Buggy like anything ECW
the unreliable nature of anything related to ECW is CRAZY. We have been using ECW for over four years and have repeatedly observed a pattern where a new feature is released and initially appears to be beneficial, but upon implementation, it is discovered that it only functions intermittently. The program itself needs a complete overhaul and redesign by someone who has a comprehensive understanding of patient care and not just a collection of buggy features put together haphazardly
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EClinicalMobile app is horrible
EClinicalMobile app is so unreliable. It glitches all the time. Sometimes it can’t find pharmacies. Other times it can’t send in medications because it glitches and stalls. It’s slow to function too! It’s a crap shoot if it is going to work or not. This problem has been going on for years. I wish they would revamp the program!
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Needs work
So and crashes it you try to use it with a mouse, specifically apples new magic keyboard with mouse. Please fix this. It would be very helpful.
Very primitive
There is no way to see and work with fill schedule if you are not a provider. Usually this function belongs to secretary, not a doctor.
Documents
After our IPads did the most recent update, when we ink and send a document to our providers, they are not able to ink. When they try it shuts down their whole system and they have to reboot it.
Any suggestions? I have deleted and reinstalled the app and the problem is still there
Any suggestions? I have deleted and reinstalled the app and the problem is still there
iPhone
Do you plan on making the app for the iPhone compatible like the iPad? The iPad app works great for creating soap notes for providers, but the iPhone app is not useful to create notes as the hyperlinks don’t work and you can’t add much info into a visit.
SLOW!
Impossibly slow. I can not even comprehend how ECW expects you to actually get work done with this app. Extraneous, repetitive steps, with long waits in between. There are a lot of features, which in my opinion, are there to check the box that they are available. But, PLEASE, make them usable by increasing the speed in which to access!
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Simply awful
This app is so unorganized and inefficient. It barely rates one star. Not very helpful and leaves much to be desired. Needs to be totally revamped to be more effective. It is better than nothing but just by a small margin.
Much improved
The program has improved significantly in the past year. The issue with crashing due to Face ID has been resolved. I use both sizes of the latest iPad Pro and the issue with screen resolution and different size configurations has been fixed. There are incremental improvements with each new release which are occurring frequently.
Two additions would be great:
1. The ability to do TeleHealth visits using the iPad
2. Being able to use the tablet in portrait mode when interviewing patients
This is a great program and can almost be used instead of the full computer program as your everyday EHR
Two additions would be great:
1. The ability to do TeleHealth visits using the iPad
2. Being able to use the tablet in portrait mode when interviewing patients
This is a great program and can almost be used instead of the full computer program as your everyday EHR
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Full-time Use
I use this app full-time while seeing patients. I take my iPad Pro 12.9 inch from room to room.
I love that I can take pictures that will not get saved to my personal camera or iCloud and instead will load right into the patient’s chart.
I love that FaceID logs me in without having to type a password multiple times an hour.
I love that I can see my daily schedule at a glance.
I can easily respond to messages. I can create telephone notes. I can sign PDF orders for PT, etc. and fax them to insurance right from the app. I can use the iPad’s “text replacement” feature to create my own dot phrases (this is probably what I love most about charting with iOS).
I do not love that I cannot see my schedule in a week calendar view. I do not love that I cannot edit appointments. I do not love that my only choices for making appointments are the “next available” slots.
Finally, since the most recent update on 03/03/20, I do not like that the display window for charting is super narrow. Both HPI and treatment sections (and everything in between) have very narrow windows which forces long text and the need to scroll up and down to see or edit what has been typed. On this huge iPad, I should not need to be scrolling. There is plenty of screen real estate. I hope this is a big that eCW will quickly resolve. If so, it will become a 4-star app. Until then, it is 3-star. Good enough for me to use daily, but annoying enough to wish it were better.
I love that I can take pictures that will not get saved to my personal camera or iCloud and instead will load right into the patient’s chart.
I love that FaceID logs me in without having to type a password multiple times an hour.
I love that I can see my daily schedule at a glance.
I can easily respond to messages. I can create telephone notes. I can sign PDF orders for PT, etc. and fax them to insurance right from the app. I can use the iPad’s “text replacement” feature to create my own dot phrases (this is probably what I love most about charting with iOS).
I do not love that I cannot see my schedule in a week calendar view. I do not love that I cannot edit appointments. I do not love that my only choices for making appointments are the “next available” slots.
Finally, since the most recent update on 03/03/20, I do not like that the display window for charting is super narrow. Both HPI and treatment sections (and everything in between) have very narrow windows which forces long text and the need to scroll up and down to see or edit what has been typed. On this huge iPad, I should not need to be scrolling. There is plenty of screen real estate. I hope this is a big that eCW will quickly resolve. If so, it will become a 4-star app. Until then, it is 3-star. Good enough for me to use daily, but annoying enough to wish it were better.
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When you update make sure it works!!!!!
Just updated this morning and now when I go to prescribe medication a warning pops up and it tells me its already in the medication list and do I want to prescribe it, yes or no. I click yes and it never populates. Can you please make sure things work before you put out an update. Absolute nonsense
Slow
Update - they have fixed the documentation issue noted below and the iPad Pro functions properly with Face ID. I have not updated to the new version as of yet. I will have to install it on my other iPad to be sure no critical functions were lost.
I have two iPads, one on version iOS 13 and the other on iOS 12. You no longer are able to rapidly view documents within the iPad. It appears that it has to load each document that you tap, which waste valuable time before entering a room when trying to quickly review documents.
I have two iPads, one on version iOS 13 and the other on iOS 12. You no longer are able to rapidly view documents within the iPad. It appears that it has to load each document that you tap, which waste valuable time before entering a room when trying to quickly review documents.
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Fantastic
Mixes chrome and iPhone versions perfectly.
usable
ok if traveling or away from the office for very basic tasks, messages, labs
and document review. very poor handling of prescriptions. cannot see prescription logs. please fix this app. e11 much easier to use with access to more features on my chromebook. would help if you could run e11 on Chrome on iPad
and document review. very poor handling of prescriptions. cannot see prescription logs. please fix this app. e11 much easier to use with access to more features on my chromebook. would help if you could run e11 on Chrome on iPad
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Not great
Troublesome. Glitchy
Takes a lot of time to complete a chart!
Too many clicks and many functions are not available for an I-Pad version! Lousy to say the least! I would not recommend it to anyone!
Slow Since Recent Update
After a recent update loading documents, which used to be very rapid is now very slow. I tried this on a iPad running iOS 10.0.2 and one running iOS 13.1.2 and the behavior is the same.
Good app
I like using eClinical Touch in patient rooms to help show labs, verify historical data and review meds. Just learning how to better use it for all documentation. I would love to see a 10 year cardiovascular risk calculator added within the app.
Wont load documents
Since the most recent update our scanned documents that are not in pdf form now show an error message. Since I cannot see needed patient docs, this app is USELESS
Not really free
It’s $25 per month per provider. To use a program we’re already paying for.
