Eastern Daily Press User Reviews

Name: Eastern Daily Press
Rating: 5 (2 reviews)

Eastern Daily Press

Newsquest

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Do not subscribe

The description of this app is false. You cannot access the same content as online and the business behind it denies any responsibility for this when you try to complain. It is the worst customer service I have ever received - avoid.

Pbrmason

2 years ago

Response from developer

Thank you for your feedback - We're very sorry to hear that you have not enjoyed the app experience. The app offers users all the latest news articles from the EDP, alongside daily digital editions of the paper and our daily interactive puzzles. The news article reading experience in the app is designed to bring you all of the latest news, as it happens. Giving you access to the key news and events happening across Norfolk. At this point, the experience offers the latest news only, not an archive of all past articles published. We have raised your feedback with the app team and they will factor this into plans for future development.

App now awful

This app never was great but latest version is just terrible. Wrong pictures, appalling grammar (is there no proof reading?) and asks for login every time despite having a subscription. Web site much better so why bother with the app?

DonnyG UK

2 years ago

Response from developer

Thanks for your feedback. We are sorry to hear that you are not enjoying the latest version of the app. We have added a range of new features and functionality and worked to deliver an improved user experience, but we would appreciate any further feedback you have to help us improve this further. If you would like to send any feedback, please contact us at nq-digital.subs@newsquest.co.uk

Linking account a problem.,

Tried to link account to ID etc. but hopeless. Also no facility to read letters.

rayp73

2 years ago

Response from developer

Thanks for your feedback - We're sorry to hear you have experienced issues linking your account within the app. If you can please contact us at nq-digital.subs@newsquest.co.uk with further details, we will do our best to help resolve this. We will pass your feedback regarding letters onto the team to review.

Unstable

Unstable. Continous errors.

3bigpigs

2 years ago

Response from developer

Thank you for your feedback - There may be some localised issues with your install of the app. Can you please try uninstalling and reinstalling the app to see if this resolves the problems. If you are still experiencing issues after this, please contact us at nq-digital.subs@newsquest.co.uk

E edition

What is the matter with this app? It keeps on telling me I am not subscribed when I am. I cannot read the e edition on the day but I can read yesterday’s and past editions. Why wait until tomorrow to read todays e edition. I have removed the app and reloaded it but it still doesn’t work properly. It’s a nonsense.

Big Ted 2

2 years ago

Response from developer

Thanks for your feedback. We've just released a new app config that should resolve this issue. Can you please open the app, close it fully and then reopen it. This should resolve the problem. If you have any further issues, please feel free to contact our customer care team at nq-digital.subs@newsquest.co.uk

E Edition

Pay to subscribe to read e edition which you would expect to be available to read on the the morning and not wait until later to read it. Is it unreasonable to expect to view it at 07.00??????

Alex22frank

3 years ago

A huge upgrade!

Going digital and with the new app, makes a world of difference. The ui is great with full local news and no ads. Great work EDP

Edge3403

3 years ago

A great step forward

I’m really impressed with the app (v16.1). I’ve never liked the EDP’s web version, but find this much better. Thing I’d like to see improved:

— Resume my place in an article when returning to the app.
— Links to past stories should open in the app rather than in my browser.
— Photos should be zoomable. On the website I can at least expand the display to see more detail.
— Comments should sync with those on the website.

chazzo_b

3 years ago

Response from developer

Thanks for your feedback - We will pass this onto our app development team for review.

New Subscription

I just paid for a years subscription but the app won’t allow me access. It keeps saying access denied.
I can open it on safari but it defeats the object of the app.

Mad thingy

3 years ago

Response from developer

Thanks for your feedback. We're sorry to hear you've experienced problems accessing your subscription within the app. If you purchased your subscription via our website, you will need to login by entering the email address and password associated with your subscription. If you purchased within the app itself, please try closing the app and reopening to relink your subscription. If you are still experiencing issues accessing, please contact us at nq-digital.subs@newsquest.co.uk and we will help resolve these.

Poor customer service from the EDP

Took an hour trying to find how to get the digital edition back on my 87 year old mother’s iPad. Shame on you EDP making such a big change without sending out a helpful email. She’s been without her paper for over 2 weeks before she finally asked for my help.

Mr T's pet gibbon

3 years ago

Response from developer

Thanks for your review - We are sorry to hear that your mother has experienced problems accessing her editions in the new version of the app - Unfortunately due to the way in which App Stores handle the data of subscribers, we were unable to contact every reader by email to inform them of the changes - However, our customer service team are always happy to provide assistance and answer any questions.

Why have I lost the EDP

I have lost the EDP on my phone why ?

The problem solved but only after verbal instructions from a help desk Lady at the EDP. The Developer should have included navigation instructions when the default change occurred. Better still give advice in advance before activating the new format which left Customers to find a way to get back to the full EDP and not even knowing if it was possible. Really poor marketing leaving us floundering.

paperfury

3 years ago

Response from developer

Thanks for your feedback. I am sorry to hear that you are experiencing problems with the app. Can I please ask you to try uninstalling and reinstalling the app as this may resolve the issue. You should then be able to access all the latest news, interactive puzzles and e-editions within the app. If you are still experiencing problems, please contact us at nq-digital.subs@newsquest.co.uk

New app - is poor

Very clunky to sign into the EDP every day and if you do not finish reading in one hit you need to resign in - not a patch on the old app which I signed up to and have paid for.

lotus eleven

3 years ago

Response from developer

Thanks for your feedback. You shouldn't need to sign in to the app every day. The app is designed to keep you signed in for a period of time once you have logged in initially. If this is not occurring there may be some specific security settings on your device that are stopping the app from keeping you signed in. With the new version of the app we've added live news, interactive puzzles and other great new features alongside the e-edition functionality of the old app to add value to your subscription and offer a choice of reading experience.

No

Please bring the paper or I’ll have to cancel this is rubbish

eastbikerboy55

3 years ago

Response from developer

Thank you for the feedback, the daily e-edition version of the paper can be accessed by clicking on 'extras' within the app. With the latest update, as well as still having access to the e-editions you can now read the news throughout the day and partake in the daily interactive puzzles, which are also located under 'extras.'

Terrible

Not the same, this change has ruined the character of the paper. I do not like it at all. If I could get it delivered promptly on time each day I would give this poor version up. You cannot rely on delivery which is why I moved to electronic version now this has changed I doubt I will renew. Very poor.

123David H

3 years ago

Response from developer

Thanks for your feedback. The previous version of the app offered just the replica e-editions of the paper, giving users a very limited reading experience. The new version has built upon this functionality, giving you all the latest news as it happens throughout the day as well as a host of other engaging features such as our new interactive puzzles. The daily e-editions of the paper remain a key feature of the app and these can be read as before in the same format as in the previous version of the app. These can be located under the Extras section of the app.

EDP

We are VERY disappointed with the new format of the paper available on our iPads.
Marks out of 10.……………“0”
Please revert back to your old version.

annpete6

3 years ago

Response from developer

Thanks for your feedback. We have not replaced the old reading experience of the previous app version, this is still available and you can continue to read the daily e-editions of the paper exactly as before. These are located under the Extras section of the app. With the new version of the app we've added live news, interactive puzzles and other great new features alongside the e-edition functionality of the old app to add value to your subscription and offer a choice of reading experience.

The ‘New Look’ digital EDP+

I used to enjoy reading the EDP online every morning wherever I was in the world. The new version is not so easy to read, instead of flowing from page to page we have to choose which features to look at. The original version was like an old friend and I for one, found it so much easier to read. What prompted the change and were the readers asked at any point for their views. Sorry to be so negative but I am not happy with it.

David Osborne

engxdl

3 years ago

Response from developer

Thanks for your feedback. We have not replaced the old reading experience, this is still available in the app and you can continue to read the daily e-editions of the paper exactly as before. These are located under the Extras section of the app. With the new version of the app we've added live news, interactive puzzles and other great new features alongside the e-edition functionality of the old app to add value to your subscription and offer a choice of reading experience.

Appalling error prone upgrade

App does not update and keeps freezing. Did no one test the upgrade before it was released!!

dancingtigga

3 years ago

Response from developer

Hi, we are very sorry to hear that you have been experiencing this problem. Can you please contact us at digitalsubscriptions@archant.co.uk and we will gladly help you in resolving the issue.

Rubbish

I want to see the printed addition I can get plus for free

Tim yon

3 years ago

Response from developer

Hi Tim, you can now view the printed editions in the app by selecting 'Extras' and then 'E-editions.' From here you can view the latest edition of the Eastern Daily Press and latest supplements. If you require further assistance please contact digitalsubscriptions@archant.co.uk. Kind regards.

Print edition

I like to read the print edition of the newspaper but it is available later than it used to be. There some good things on the app like the puzzles but the rest of the news comes up on Facebook any way.

,,,,,…..zzzzyyyttvvv

3 years ago

Response from developer

Thanks for your feedback. Our new app still includes the daily editions of the paper as before and these are released straight away as soon as the paper is available. If you're seeing yesterday's edition as the newest edition, you may need to close and reopen the app quickly to refresh the list. We've also added a host of new features including live news updates, interactive puzzles and breaking news push notifications to keep you on top of the latest news as it happens.

Trying to access the EDP

Can’t get past page four without the subscription notification coming up, have already paid, very annoying
Terrible customer service, can’t get onto the app and no response from archant

Unclegordon1

5 years ago

Response from developer

We are sorry to hear you have experienced problems within the app. The experience you describe is the preview functionality within the app, suggesting that you are not currently logged in (as the app is showing the free preview pages and then displaying the subscribe/login window). If you purchased your subscription within the app, please try tapping the 'Restore Subscription' link on the subscribe/login window. This should relink your in-app subscription to the app. If you purchased your subscription via our subscriptions website or over the phone, you will need to login by entering your subscription login details which would have been sent to you in your welcome email when you placed your order. If you experience further issues, please contact us at digitalsubscriptions@archant.co.uk