Love how easy the app is to use.
Eat Appy has made ordering our favourite meal from The Commercial Hotel in Junee easy. The app remembers our favourite order and lets me choose to simply reorder. It couldn’t be simpler!
Easy to use
Eat Appy is very easy to navigate and includes the menu and prices as well as giving you a chance to edit before submitting the order.
Random
I’m still seeing order in process but the order was delivered to my door!!
Solid app, nice and simple
Pretty happy with how this handles many entities. I found it robust and accurate while ordering through a few of the participating partners. It could be worth integrating Apple Pay and the option to input notes to communicate any dietary, or requests to change (such as allergies)
S Waters
I have been ordering off this app for 12 months and never had an issue… I ordered a meal for my child whilst I was at work and it was ordered at 7:30 pm ,,, I arrived at home at 8:45 and it still hadn’t been delivered. When I called they stated that they had run out of wedges and not completed the order. Not good enough…they had taken the money out of my account and not delivered the goods !
Won’t be using this app again. Sadly this is only one place that delivers in Junee, we lost the bank in Junee…..what’s next 😞
Won’t be using this app again. Sadly this is only one place that delivers in Junee, we lost the bank in Junee…..what’s next 😞
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Easy to use and it works
Don’t have to navigate 300 extra pages like some ordering apps. Doesn’t try to upsell. Just lets me order what I want from where I want.
Fish Hub
App is easy to use and best of all is the god from the Fish Hub. Always great quality, friendly and quick service, and well priced.
So Easy To Order
Eat Appy makes it almost too easy to order! I always order the same pizzas and I can reorder with a couple of clicks.
Easy to order
Easy to use. Saved my last order for the next time ordering. Easy to add options. Better than Menulog who overcharge on each item plus charge delivery.
Food Made Easy
Ordering was very easy once my details and Credit Card were input, will use again
Charged for food that never arrived
Ordered food through this app with a local restaurant and the food hadn’t arrived after an hour. I rang the restaurant and they claimed they weren’t with Eat Appy and hadn’t received my order. Wondering how this has happened and can’t seem to contact anyone through the app to report the problem. I had previously ordered with this app with no issues but I’ll now be deleting it.
Was sent an email address to resolve the problem… not helpful
Was sent an email address to resolve the problem… not helpful
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Response from developer
Hi, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right. Kindly email us the details to eatappy@foodhub.com
Mcmanus
This app gives you no option to select no sauce on your pizza. To continue you have to pick a sauce. Plus no option to select pay by card?? Know I have to enter a nickname to go any further??? Entered 5 all taken 🤦🏼♀️
Response from developer
Hi, We understand your disappointment. Your review is very concerning to us. Please send us an email with the takeaway details to eatappy@foodhub.com and we will sort this for you at the earliest.
Clunky
Poor layout and functionality
Response from developer
Hi, We are so sorry to hear that your not happy with the layout and functionality. We would request you to please forward us your concerns to eatappy@foodhub.com and we will have our development team look into them further.
70/30 in favour.
I only use this app for one restaurant as it’s the only place it’s listed. The lay out is easy to use and follow, the reorder option is great and add to reorder is fantastic!! I do really like this app I do wish they had other options for payment or just more then one so if I want to use a different account or my dad wants to shout tea then I don’t have to put in all the details all over again. Other thing is it doesn’t tell you when your order is ready( icon doesn’t change). I know my local restaurant now and know how long each order will take, but would be nice if something could be done with that. 🙂
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Response from developer
Hi, thank you for taking the time to provide your valuable feedback. Our App is continually being updated with new features. When the order is handed over to the delivery driver, the takeaway has the option of manually updating the status of the order, and it will appear on your order tracker as "On the way". However, we have forwarded your feedback on the order tracking and payment options to our Development team and we assure you that they will sort it as quickly as possible.
buggy app. bad experience.
App does not work properly.
While placing the order I definitely selected ASAP for collection around 1pm. The store then received the order to be ready at “5:50pm” so when I went to collect at 1.30pm, I was told they had not even started cooking it yet.
This is odd, because even the APP interface said it was ‘cooking’ not ‘waiting’ so something went very very wrong between what the restaurant thought about when I was ordering, and what the app thought about when I was ordering.
You gotta get that right, because this is a problem and certainly stuffed up our late lunch plans and now we are stuck in town waiting 30 minutes for food that should have already been ready for pickup which is going to make me late for other stuff and we won’t be able to enjoy our lunch as planned.
While placing the order I definitely selected ASAP for collection around 1pm. The store then received the order to be ready at “5:50pm” so when I went to collect at 1.30pm, I was told they had not even started cooking it yet.
This is odd, because even the APP interface said it was ‘cooking’ not ‘waiting’ so something went very very wrong between what the restaurant thought about when I was ordering, and what the app thought about when I was ordering.
You gotta get that right, because this is a problem and certainly stuffed up our late lunch plans and now we are stuck in town waiting 30 minutes for food that should have already been ready for pickup which is going to make me late for other stuff and we won’t be able to enjoy our lunch as planned.
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Needs improvement
Easy to order and food eventually arrived. HOWEVER once order placed there is very little visibility on status. App allowed me to select a delivery time 20 mins after I placed order but food did not arrive for 1.5 hours. It was delicious but quite cold. Restaurant only in next suburb - spent an hour thinking we’d been scammed. Eventually rang restaurant directly. App needs lots of improvement. Wouldn’t use it again.
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Confusing
The opening times are really confusing, takes you all the way to check out before advising the restaurant is not open. Allows you to choose a delivery time, pay, confirm order, even though the restaurant is not delivering at that time. It’s clunky, hard to navigate, and really not helpful at all. Much easier to call around to restaurants instead!
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Messages go missing so quickly
The app seems to work great for customer purchasing, just double check the order before placing- sometimes it doubles up my order!
My issue is with messages from businesses to the customer:
You get a notification, if you’ve set it up to receive them. The message then comes up as a little notice when you open the app but if you don’t open the app as soon as you get the notification there’s no way to retrieve the message. A pretty useless feature for a business if the customer they’re trying to connect with can’t even get the message.
I couldn’t find a way for me to contact Eat Appy to suggest making a change to this feature- hopefully someone sees this review 🤷♀️
My issue is with messages from businesses to the customer:
You get a notification, if you’ve set it up to receive them. The message then comes up as a little notice when you open the app but if you don’t open the app as soon as you get the notification there’s no way to retrieve the message. A pretty useless feature for a business if the customer they’re trying to connect with can’t even get the message.
I couldn’t find a way for me to contact Eat Appy to suggest making a change to this feature- hopefully someone sees this review 🤷♀️
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Response from developer
Hi, thank you for bringing this to our attention. We will notify the development team to have this sorted in our next update. Please feel free to reach out to us at eatappy@foodhub.com if you have any further questions.
Worst customer service
Hello everyone,
Please don’t take this service for your business. Last year i got this throgh their agent was insisting that no fee or commission and they charged me $350 for their tablet. i got that, but they charged me 8%. I said it’s ok. But recently during lockdown i have requested to stop taking order for few days, then they directly disconnected my service permanently and took their tablet while i was not at shop. I requested sevral time to give my fee back or bring my tablet back but no response. They just take $350 and take their tablet. Please be careful every one.
Please don’t take this service for your business. Last year i got this throgh their agent was insisting that no fee or commission and they charged me $350 for their tablet. i got that, but they charged me 8%. I said it’s ok. But recently during lockdown i have requested to stop taking order for few days, then they directly disconnected my service permanently and took their tablet while i was not at shop. I requested sevral time to give my fee back or bring my tablet back but no response. They just take $350 and take their tablet. Please be careful every one.
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Didn’t work
Downloaded the app to my iPad. Found the restaurant I was after, checked out the menu, selected the items I wanted to order, entered my details and then nothing. I couldn’t go forward or backward, couldn’t confirm my order, wasn’t sure if the order went through or not. Tried again. Still no confirmation that the order was placed. I rang the restaurant. They didn’t have my order. So I ordered over the phone. Won’t be trying the app again any time soon.
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