Domino's Delivery Experience User Reviews

What users say

Top reviews

BAD CRASHES FREEZE PHONE

I’ve been experiencing extremely bad crashes with this app today, as well as extreme phone freezing, every time I hit go on a delivery address to go into the Apple Maps, the entire phone freezes and is completely unusable for one to two minutes, and then the app crashes and it’s been doing this all night long. I’ve had to sign back into the app like 15 times tonight, because it crashes each time I take a delivery, and having to wait one to two minutes for the phone to stop freezing is hurting our delivery times.

I’ve tried restarting my phone three or four times when this has happened, phone successfully restart, problem doesn’t go away
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It stinks

I don’t know where to begin honestly.
It logs you out randomly.
It doesn’t sync with the terminals in the store all the time.
Why does it take so long to load on a modern phone just to get hit with a login screen and additional loading before I can use it. I literally open the app and walk away and do something for a full minute because this app is painfully slow.
Tips don’t always register when you manually input them sometimes. Oh and sometimes when you do manually input a written in tip from a credit card, watch the cash amount. I’ve had that input what I put in the card line and it “doubled” the amount when it should’ve only added for card not both, why would it do that.
This new system works as well as a launch version of Fallout 76. It has potential but jfc what a mess. Whoever is developing this, did you lie on your resume? Good lord this is a badly developed app. Genuinely wish I could give a negative score. This is one of the most poorly designed apps ever and I’m essentially forced into using it or losing my hours with no alternatives to not downloading this nonsense on my phone 🤷‍♂️
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The most embarrassingly awful app

Only 1 star because I can’t post a review without a star. I’ve never seen an app managed by a multi-million dollar company perform so terribly. I feel like I’m walking on eggshells because it always feels unstable.

Never allows me to sign in and when it does, it gets tips wrong, addresses as well. Such a letdown. Whoever works on this app should be embarrassed. It’s a glorified calculator app made for convenience and AT LEAST three times a week it will erase my own record of my tips, not allow addresses to be found, and unable to use the emergency option which is a HUGE PROBLEM.
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Love the app, but hate it’s problems

Poor internet, lemme just lag out and crash, but I can handle no internet fine and just show a status at the top of no network.
Trying to call a customer, you’re gonna lose the sounds coming from your phone until you restart the app.
This one’s kind of new, numeric keypad jumps every time you hit a number to enter a tip.
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There are too many issues for a driver

As a delivery driver in Arkansas, this app does not work like it should. For the town I work at, most of the time it’s okay because I’ve lived here pretty much my whole life. But when there’s specific instructions that I can’t see because the receipt has the instructions kind of burns off from the heat and the app refuses to acknowledge that I have a delivery until I’m pretty much at my delivery address, that’s a problem. When I’m randomly logged out for no apparent reason, that’s a problem. When the app doesn’t know where the address is, but Apple Maps and Google maps know exactly where it is, that’s a problem. When I can go from fully charged on my phone to less than 20% in a matter of three or four hours of using this app, that is a severe problem. From being a delivery driver for almost 2 years as of writing this, I have encountered too many problems for these issues to be a problem with the phone I’m using. This is a problem with the software “talking” to the firmware, and as it stands I hate this app because of these issues. If I could get away with not using this app at all I absolutely would never use it.
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Drivosity

We are spending to much time figuring out why some drivers are tracked and some not. Delivery dashboard does not update the trip score. Why do we need to two maps in the delivery dashboard. Many street speed limits are not updated in Drivosity and the drivers loose points for speeding when they really aren’t. When drivers accidentally go over a pothole points are taken off. When drivers enter a busy street where the traffic is congested and is bumper to bumper, drivers get marked for acceleration and braking.
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So many bugs

This is the worst app for delivering. Randomly logs me out. Then sometimes won’t even let me log back in. It doesn’t know our tips. Sometimes sends you to a house number that doesn’t match the one on the receipt. This should not be required for drivers to use until it is fixed, especially with the insane timing we are expected to complete deliveries in. It’s right there with Vystar’s online banking. Uber eats and door dash driver apps make this one look like an app that was written on a really low budget. If low budget is the issue, the budget needs to be increased so the developers can make it work right. If that’s not the case…. Well when a dominos store employee performs like this, they are fired… just saying…
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Buggy, crashes all the time, stay far away

I am a driver for dominos and we use this app for our deliveries. Horrendous app filled with bugs, frequent crashes at least once a shift.

Whoever developed this should be fired immediately and also whoever decided to force all dominos drivers to use this cancerous app. JUST FIX IT. I can’t believe just how incompetent the developers/management are.

At the very least, Apple themselves should remove this all from the App Store, it has frozen my iPhone completely a few times leading me to do a force restart. Also when I’m using this app it’ll mess with Bluetooth settings in my car
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Employee Usage

This app has the potential to be FANTASTIC- but it’s lacking in a variety of different aspectics. Tip tracking is a great concept, but not once since the app was launched has it worked. I can’t even manually log the tips in, it just constantly says “We can’t pull up the tip for this order.” It also randomly goes in and out of safe mode, even if my car is not moving. It also just sometimes will not load, and I have to restart the app, regardless of how good my service is. It has so much potential to be great, but it’s awful and annoying at best to use. All of my drivers have similar complaints, and it is hard to require usage of an app when all it does is waste time for my delivery experts.
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Sending messages

The app works great for us at my store, but recently there’s been so many bugs and one of the main ones is we cannot send messages to the app from dispatch. It either does not pop up on their notifications or when they do open it because it came up on their notifications it won’t open a message. They tap on it and it clears the notification but nothing else happens. Don’t know how to fix this.
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Severely lacking

This app is helpful when it wants to be. At random, this application will either kick you off or just not let you sign in entirely. Other times, when you look at the tab that organizes your orders, your orders won’t show up for some reason. The times when it functions as intended it is an absolutely wonderful tool that I use every work day , but that drops off quite harshly when the app simply won’t LET you use it. It slows down my working efficiency and the rest of my coworkers. But hey, that’s none of corporates problem, huh?
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Wow

Driver’s review.
Dominos made 4.3 billions dollars last year, yet they have no budget to hire real professionals to fix this ridiculously buggy app. I see negative reviews from over a year ago and nothing has changed. The app still crashes constantly, at least twice per shift I completely lose service, usually that happens right before I hit “complete a delivery”. I end up having to restart my phone when that happens.
Also, load times are just outrageous. There isn’t a single app on my phone right now that takes THAT LONG to start.
That’s just plain disrespectful to dominos customers and drivers.
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terrible experience

i used to use metro PCS for my phone service and the app was tolerable to a point. i started having problems where the app wouldn’t work if your service dropped below full bars for whatever reason so i switched to verizon with 5G and its even worse. the app will crash if you switch out of it at anything less than 4 bars of 5G service! terrible for when you’re taking multiple orders at once. please fix your app.
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Not to shabby

It works fine as long as you press the money sign on the bottom row all the time to make things load and then you can just put your tips in there if it isn’t letting you “complete the order” so all around I find it very useful.

Has glitches needs more improvements

A useful app when delivering orders but sometimes it would log me out by accident during my shift when im not ready to leave. Had others complain about how they cant use the app sometimes due to glitches when they press the little location icon that switches from this app to the gos app for example not connecting to which ever gps app to use to get the the house/apartments.
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Big oof

Not comfortable with the fact this app requires you to constantly allow microphone access or else you can’t sign in at all. I don’t see why that has to be forced on me and that really is the number one reason I don’t use it anymore. I don’t trust Domino’s and the direction it’s going and I certainly am not going to give them full access to the microphone that is with me all day long.

Aside from that, this app is riddled with audio bugs and location tracking issues that make it hard to believe corporate is trying to force this down on us when it feels like it should be in alpha. Either way, I’ll never use it for as long as the app requires full microphone access to just sign in even if you never want to use the microphone for anything in the app. It is so sus. Domino’s is probably gathering everything you’re saying while you’re at work. People forget that Domino’s is a tech company behind closed doors.
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Login

There’s a lot of pros and cons to this app but today ima address my most recent problem, hoping someone can help! I can no longer login into the app. The apps is already on the newest app update, I just updated my iPhone iOS 14.4.1 update (I have iPhone XR) and I have already uninstalled and reinstalled the app, and have changed my password. Nothing works, it’s been like this for a week now.

I work 6days a wk n do 13+hr shifts. It’s annoying that I can’t use the app cause when I clock out my run it needs a manger override every time. It’s getting stupid at this point.
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Needs a lot of work

Its very annoying that the drivers have to use the app now and it barely works. The app crashes, freezes up, doesn’t even load deliveries at times, and drains your battery very fast. I have days where I can’t even use the app at all because my deliveries won’t load. I’ve also had times where the built-in navigation for the app just sends me to completely wrong addresses when I try to route it directly from the app into my apple maps, which in turn wastes gas and puts unnecessary mileage and wear and tear on my car. Please fix this app. Its a big disappointment when the drivers are now forced to use an app that barely works yet the dominos customer app works perfectly every time. Its a slap in the face to be honest.
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Driver Functionality Awful

When it works it works OK. But if things are busy in your delivery area like they probably are, expect glitches or the inability to connect to PULSE at all.

What’s worse, the app is so poorly coded, that when it doesn’t work...which is a frequent amount of weekend shifts...the app thinks that it needs to take control of all Bluetooth audio. It’s lovely to be trying to find a delivery only to have the app shut off the radio because it’s trying to make a call that doesn’t exist.

And then of course you have to force quit the app, and your location doesn’t update so you miss out on your next delivery because the store thinks you’re still far away.... rinse and repeat for 8 hours.
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Bug and speed issues

This app is so slow it hurts sometimes. I always wait for a good 2 minutes for it to log in, and the whole time I’m wondering if it’s going to even work. There’s so many times when I press something and the app freezes and logs me out. I then can’t log in for a good 30 minutes. There’s times when it doesn’t show the orders, and it doesn’t update my tips. Sometimes I’m logged in, but not directly on the app, and I get a notification saying, “driver app has stopped tracking your location” and I automatically know it logged me out. This happens at LEAST once or twice a shift. Sometimes I can’t log in the entire time I’m working. I really wanted to put like half a star, but it wouldn’t let me.
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