Bad Quality - NO REFUND!
Run away!!!!
Extremely Frustrating App
The videos stop streaming suddenly whilst voice carries on. You can never restart from where you left. The downloads do not work offline. They start to disappear from “download” section, once your try to play them.
After paying upfront annual subscription, I guess “service commitment” could be a subject of a new documentary and perhaps opportunity for new DocuBay.
Response from developer
Dear User, Thank you for reaching out to us. Our backend team has tested the system, and everything is working fine. We kindly request you to email us at contact@docubay.com with the names of the titles where you're encountering issues. Our team will look into this at the earliest. Regards, Team DocuBay.
How
Aspect ratio issues
Response from developer
Dear User, We aim to always deliver the best user experience. Thank you for rating us, we have made a note of your feedback and shall forward it to our concerned department. Regards, Team DocuBay.
iOS developers are underpaid
Storage issue
Response from developer
Dear User, Thank you for reporting the issue with our app not deleting files after removal from the download list. We are currently working diligently on a solution, and we assure you that this problem will be resolved in the upcoming build. We apologize for any inconvenience this may have caused. Regards, Team DocuBay
Awesome Content with very bad Tech support
But I never was satisfied with the audio quality or the application features…!
I think the interface can be updated or bugs can be fixed…! But I don’t know 🤷🏻♂️ why the team is not working on it..! When I came here to write a review the first review what I saw was also telling the same what I wanted to say but more than a year back …! Since then there is no fix for this bug…!
Response from developer
Dear User, We regret for the inconvenience caused. Please send us details of the content that you are trying to watch which has audio issues and any error message bug that is displayed on the screen at contact@docubay.com so that we can look into it immediately and get it resolved. Regards, Team DocuBay.
Beware!
2FA is a must for any app!
Response from developer
Dear Pinku, Thank you for your rating. We have also noted your feedback and we will highlight this to our relevant team. Regards, Team DocuBay.
Download section not working
2ndly if you have two video download you cannot play neither of them. Looks like app is not used not tested Property.
Response from developer
Dear Deepen, We are sorry to hear about your experience with us. We request you to please update your DocuBay app to the latest version available in the store and try again. In case you face any difficulty, please share a screenshot of the error message at contact@docubay.com Regards, Team DocuBay.
The new look is really awesome!!!
Response from developer
Dear Hemant, We are glad to hear about your experience with us. Thank you for rating us. Regards, Team DocuBay.
Not Optimised
Wen you try to put it on 1080p while streaming , the screen will go black.
I hope that the team will notice this thing and they will do the necessary improvements in the app.
Overall Pathetic experience.
Response from developer
Dear User, Thank you for reaching out to us. We would recommend you to reinstall the app or update it to the latest version and try again. If you still continue to face any issue then kindly write to us at contact@docubay.com. We are available for further assistance. Regards, Team DocuBay.
App is pathetic!! Subscription doesn’t work even after payments
It keeps asking for subscriptions payment even after the monthly payments
If at all it works the app cracks periodically making it an horrible experience to watch however there are great documentaries but the experience is ruined by the app itself !!
Response from developer
Dear User, We are here to help you. Kindly request you to write to us at contact@docubay.com to assist you further. Regards, Team DocuBay.
The app keeps crashing
DocuBay is my Favorite App
Content is good but it can be more good
Response from developer
Dear User, We have noted your feedback and this will be resolved in the upcoming build that will be available. Regards, Team DocuBay.
Disappointed customer
Response from developer
Dear User, We request you to please update your DocuBay app to the latest version available and if you are using the web version, we request you to kindly clear the cache of your browser. If the issue persists kindly request you to write to us at contact@docubay.com for further assistance. Regards, Team DocuBay.
Great content! Poor App.
These things are easily fixable by hiring better developers and data management which will only make docubay grow at a faster rate.
Response from developer
Dear Vaibhav, We are sorry to know that your experience has left you unhappy. We recommend you to update your app to the latest version. If the issue still persists, kindly write to us at contact@docubay.com to assist you further. Regards, Team DocuBay.
App
Response from developer
Dear Rakesh, Request you to please update your DocuBay app to the latest version available in the store. If the issue persists kindly request you to write to us at contact@docubay.com for further assistance. Regards, Team DocuBay.
Language regarding review
My self kevin chitroda and i am from surat city ,gujarat state which is pertain to india.
I want to give you one suggestion, as this app is really nice and understandable for historical lover who want to know about history, but you should provide in local regional language for indian market. As indian market is very big market for historical lover. Many Indian is preferred in local language which is hindi as hindi is national language of india. If possible please work on this.
Thanks
Kevin chitroda
Response from developer
Dear Kevin, DocuBay is a global, membership-based service on-demand platform exclusively designed to stream premium documentary films. We have noted your feedback and shall forward it to our relevant team. Regards, Team DocuBay.
