Still dreadful
Like other users have reported . Each time I try to use the app I have to rest the password . It’s almost impossible to use this awful app
Mr Gareth Curle
This software works one in ten times of trying.
I cannot even get an email or a text to reset password now.
The support is appalling , told response would be 72 hours. If you want to book your lounge allow a week in advance. Completely unsatisfied.
I cannot even get an email or a text to reset password now.
The support is appalling , told response would be 72 hours. If you want to book your lounge allow a week in advance. Completely unsatisfied.
Not working
Shows wrong password
Doesn’t work
This used to work a year ago but now there is an error. It doesn’t recognise password when logging in and when you try and reset it via SMS or email code the code never comes through. Tried everything and minimal support too. Wasted so much time with this
Rubbish
Repeated logging in issues - always says password is incorrect, mobile number in wrong format and doesn’t sent a reset link when requested.
Constant logins
This app enforces more stringent login practices than most actual banks. It logs you out and forces you to login with password every single time. If my bank allows me to login with Face ID, why not dragon pass? Actually so annoying when trying to use it.
Logging in issue
Repeated issue logging into app. Says password invalid , which it wasn’t because it’s saved. Try to reset and it says mobile number is invalid format which is rubbish and no reset email ever arrives. Customer Support can’t do anything than raise it internally. Over a week later still no response from support and with same log in issue. It was completely useless to me when I travelled last week , next trip in 4weeks would be nice if you could fix this and looking at reviews this issue is not unknown.
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Utter rubbish
I have to log in and change my password every time I use the app! This has been going on for years and I have reached out to support who never respond.
Useless login - never recognises my password
This app login is diabolical. It never recognises my password… even if I reset it 5 or 6x. It totally defeats the purpose of having a relaxing journey for my trip. Just because an app doesn’t recognise your password and won’t let you access the QR code to check in into a lounge! Please sort this out. We shouldn’t need a PhD or losing hair to log in. Thanks
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So far All good apart from UK airport
Based on my recent travel experience, I must admit apart from uk airport , otherwise it is all good so far . But it is not the app fault, it is just the airline paid customer gets in first . But we also paid card membership tho !
Response from developer
Thank you for taking the time to share your feedback with us , we really appreciate it. We’re glad to hear that your experience has generally been positive and understand your comments regarding access at UK airports. Your feedback is valuable to us, and we always aim to work closely with our partners to improve the overall experience. If you’d like to reach out to us directly for any assistance or have any questions, please don’t hesitate to contact us at support@dragonpasspremierplus.com.
Love This Best App Ever 2025
Best app on the world and thanks to my bank Barclays Bank we got to dine at Newcastle Airport Lounge Thank You.
Appalling
Every time I am in an airport somewhere and try to log in to the app, it says that my password (which is saved) is incorrect. I then attempt to reset it and I do not receive either an sms or an email. I tried for an hour last week at LAX and eventually received a passcode and saved the new password. A day later in Sydney I attempted to login with the new password and it says it is incorrect. Once again resetting results in no sms or email being received. This is incredibly frustrating when you are delayed but cannot access a lounge because you can’t get into it.
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Response from developer
Hello, We’re very sorry to hear about the repeated login and reset issues you’ve experienced while travelling. We understand how frustrating this must be, especially when you’re trying to access a lounge during delays. Please reach out to us at support@dragonpass.com if further assistance is required and our team will be happy to investigate this for you.
I’ve got a lot to compare with
Customer service towards Dragon pass holders is non existent, lounges are always booked out, it’s worth to find alternatives
Can’t pre book - rubbish
For my last three trips out of Stansted I have tried to pre-book the lounge at various different times and every time it says it’s not available it then suggests to book the alternative times but never comes up with any times you can’t book in advance it’s rubbish
Lounges never available
It’s just a waste of time you can never get a lounge to book please change this Barclays!!
Recent changes are good
This app was a nightmare to login to with FaceTime but that’s now sorted. They also now thankfully permit me to book for partner on my account with own card. Rather than one by one. Much needed.
Cannot login
Just updated the APP and now I cannot login as the screen is greyed out
Great app
Love the app, it does what you need to do.
No point Uk
If you plan to use Dragon Pass in the UK forget about it. All
Of the lounges turn you away and/ or like all Manchester airport lounges. Have permanent signs outside their doors stating they are full when 6 people are in the lounge. Waste of money
Of the lounges turn you away and/ or like all Manchester airport lounges. Have permanent signs outside their doors stating they are full when 6 people are in the lounge. Waste of money
Rubbish
Manchester airport teem 2
