is a slight improvement in performance, the app is still extremely buggy. If you pause or stop what you are watching, it will not resume again. You will have to turn off the app, wait for 10 seconds or so, and restart it. Then it may or may not resume where you left off. It’s a moody app.
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app is down
Not working (august 2, 2022). ダウンしてるみたい。it doesn’t even get past the loading screen.
Has many problems
I’m not sure if this was just myself, but I’ve had many problems trying to use this overall steaming site. First, I could not log in EVEN if I clicked on the verification button. The only way I was able to log in was to click on it despite already doing so. Then, whenever I tried to look at my account information, I would get some sort server error. The only way I was able to even get any access to my account info was downloading this app. What’s weird about the app however is that it asks me to pay every single time I try to use it despite already putting my credit card info and setting up Apple Pay to pay the subscription fee. The only way I was able to even cancel my subscription was through the app. This service is beyond messed up and I would highly recommend to stay away from it.
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I Change my mind about the subs
The app it self is nice , but there’s not enough show with English subtitles and if they do, it’s incomplete , and you are left wondering what’s going on some dialogue is missing subtitles or the subtitle it self won’t make sense. So far Rakuten is best , so for now I will not sub till they change and update the English subtitles
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Can’t send video from iPad to HDMI port on monitor
ALL other video subscriptions I have let’s me pass video from my iPad through a lightning-to-HDMI dongle to a 32 inch monitor. Why doesn’t the current/latest dLibrary app work this way?
No subs
Not one show has subtitles??
Power consumption
This app runs hot on iOS, particularly on iPhone. This issue has been reported by others as well; however, the issue has not been resolved in the past few updates. You need to address this - it is about time.
Somewhat disappointed
Was excited to get this app because you carry a few shows I was really excited to watch, but to my disappointment, none of the shows or movie I wanted to watch have English subtitles.
Terrible app
It doesn’t save the progress and doesn’t track the shows you are watching. Every time I go back to app to continue watching, I have to look for the show and the episode. It needs to be improved.
Help
Can’t even log in!
Need more content
I enjoy the trial period and willing to continue to watch. However, not enough content and “coming soon” tv series is very old.
I’m very disappointed that Doctor X is online for only one season. It is too bad that the developer’s bring entire seasons.
As for the variety shows, is also aired few years ago and again, only 8 or 10 episodes is also very disappointing.
I’m very disappointed that Doctor X is online for only one season. It is too bad that the developer’s bring entire seasons.
As for the variety shows, is also aired few years ago and again, only 8 or 10 episodes is also very disappointing.
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Response from developer
Thank you for your feedback. Regarding your request about Doctor X, we will consider it for future reference. We continue to add new content weekly. Please check our most recent library. If you have other program request, please send it to us from the following inquiry form. https://dlibjapan.net/online-inquiry We appreciate your continued support of dLibrary Japan.
App for iOS still has a lot of problems
I am a paying subscriber for 6 months now. Thank you for adding more programs with English subtitles and continuing to improve the app. However please fix the following:
1. Programs with “English subtitle: Yes (CC)” have a lot of missing dialogue or incomprehensible text displayed. Other paid streaming services do a better job at this!
2. English subs (CC) do not show when program is casted.
3. Program casted using AirPlay freezes when device “locks”; one would constantly keep unlocking device to play. Very annoying.
4. iOS device gets very hot and battery drains fast when app is in use
5. Support vertical/horizontal orientation for iPad
Lastly, please add more taiga drama!!!
1. Programs with “English subtitle: Yes (CC)” have a lot of missing dialogue or incomprehensible text displayed. Other paid streaming services do a better job at this!
2. English subs (CC) do not show when program is casted.
3. Program casted using AirPlay freezes when device “locks”; one would constantly keep unlocking device to play. Very annoying.
4. iOS device gets very hot and battery drains fast when app is in use
5. Support vertical/horizontal orientation for iPad
Lastly, please add more taiga drama!!!
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Good APP
It’s good APP with great price. I hope there are more choices with English subtitle. All drama what I wanted to watch were no subtitle... CC English subtitle is very poor but still better than nothing.
