Great Customer Service
So many good things to say about this app. 5% Cash back at my favorite stores and 5% APY is pretty incredible.
The customer service stands out head and shoulders beyond every other financial account I have ever had. They are fast and very pleasant to speak with. I can do it all through email too.
The customer service stands out head and shoulders beyond every other financial account I have ever had. They are fast and very pleasant to speak with. I can do it all through email too.
Amazing “bank”
Not only do I get 4% interest on my spending account but I also get 5% back on gift card purchases.
Better than my bank account
Was apprehensive but this FDIC insured yield for a checking account is for real. Connected my payroll so now I start earning 4% as soon as I get paid. I also get Eco Points for paying my bills so I get points on both sides when I pay off my credit card.
Can’t do much with points yet. Waiting for more there.
Can’t do much with points yet. Waiting for more there.
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Way better than a checking account
Pretty awesome! The app works just like my checking account except I get 4% APY instead but .03% or whatever so moving over was a no brainer since it’s FDIC insured. The support team is AMAZING btw!!!
Love Eco!
The app is very user friendly and the APY is great compared to other savings accounts. They are also very transparent whenever they make changes.
Why Should I Care?
I was an early adopter and excited about the value proposition but the app experience falls short. Eco points mean nothing to me and have as much purpose as Chuck-E-Cheese tokens.
The APY is kinda appealing but only if you carry alot of cash in your checking account. Other banking apps like Chime or Current just have more utility like round-up savings or actual cash back at certain vendors.
The APY is kinda appealing but only if you carry alot of cash in your checking account. Other banking apps like Chime or Current just have more utility like round-up savings or actual cash back at certain vendors.
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THESE PEOPLE ARE THIEVES!
I highly do not recommend this app or company! I haven’t even used my account, didn’t deposit but logged in to see what the interest rate is (if it changed) and it said “account locked” I also went in to get my referral link to refer all my friends and family but thank goodness I seen they locked it before I could. These people are NOTHING but thieves. Having people deposit money then awhile later having their accounts locked taking peoples money. STAY AWAY FROM THEM I’m not the only one having this happen to. Someone put $5,000 dollars in their account and they locked it! When I asked customer service they said they don’t lock unless we don’t follow their policies. I didn’t even do anything for them to lock my account. I haven’t been in my account for months, never used my card and suddenly for no reason it’s now locked no warning, no contact of it BAM LOCKED
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Absolute Scam
This is a scam. Plain and simple. It’s ridiculous because someone had the same problem where they “couldn’t serve my account”. It’s disgusting. I had problem adding any money to my account, so I tried adding a dollar. The dollar went into the account and I tried spending it and they locked my account. They’ll tell you to “email them” but it’s no use. They’ll just say they “couldn’t serve you”. Will be reporting.
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Stay away
I deposited money in this account after money posted they locked my account and took my
Money which is fraud
Money which is fraud
Do not recommend
My account got locked for no reason after I made a deposit.
I reached out to customer support and they said
After a review, our team has determined that we are unable to support your Eco account moving forward. As a result, you will no longer have access to the full functionality of the Eco app.
This decision is final and cannot be appealed. Regards,Tyler B.
WAIT FOR CHARGE BACK
I reached out to customer support and they said
After a review, our team has determined that we are unable to support your Eco account moving forward. As a result, you will no longer have access to the full functionality of the Eco app.
This decision is final and cannot be appealed. Regards,Tyler B.
WAIT FOR CHARGE BACK
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Awesome financial app
I’ve been using Eco for about 6mo and it’s been great. The customer support is super responsive, takes customer feedback to heart and has fixed issues (not many) when they happen. I’m looking forward to seeing what they have in store for the future!
Response from developer
Thank you so much for your kind words! We value your feedback and we are so glad to hear your experience with us has been positive. We are grateful to have you a part of the community and we look forward to building together!
I guess we’re idiots!
It's deeply concerning that Eco seems to have its priorities mixed up. Instead of focusing on its actual users, who deposit their hard-earned money into the company's coffers and use the app, they seem to prioritize rewarding those who spend all day making memes on Discord and don’t even use the app. Additionally, Eco gives governance ability to these meme creators, rather than to the actual users of the app, is a serious issue.
To make matters even worse, I filled out a lengthy survey and was supposed to be contacted by an Eco staff member shortly afterward and receive points for doing so. However, I never received a thing, leading me to believe that the Eco team didn't appreciate the feedback I provided or it wasn't memey enough. This lack of communication and disregard for customer feedback is unacceptable, and shows very little dedication to those who support Eco by using their services.
Furthermore, I was shocked to hear that one team member hinted that app users are somehow less important because they are not "tech savvy". This is not only a stereotype, but also offensive, regardless of what technical abilities someone might have. It's clear that Eco needs to reevaluate its priorities and focus on treating its app users with the respect and consideration they deserve. Eco’s success should not be based on the number of memes its fanbase on Discord create, but rather on the satisfaction and loyalty of the people who use their app and deposit money into it.
To make matters even worse, I filled out a lengthy survey and was supposed to be contacted by an Eco staff member shortly afterward and receive points for doing so. However, I never received a thing, leading me to believe that the Eco team didn't appreciate the feedback I provided or it wasn't memey enough. This lack of communication and disregard for customer feedback is unacceptable, and shows very little dedication to those who support Eco by using their services.
Furthermore, I was shocked to hear that one team member hinted that app users are somehow less important because they are not "tech savvy". This is not only a stereotype, but also offensive, regardless of what technical abilities someone might have. It's clear that Eco needs to reevaluate its priorities and focus on treating its app users with the respect and consideration they deserve. Eco’s success should not be based on the number of memes its fanbase on Discord create, but rather on the satisfaction and loyalty of the people who use their app and deposit money into it.
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ECO IS A SCAM. STOLEN MONEY.
DO NOT DEPOSIT MONEY INTO THIS APP. I DEPOSITED MONEY INTO MY ECO CARD BUT IT WAS NOT INSTANTLY RECEIVED. I REACHED OUT TO THEIR SUPPORT TEAM SENT THEM SCREENSHOTS OF MY DEPOSITS SO THEY COULD LOOK INTO THEIR SYSTEMS AND GOT A REPLY THAT THEY WOULD BE LOOKING INTO IT. I CHECKED THE APP COUPLE DAYS LATER AND THEY CLOSED MY ACCOUNT WITH NO REFUND AND TOLD ME THAT “ After a review, our team has determined that we are unable to support your Eco account moving forward. As a result, you will no longer have access to the full functionality of the Eco app.” I WAS NOT REFUNDED FOR MY DEPOSITS THEY STOLE MY MONEY. IM REPORTING THIS.
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Response from developer
Thank you for reaching out. We are sincerely sorry to hear about your recent experience. For your security, our terms of service do not allow deposits to your Eco Card. In the event that funds are mistakenly sent, you may contact our team to recover them. For continued review, please visit support.eco.com and click on "Submit a request" in the top right corner to reach our Support team
Do not recommend
I’ve made account to have my savings so I can have money put away but my account was locked because I dollar failed to deposit but the account had 5000 in it so I should not have failed but when I emailed them thes is all I got Upon completing a review of your account, we have determined that we are unable to support your Eco account moving forward. The account will remain accessible, but with limited functionality. Thank you for your interest in Eco! Regards, Stephanie V. Customer Operations Lead It's Time for Smart Money
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Response from developer
We are so sorry to hear about your experience and definitely understand the frustration. We are committed to your security within the app and unfortunately, there may be times we are unable to serve an account. For continued review, we encourage you to visit support.eco.com and click on "Submit a request" in the top right corner to reach our Support team.
Fake
Developer website isn’t even real. What is this scam garbage? No thanks.
Seems like a fraud
Terrible functionality, disorganized customer service, and I’ve earned “points” over a year that go towards Nothing.
app won't open
the app freezes and crashes every time i open it
This app Isn’t worth battling all the headaches
Unfortunately the app is always stuck trying to load or freezes.
Great app, the saves you money
Love the app, love the support. Eco gets you 2.5% to 5% APY on your deposit, plus generous rewards that will mean something in the future!
Highly recommend and keep your eyes peeled
Highly recommend and keep your eyes peeled
Response from developer
Thank you so much for the feedback! We love our Eco Community and we are so glad to hear the app supports you in meeting your financial goals!
It pays to be early
I’m stacking rewards in the Eco app every day. Can’t find a better way to earn a high APY, and get points for everything you do financially.
