Crappiest app in the world
This dam#ed app changed my tip up by $9.00 without ANY way to edit, so I deleted the item and I also lost my $10 credit. I am pi$$ed!
Tip
I ordered then it took me to tip I have a $5 tip when I placed the order it bumped it to $20 automatically! I had my price set and I set the $5 tip and then it automatically does the tip itself my husband and I both double checked everything before paying and then after we clicked “Place order” it charged more than what it showed on the screen!
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Buggy
The text display is too big and overflows the text boxes, so trying to confirm addresses loses the “accept” or “ok” button. Overall, pretty horrible, because with all the back and forth to make it work, the price of the hide shot up from $68 to over $90. Did I miss the coupon on the 5th attempt to re-enter everything? Ugly.
And looking for confirmation of delivery, there is no drop down for past purchases.
Whomever designed and approved this app has never had to actually USE it.
And looking for confirmation of delivery, there is no drop down for past purchases.
Whomever designed and approved this app has never had to actually USE it.
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Service is completely useless, ZERO help from corporate, and phone contact is a loop of pushing off
This is now the second time I had to refill out all of this just like placing the order in the first place it took about 40 minutes to do that and the local store says I have to connect to the website and app to add any coupon codes and none of the coupon codes exist even my welcome code is no longer existing and the stupid to navigate, absolutely zero phone support. None! You will not be able to contact this company. If you have any concerns or questions they do not allow incoming phone calls. I cannot believe it took about 47 minutes just to place an order and I had to do it twice because the website crashed constantly. This was the most annoying, expensive and nonexistent company when it comes to customer support. Very few companies. are this big without any contact info and the FAQ is a complete joke and just sends you into a loop.
I don’t think I’ll be ordering again. I’ve ordered a bunch of times it’s been a little bit of a nightmare, but I wanted the product. I can’t stand this company. They will waste all of your time. Everything is an up charge. Coupons don’t work. I even have to call the store directly to ask about coupon, corporate does not care one bit about customer DO NOT order from edible arrangements unless you love frustration. I wonder how pointless writing this out is if them ever gonna get a response or if they just block these kind of comments coming in in the first place. When it comes to calling them directly, your best bet is to just call the Better Business Bureau and let them know this process is so awful. The state of Wisconsin might be the only way to get any response. They do want to know what businesses do this awful support. Hopefully to save others from going through the nightmare of edible arrangements ordering
I don’t think I’ll be ordering again. I’ve ordered a bunch of times it’s been a little bit of a nightmare, but I wanted the product. I can’t stand this company. They will waste all of your time. Everything is an up charge. Coupons don’t work. I even have to call the store directly to ask about coupon, corporate does not care one bit about customer DO NOT order from edible arrangements unless you love frustration. I wonder how pointless writing this out is if them ever gonna get a response or if they just block these kind of comments coming in in the first place. When it comes to calling them directly, your best bet is to just call the Better Business Bureau and let them know this process is so awful. The state of Wisconsin might be the only way to get any response. They do want to know what businesses do this awful support. Hopefully to save others from going through the nightmare of edible arrangements ordering
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All but unusable
I have used Edible Arrangements’ site for many years and send about 10 a year. Now you can only use rewards if you order in the app and the app is a mess. You can’t see the Father’s Day items all in one place and it’s generally clunky. And this just after they downgraded the rewards system.
Can’t track delivery
App kinda buggy and the online is as well.
No REPLY Customer Service
I’ve made a few orders & had questions. I NEVER received ANY reply to voice messages or emails sent to Edible Arrangements. Arrangements are not as pictured. Very small! Too EXPENSIVE. Extremely dissatisfied☹️
AMAZON Prime Customer💃Very buggy
Needs a lot of work. Very buggy and crashes a lot. Very difficult to even place an order. Disappointed as the old one worked fine!
Horrible
Lost all my addresses and contacts. Previous orders vanished. Horrible app after making me download it. Ugh
Will not allow an edit or email entry. POS
Wish I could give it zero stars. Totally sucks that all my previous information, recipients and addresses are gone.
Will not allow an edit or email entry. POS
Wish I could give it zero stars. Totally sucks that all my previous information, recipients and addresses are gone.
This app keeps malfunctioning
2 stars. I have given this two stars because when I make an order I’m not getting my points right away. Another problem, I can’t see my order history it’s now telling me I don’t have any orders which is clearly wrong. I don’t know but it definitely needs to be fixed.
Horrible customer service and lack of communication
This was my first time ordering from Edible and definitely will be my last. The customer service was awful and lack of communication.
Account History
On the old app I could go into my orders and see all of the orders I’ve placed over the years. With this new app there is no information under order history.
The old app was way more user friendly!
The old app was way more user friendly!
🥲🥲🥲🥲🥲
They did not did the deliver for Mather s day they were 5 orders I call and they never call me back
Rewards don’t work at all anymore.
This new app has completely rendered rewards useless. You can’t access them online and on the app it only shows loading. I’ve been trying for a week straight to get it to load.
App doesn’t work
I can’t review my rewards and when reaching out to customer service I’ve had no further response
Being old app back
This one won’t save addresses, show me past orders, or list gifts. I am signed in and still it won’t save anything.
Disappointing
I have had good experiences with edible but lately not so much. May 3rd I got an email saying I needed to order now to get mother’s day delivery so I did. I ordered a gift to be delivered on may 9 so mom would have flowers for mother’s day. Order does not show up on may 9. I call may 10 to ask what is up. I am told for reasons that are not known the flowers will not be there until may 11. Of all the orders to screw up. Ruined mother’s day. So 2 days late was the best they could do. I order a lot of gifts thru edible over the years but as soon as I get my money back from them I am deleting my account and chucking the app.
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Address correcting
Cannot click to confirm address because the screen won’t scroll up
This app is irritating
I tried to order my mom a Mother’s Day gift from here and it took the thing FOREVER just to load it into the cart and I’m not even exaggerating
Unworkable App
Edible Arrangements must have employed a daft 9-year old to develop their app, and it worked: they’ve delivered the worst App known to man. Among other problems, there is no way to know what store carries which arrangements, so you have to input all of your information each and every time you click on an arrangement to see if any store near you carries it. And it seems the stores carry very few items. I wasted an hour looking for a gift and gave up.
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