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Edward™, Your Virtual Host

Edward™, Your Virtual Host

by EDWARDIAN LONDON MANAGEMENT SERVICES LIMITED

0 ratings
7 reviews
✈️ Travel
Free

Details

Released
September 22, 2018
Updated
September 4, 2021

Features

Developer

EDWARDIAN LONDON MANAGEMENT SERVICES LIMITED
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About

This virtual host chatbot provides personalized assistance to hotel guests. Get instant answers to over 1200 topics, manage your reservation, and make requests in natural language. It ensures your needs are met promptly by connecting you with staff or escalating issues.

✓Personalized guest assistance
✓Answers over 1200 hotel and local topics
✓Reservation management
✓Natural language requests
✓Staff coordination and escalation
✓Service monitoring
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What's New in Edward™, Your Virtual Host

1.0.109

September 4, 2021

Design Change, Bug Fixes

User reviews

Most RecentHighest RatedLowest Rated

App doesn’t work or load - don’t download

Kept getting repeat reminders on email and text to download app. Seems a useful thing so did. However, it fails to load. Within a second of launch, it crashes and closes itself. Both on iPhone and iPad.
SSaintGJ

Shame

Really wanted to use the app when staying at Radisson Edwardian but it crashed every time I opened it! Husband downloaded it as well and same thing happened! Awful!
GGCrb

Rahul patel

Hotel at your tap very interactive and integrating with services I need at anytime . Truly next level of guest experience .
Rrah7777

Very easy to communicate and intuitive

Easy to use
Bba_e

Very useful chat bot

Well integrated to hotel services and very useful during the stay.
~~cj
See 2 more reviews

Developer apps

Edward M&E™, Virtual M&E Host
Edward M&E™, Virtual M&E Host

by EDWARDIAN LONDON MANAGEMENT SERVICES LIMITED

✈️ Travel
Free
See developer apps

FAQ

What can Edward™ help me with at Edwardian Hotels London?

Edward™ can answer over 1200 topics, including hotel information like dining hours and local attractions. It also assists with reservation details, upgrades, amenities, transportation booking, and room service orders.

How does Edward™ ensure my requests are handled?

Edward™ directs your requests to the appropriate hotel staff instantly. It monitors whether your request has been addressed in a timely manner and can escalate it to the general manager if necessary.

Can I use Edward™ to book services?

Yes, Edward™ allows you to book services such as transportation, order room service, and arrange upgrades or extra amenities directly through the app.

What devices is Edward™ available on?

Edward™ is available on iPhone, iPad, and iPod devices.

Is Edward™ free to use for hotel guests?

Yes, Edward™ is a free application provided to guests of Edwardian Hotels London to enhance their stay.

How often is Edward™ updated?

The latest version of Edward™ is 1.0.109, which was last updated on September 4, 2021. Updates aim to improve functionality and add new features.

What is the age rating for Edward™?

Edward™ has an age rating of 17+, indicating it is suitable for mature users.

Does Edward™ require an internet connection?

As a chatbot that connects guests with hotel staff and provides real-time information, Edward™ likely requires an active internet connection to function effectively.