delivery day
in the app - you can’t change the delivery day once an item and date has been selected without starting the whole order process over. Might as well call a friendly human. Ohh, but you only get reward points in the app.
Stuck
The app gets hung up at the entering pickup information and order can’t be completed. So frustrating!
Rewards system broken.
I redeemed rewards for my order and it never discounted my order. Last time I use Edible. Just a disappointment.
Hard to use site and I’m half tech savvy
Too many screens and have to type in same thing 3 times
Online ordering with Edible
Thank you for having such an amazing smooth process to order online. Also when I visit I store staff are nice and helpful !
Old app was better
Tracking is horrible. Had to call the store for an update. Thank God I did!
Problems
Hid the button to confirm address the app wanted to use. I by passed this by putting the address in all capital letters- the app liked that for some reason. Writing my own card got stuck in a view that I could not see what I was typing.
Credit card payment not recognized - tried two different cards, VISA & American Express. Finally went to Apple Pay which worked. Putting a reward in first, then shopping for the main gift made two orders with two delivery fees. No slider was present to combine the orders. (I deleted those and started the order with the main gift, then added the reward - that worked as one order with one delivery fee, and I saw the slider that would let me separate the order if I had wanted to.)
Credit card payment not recognized - tried two different cards, VISA & American Express. Finally went to Apple Pay which worked. Putting a reward in first, then shopping for the main gift made two orders with two delivery fees. No slider was present to combine the orders. (I deleted those and started the order with the main gift, then added the reward - that worked as one order with one delivery fee, and I saw the slider that would let me separate the order if I had wanted to.)
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Tip
I just placed a order and it told me my total and then I review and go to pay and it had 18% tip a little grey and I didn’t pick it so I didn’t think anything was selected and it charges me and didn’t even ask if correct or anything!
Horrible
Lost all my addresses and contacts. Previous orders vanished. Horrible app after making me download it. Ugh
Will not allow an edit or email entry. POS
Wish I could give it zero stars. Totally sucks that all my previous information, recipients and addresses are gone.
Will not allow an edit or email entry. POS
Wish I could give it zero stars. Totally sucks that all my previous information, recipients and addresses are gone.
Birthday reward.
Forcing customers to download the app for reward is diabolical. Then discontinuing birthday rewards every year. Now you have to obtain a certain tier (silver) to get a birthday. I’ll never use this service again. Bye to 15 years as a loyal customer
Thank you
I didn’t know I had all these points stacked up and was able to buy my luv a free gift with her other stuff
Poor app management!
How you gone ask for every single detail information and after I place a order not allow me to tap the “track order” option what is it even there for??? Then not send a confirmation email like what?
The App
Why is the create your own dipped fruit (product #6133) not available on the app, it’s only on the website
Useless idiots no way to track an order or see full pictures of your order
Useless idiots no way to track an order or see full pictures of your order
App Delivery
App is unhelpful and does not show correct times for tracking an order
🎁
Knows how to make people day betta
I always use them when I want to surprise my person
They never disappoint and if they make an error I love they follow thru .
New app update sucks!!!
I can’t access my own account with this new updated app. Words aren’t displaying correctly on my screen. The scripts are definitely broken for this new website! Please fix thank you
Seamless experience with new App
New App looks much improved with new rewards. I loved the My List and Gift finder feature in the new app.
It can’t be this hard
Once the app is updated, it should stay updated. Instead I have to switch to the updated app every time I open the app. Nor does my most recent order appear in the updated app. Extremely frustrating.
