Downtime Trace
Maintenance and Repair Service
About
This app connects healthcare organizations with local, pre-qualified service providers for medical equipment maintenance and repair. It facilitates competition among technicians, manages administrative tasks, and provides real-time updates on repair progress.
What's New in Downtime Trace
2.0.1
June 9, 2026
This update brings a smoother, more reliable experience: Trace Ticket workflow enhancement to guide users at each step Flexible field work input options for Service Provider Completely new Dashboard designs New faster Service Blast wizard Up to 3 photos or videos allowed for reported problems and resolutions Action badges on your dashboard Trace Ticket cards Polished layouts and easy sharing in document and media viewers Newly formatted Service Quote and Invoice PDF documents Auto-created Field Service Report PDF's for download or viewing at the end of each service event Plus performance improvements and bug fixes throughout. Thanks for using Downtime Trace!
MoreFAQ
What is Downtime Trace?
Downtime Trace is a mobile application designed to connect healthcare organizations with qualified local service providers for medical equipment maintenance and repair. It aims to reduce equipment downtime and associated costs by fostering competition and streamlining the service process.
Who can use Downtime Trace?
The app is for healthcare organizations that need to maintain and repair their medical equipment. It is also for experienced medical device technicians and engineers who are looking for opportunities to bid on and perform service jobs.
How does Downtime Trace help with repair costs?
By connecting multiple pre-qualified service providers, the app encourages competitive bidding, which can help healthcare organizations secure services at better rates. It also aims to reduce the consequential costs of equipment downtime.
Does Downtime Trace provide updates on repair progress?
Yes, the app provides real-time updates on the repair process. Healthcare organizations are alerted at key critical moments, such as when a technician is en route, arrives on-site, and completes the job.
What administrative tasks does Downtime Trace handle?
Downtime Trace handles various repair-related administrative tasks for service providers, including service quotes, estimates, invoicing, collections, and vendor payments, freeing them from these time-consuming requirements.
What devices is Downtime Trace available on?
Downtime Trace is available on iPhone and iPod devices, as indicated by the supported devices list.
How often is Downtime Trace updated?
The latest version of Downtime Trace is 1.18, and it was last updated on April 16, 2026. This suggests a relatively active development cycle.
What is the age rating for Downtime Trace?
Downtime Trace has an age rating of 17+, indicating it is intended for mature users due to its business and professional focus.
