Outdated
Needs to fix bugs on resetting the password and I’m sure just update all around.
Doesn’t allow me to make sure my child was successfully checked in or out
Due to the app glitching I have to pay for his daycare out of pocket bc check out and check in didn’t go thru and I can’t look to make sure it went through on the app
So many issues
This app has so many issues that need to be resolved.
Self Logs Out All the Time
It logs me out continuously. It’s frustrating logging in every time when you’re on the go.
ECC Connect
Terrible app I used one day and next day using all correct info can’t get in deleted tried to reinstall would not let me
Please fix!
Needs to show check in/out history!! There are times when I know I checked my child in but it doesn’t show with the child care provider or it has the wrong date.
Needs a lot of improvement
This app is garbage. First of all showing a check in check out history would be very helpful. Being able to edit entries in case you accidentally enter the wrong time would also be helpful. The app kicks me out all the time and then gives me error messages when I try to get back in. It has the potential to be a very valuable tool but like I said it needs a lot of improvement!
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Needs improvement
We need to see history of check ins and check outs, as well as a history of all previous check in and outs.
This app is so glitching
No one can seem to ever fix any problems with this. There’s not much even reachable text support.
So frustrating
This app seems like it would be a good idea and be convenient unfortunately I can’t even get all the way through adding my child to her daycare page. It kicks me off every time I log in. Seems to be constantly malfunctioning.
Stupid
This is the dumbest app ever. No way to reset email or anything. Poor dhs workers have no training on how to help. Pretty infuriating.
Works fine, but why is there no log book feature?
While it’s nice to not have to physically swipe a card, there is no way to see previous check-ins/check-outs. If there’s multiple users, it makes it difficult to track and verify all check-ins/outs have been completed.
N/a
There is a website u can login on with ur contract number and will show u the in and outs
Check in and out
The app is mostly great! It needs to tell the parents when and what we have done for check in and check outs! It will also help the child care not have to look up swipes for the parents!
Ugh
I like the app it’s more convenient but defiantly need to be able to keep track or swipe in and swipe out so need to add that so we are not charged at the daycare for days we swipe in but it doesn’t show in there system and also need to put a example to what they mean by case number cause when you look at the case number on your foodstamp card it give you a letter and 9 number and it says your case number is 7 to 9 numbers and every time I paid it in I get told it’s in correct and this is crazy cause I can’t log in with out it and I’m looking online and on fs card and I’m typing in the exact info for the case number so I then have to sit on the phone with dhs for over 40min to be able to get log in.I feel there are ways you can make this app a lot better
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Recovering your account
I have been trying to recover my account on this app and I have had no help with getting into my account. It says it will send an email but it never does so you can recover your account with no information on how to contact anyone to get customer service.
CAnt log in
I have been trying to get my user if sent to me for a week now and the email never shows up so now I’m locked out and have to go inside and manually swipe my card each time. They should make it much easier to get your username since it automatically kicks you out without warning.
Much easier
The app is much easier than the card swipes, and way more convenient. One major improvement that could be made is a history log of some sort that shows previous swipes. Busy parents can easily forget if they’ve already swiped for certain days/times. That’s my only complaint.
Broken
I was able to login and add the provider. When I go to select child it says session expired and kicks me back to the login. Then when I try to login it says provider not found try again later. Can’t even use it to be able to see how well it works.
Fantastic
Easy to use, convenient and quick! I love this app compared to swiping the card. I can easily check in/check out and do a previous check in/check out. I also like the security feature it has where it makes you manually log in every 30 days. I do agree with another review that it would be so great for the user to view the check in and check out history since sometimes I can’t remember if I did it for the day.
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