App is still charging after unsubscribe
Response from developer
Hi! Yikes! That’s definitely not how we want your experience to go. Please contact our support team at help@keiki.app, and we’ll get things fixed up so you're not charged for an app you haven’t used!
Subscription
Response from developer
Hello! It seems you’ve got a lifetime subscription, but may be opening an older Keiki app. Drawing Games and Keiki Preschool have known issues. Please use Keiki World instead - setup steps were emailed to you. Still stuck? Write us at help@keiki.app!
Subscription
Response from developer
Hi! Thanks for letting us know. If you’re experiencing this issue, please get in touch with help@keiki.app, and we’ll work to fix it so you can continue enjoying the app!
It’s stupidity
Response from developer
Hello! Not the review we were hoping for, but thanks for sharing! We’d love to know how we can improve. Reach out to our support team at help@keiki.app, and we’ll do our best to solve it. Cheers!
It’s stupidity
Response from developer
Hello! Not the review we were hoping for, but thanks for sharing! We’d love to know how we can improve. Reach out to our support team at help@keiki.app, and we’ll do our best to solve it.
DO NOT DOWNLOAD!!!
I will say for what my daughter has used it’s a nice app but if you don’t honor the subscription then it’s just a waste of money and I’m not in the hit of throwing free money at some app developer who won’t even honor the subscription.
Response from developer
Greetings! We're sorry for your experience. If your subscription isn't recognized on your child’s tablet, please try restoring purchases in the app settings. If that doesn’t help, contact us at help@keiki.app, and we’ll resolve this ASAP. We truly appreciate your feedback and want to make things right!
Scammed !
Response from developer
Dear Valued Customer! Thank you for reaching out! We apologize for any inconvenience this might have caused. Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it. Please, email to us at help@keiki.app. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution.
Liars
Response from developer
Dear Valued Customer! Thank you for reaching out! We are sorry to hear that our app did not live up to your expectations. While quality does come at a price, we are dedicated to offering a premium experience that makes the investment worthwhile. Please feel free to contact our support team at help@keiki.app, and we would be happy to help you find the best option for you. Looking forward to hearing from you!
Audrey
Response from developer
Hello! Thank you very much for your 5-star review! If there is anything we can do for you, just let us know at support@keiki.app! Adding learning value to kid's screen time is our key mission. Best regards!
