DriveSense mobile by Esurance User Reviews

Customer Experience

Positive experience2.8% of reviews
Neutral9.3% of reviews
Negative experience87.9% of reviews

~ Based on 107 written reviews from the US App Store.

What users say

Is DriveSense mobile by Esurance Safe?

DriveSense mobile by Esurance appears safe based on user ratings. AppsHunter Safety Score for DriveSense mobile by Esurance is 90/100.

This assessment is based on 14,179 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.5% of ratings point to a safe experience
5.9% of ratings suggest some concerns
5.5% of ratings point to a risky experience

~ Based on 14,196 App Store ratings for DriveSense mobile by Esurance.

Is DriveSense mobile by Esurance Legit?

DriveSense mobile by Esurance appears to be a legitimate app. AppsHunter Legitimacy Score for DriveSense mobile by Esurance is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

No red light indicator

This app doesn’t tell me if I ran a red light! Fix it 🤬

Bring back Standby mode!!!

Update: After writing my original review in June of 2024, standby mode is still not back. It is almost August 2025. It has totally been an inconvenience. I have been on vacation and have CONSTANTLY had to log passenger trips from Uber/Lyft rides. When previously I could just put it in standby mode and not worry.

As others have mentioned, standby mode was removed. Now every time I ride in someone else’s vehicle, I have to mark I was passenger when I could have just put it in standby. On top of that, it takes sometimes multiple days for a trip to be logged before you can even mark you were passenger. It’s getting to be more and more inconvenient. Fix it!
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Not accurate

This app bases your “discounts” off of your speed and other factors yet does NOT have accurate speed limit information.

Not very accurate

I’ve been using this app for a couple years now and I’m a CDL driver. This records all my time and a company truck and I’m not going to spend 15 or 20 minutes a day deleting trips in a company vehicle. They need to make away that you can stop it from recording trips during certain times of day for each day. They used to have it where you could put it in standby mode for 12 hours, but they’ve even done away with that. This is stupid.
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App is not doing its job correctly

I connect my mobile to car display for map and if i restart map in car screen or do any thing on car screen or sometime without doing anything this app says distracted driving.

James Bailey

This App has gotten worse not better!
DriveSense gives my wife and I different trip results when we are traveling in the same car (one of us gets a great/good trip and the other gets an extreme braking. This morning an extreme breaking notification just appeared after the trip had already registered as normal; caveat, the trip was a plane ride while my phone was on airplane mode. I do not trust this app, it has consistently given me incorrect information.
I have been using this app for years now, this app offers terrible performance!
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App is not working right

The app hasn’t been working properly for about a year now. It even showed me mowing my yard. There’s no way my riding lawn mower even goes fast enough to track.

Standby and passenger mode

This app was always a bit of a nuisance to use and not very accurate, but was worth it because of the discount. But since they removed standby mode and haven’t brought it back it’s been SO annoying. When I’m on vacation and using public transport, uber, or rides from friends you have to manually delete every. single. trip. so that it won’t count against you. And for months it’s been saying “unable to update” if you try to change the trip to passenger.
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Bring back Standby mode!!!

Update: After writing my original review in June of 2024, standby mode is still not back. It is almost February 2025. It has totally been an inconvenience. I have been on vacation and have CONSTANTLY had to log passenger trips from Uber/Lyft rides. When previously I could just put it in standby mode and not worry.

As others have mentioned, standby mode was removed. Now every time I ride in someone else’s vehicle, I have to mark I was passenger when I could have just put it in standby. On top of that, it takes sometimes multiple days for a trip to be logged before you can even mark you were passenger. It’s getting to be more and more inconvenient. Fix it!
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Such Garbage

Been using this about a year. Constantly shows pop-ups that there’s no Internet connection and I can’t send data but as soon as you open the app, it’s fine.

Two weeks ago, I went snowboarding and had multiple notifications that I was driving too fast and had hard breaking. You have options to delete the trips, but you can’t simply click that you were a passenger or it’s inaccurate.

You’d if I’m going down a mountain where there aren’t roads that it wouldn’t trigger a trip.

You can tell by the latest update over six months ago how much they prioritize making it work better.
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What happened to the ability to turn off the app when I am traveling by train or bus or airplane?

What happened to the ability to turn off the app when I am traveling by train or bus or airplane?

Tolerated for discount

Junk app. Takes days to calculate so by the time it tells you that you were speeding you forgot you were a passenger. They took away my option to pause when I’m a passenger with a friend or a bus or a Uber. Just a poor app you tolerate for a discount.

Fix the problem!

This app has been giving me problem. Problem #1 is that it’s tracking my driving while I’m in my house and my car is parked. Explain this to me, also problem #2 you cannot go on standby either the option isn’t there anymore. Why?

Worst App Ever!

This app has always been bad but they have managed to make it even worse. It can take over a week for a trip to stop ‘calculating’. When it does it is unbelievably inaccurate. Of my last 10 trips 7 reported as distracted driving. Each of these trips was local, no highways, texts, phone calls, sudden stops or anything remotely distracted. The phone is either in my pocket or in the center console. Customer service is equally useless. My SO is having the exact same issues. Tough to get a discount when you can’t log accurate data. Shame on Esurance for putting out such garbage.
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Took away standby

I work in EMS and don’t exactly drive the speed limit or brake appropriately all the time. I try everything I can to catch a break and this app was helping catch a discount when I drive on my time. But when I am at work I used to put the app on standby for a day. Now I can’t because it took that option away. Now it’s going to use 911 response trips as an assessment of my driving and I’m not even behind the wheel 7/10 times.
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Standby is gone

Standby is gone with new update. Please fix fast!!!

App malfunctioning

The app seems to be operating even when I’m not in motion. Also it is not updating the logs in a timely manner. Can not change the driver to passenger from the selection menu

New update.

5-30-24
The new update removed standby mode in settings although the main screen says it should be there.

Needs to be brought back. I work M-F and am continuously stop and go which logs about 40 trips a workday as a passenger. It takes up to a week to “calculate the trip” and once done I now have to change 100s for that workweek to riding in a work vehicle. This is quite inconvenient.
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Worst App Ever

The app is slow and doesn’t calculate on time. There’s no option if you are in some one else’s car and you’ll still get the review.
The silliest app O have used .
All State also expects the driver to stay on the app for several months before getting the discount. That my airs no sense at all.

Drive sense app is horrible

I have been using this app for years and lately I noticed it doesn’t track all rides and when it does track it is not accurate. It also takes days to weeks to update the ride . I have 33 rides that are still not logged. This app is horrible. More of a headache than what it’s worth for the extra discount!
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