I previously have been impressed by and content with this app, however there is one glaring and repetitive issue. The policy feels unfair. I’m capped at being paid for 2 tests per week, yet the company claims they “can’t” cap how many times they make me test. I’ve already dealt with this twice — once being tested 4 times in a week, the last on a Sunday while with my family. When I refused that 4th test, I was told my streak (which impacts pay) wouldn’t be penalized this time, but if it happens again they can’t adjust it. That’s ridiculous, because the imbalance is built into their own system. An algorithm can easily be programmed with weekly caps, so this isn’t about ability — it’s about policy. Right now, all the limits fall on the user, none on the company. If I’m testing 4 times a week because you can’t cap it… then there should be no cap on pay either. Every test should be worth the $13.30. If they have no issue with capping pay, there should be no issue capping the amount of tests either. Period.
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