Garbage
Lacking
1) what is the issue
2) did the issue resolve
Number one is handled well by the app. Number 2 can be improved upon. There is no timestamp on the event starting, no duration. A resolved alert can take up to 10 minutes to come through.
Where this matters is when you have a power flicker. You receive an alert that the power dropped out, but can take upwards of 10 minutes to know if if the situation was just a flicker or a total loss of power. If it's just a flicker, you can go back to sleep. If it's a total loss of power, there's intervention needed. Another case might be if your site has an unmonitored generator. It can take upwards of 10 minutes for you to know if the generator turned on. In our case, we have monitored generator and that monitoring tells us that the generator is up and running long before Ecostruxture does.
Once the alert is categorized as cleared, and you go to cleared alerts, you do not see a duration or a starting timestamp. You only see a cleared timestamp.
Response from developer
Thank you for sharing your feedback! The reason alarm appears to be clearing late in the app is due delayed clearing of alarms settings enabled in the ITE Expert web-application. This feature helps prevent flooding you with repeat notifications when the same device alarm triggers again within a short period—it keeps the alarm open and updates the repeat counter instead of sending a new one. If you’d like alarms to clear faster, your administrator can adjust this setting in IT Expert > Administration > Organization > Device alarm clearing delay settings (default is 7 minutes, can be set from 0–20). You can find details about the settings here -> https://community.se.com/t5/Alarms/Delayed-clearing-for-frequently-repeating-device-alarms/ta-p/506096 We appreciate your input and hope this helps improve your experience! Kind Regards Development Team
