eFax Corporate Fax App User Reviews

Name: eFax Corporate Fax App
Rating: 3.5 (139 reviews)

eFax Corporate Fax App

Consensus Cloud Solutions LLC

💼 Business

📊 Productivity

Customer Experience

Positive experience6.1% of reviews

Neutral3.0% of reviews

Negative experience90.9% of reviews

~ Based on 33 written reviews from the US App Store.

Is eFax Corporate Fax App Safe?

eFax Corporate Fax App appears mostly safe based on user ratings. AppsHunter Safety Score for eFax Corporate Fax App is 70/100.

This assessment is based on 139 user ratings, with an App Store average of 3.5/5.

Safety Analysis

61.2% of ratings point to a safe experience

1.4% of ratings suggest some concerns

37.4% of ratings point to a risky experience

~ Based on 139 App Store ratings for eFax Corporate Fax App.

Is eFax Corporate Fax App Legit?

eFax Corporate Fax App appears to be a legitimate app. AppsHunter Legitimacy Score for eFax Corporate Fax App is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Happy Day

So easy to use at the office or even when I step away!! Love it!

hdjsiisjebbejsjsbsusbsbs

9 months ago

Response from developer

Thank you so much for your wonderful feedback! We are thrilled to hear that you find our service easy to use both in the office and on the go. If you need any assistance or have any questions in the future, please don’t hesitate to message us at socialsupport@efax.com. We are always happy to help! ^MQ

Disappointed customer

No confirmation for sent faxes. Unable to tell if they were really sent. What’s going on with this app these days? Used to be good

Simmy Siffy

2 years ago

Response from developer

Hello Simmy. We would be happy to assist you in reviewing your account by providing us your corporate ID. Please feel free to message us at socialsupport@efax.com and we would be happy to assist! ^RA

Sad

Costs more than the regular and the app isn’t even complete, it doesn’t work right, waste of space

Dr Dillionaire

3 years ago

Response from developer

Hello Dr Dillionaire. Our eFax corporate app is a free feature of eFax Corporate Online Web Faxing Service and there are no additional cost for using the mobile app feature. We would be happy to assist you in troubleshooting your account by providing us your corporate ID. Please feel free to message us at socialsupport@efax.com and we would be happy to assist! ^RA

This app is sooooo bad

I am so remorseful that I even have to use this app. It is by far one of my biggest headaches in my daily life for work. It never loads properly on my phone, it freezes regularly, and I have to uninstall and reinstall. It has been a nightmare and I wish I had never changed to it .

Worst. App. Ever

3 years ago

Response from developer

Hello Worst. App. Ever. We would be happy to look into the issues that you are experiencing. Please feel free to message us at socialsupport@efax.com and we would be happy to assist! ^RA

Time zone glitch

App doesn’t work, gives black screen with time zone error.

hn2008

3 years ago

Used to be 5 stars

Used to be five stars. A recent update caused us to be unable to easily share PDF faxes via iMessage by text. Please bring back that important feature

Ehahdjfbrbsks

3 years ago

Response from developer

Hello Ehahdjfbrbsks. This is not the experience that we wish you to have. This may be due to compliance restrictions regarding documents received or sent. Please feel free to message us at socialsupport@efax.com with your corporate ID and we would be happy to review your account. ^RA

The worst

This app is worthless. Unsuccessful faxes. App crashes constantly. This has to be fixed.

Staceebrown

3 years ago

Constantly crashing, stopped sending notifications

UPDATE: After working fine for quite some time, I am now unable to login at all using the mobile app. Says my credentials are wrong when I know they’re correct! SO FRUSTRATING!!!!

This app worked fine up until a few weeks ago, now it constantly crashes and it stopped notifying me of new faxes. Very important communications are being missed. Please fix this!!

misschelle1980

3 years ago

Response from developer

Hello @misschelle1980. This is not the experience that we wish you to have and we would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA

Development in Production

This is a sad example of development playing in production. They created a new version of the software in production and have no way of rolling it back to the old version because they apparently never kept a copy of the old version. They plan on rolling out an update to correct what is not working in the future however they don’t know when. You can’t follow the help provided within the app because those options don’t exist. You can’t download your fax or print it.

Any other company would only allow developers to work in a completely separate environment on separate servers and a separate network. Testing only in a development environment to get all the bugs out before deploying it in production. They would have also kept a copy of the previous version in order to roll back to the previous version if something went wrong. This company didn’t any precautions.

Developing a Headache

3 years ago

Response from developer

Hello Developing a Headache. This is not the experience that we wish you to have. Our new version has been updated in order to comply with security and compliance requirements. Should you require further assistance, please feel free to message us at socialsupport@efax.com in order for us to forward you to the proper channel for further assistance. ^RA

New update causing issues

The new updated version is no longer completely functional with our EHR charting program - Matrix Care Home Health.
Please reach out to them to resolve the compatibility issue!!!

Home Health Company

3 years ago

Response from developer

Hello Home Health Company. This is not the experience that we wish you to have. The 3rd party software may need to make a necessary update in order to synchronize with our mobile app. Otherwise, please feel free to message us at socialsupport@efax.com and we would be happy to look into this issue on your behalf. ^RA

Worst upgrade

You can not sign, you can not print, you can not share with any other app. It’s not worth of business. Please downgrade to previous version at least it was working . There is no plus sign no edit sign. Horrible.

DEFINITELYADOG

3 years ago

Response from developer

Hello Babagnosh. This is not the experience that we wish you to have. Please feel free to message us at socialsupport@efax.com and we would be happy to look into this issue on your behalf. ^RA

App does not work on iphone

App does not work on iphone. Very inconvenient that you can’t check your efax electronically.

Springdale123

4 years ago

Crashing

Crashing is still an issue. Never had with normal version. Frustrating

runnermom09

4 years ago

Response from developer

Hello @runnermom09. We are currently working on improvements for a new version. Should you require further assistance, please do not hesitate to message us at corporatesupport@mail.efax.com or socialsupport@efax.com and we would be happy to assist! ^RA

Not impressed

The older eFax app worked perfectly. Upgraded to corporate app and now have many issues (badges don’t show up, app crashes, notifications, etc)

Reinstalled app several times with same issue. Wish I could use older non corporate version :(

hshzhu

5 years ago

Response from developer

Hello @hshzhu. We are currently working on improvements in order to remove the issues our users are currently experiencing. Should you require further assistance, please do not hesitate to message us at corporatesupport@mail.efax.com or socialsupport@efax.com and we would be happy to assist! ^RA

Constantly crashing, stopped sending notifications

This app worked fine up until a few weeks ago, now it constantly crashes and it stopped notifying me of new faxes. Very important communications are being missed. Please fix this!!

misschelle1980

5 years ago

Response from developer

Crashing

I also spent an hour on the line with customer service trying to figure this app out. The corporate version crashes every time you log in and you have to download the corporate if you want the HIPPA compliant version. I tried restarting my phone, downloading and redownloading the app (10 times at least), updating my software to most current iOs and it STILLLL DOES NOT WORK. This feels like a scam for 35$/month.

I will say that I can log in on a desk top and send that way without any trouble and their customer support team was patient and kind. But she was even at a lose of what to do.

Maybeonedayletshope

5 years ago

Response from developer

Hello @Maybeonedayletshope. This is not the experience that we wish you to have. We are currently working on improvements to our mobile app in order to improve our customer experience. Should you require further assistance, please do not hesitate to contact us at either corporatesupport@mail.efax.com or socialsupport@efax.com and we would be happy to help! ^RA

Unbelievably poor service and product!

As a business who uses fax daily we were literally forced to download and use this new app and it’s COMPLETELY BROKEN!! It crashes every time you try to load it. This forces us to be at a terminal to use our fax services and this terrible company won’t deal with it and is impossible to reach. Will find a new service if we can

Deyemond

5 years ago

Response from developer

Hello Deyemond. We would like to assist in resolving your issue. Please message us at either corporatesupport@mail.efax.com or socialsupport@efax.com. ^RH

Works great

Runs smoothly for taking photos and demanding faxes

bsjdhdid

5 years ago

Response from developer

Hello @bsjdhdid. Thank you so much for your wonderful feedback and we are very pleased to hear that our service provided you with convenience. Should you require further assistance, please feel free to message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA

Does not work

Don’t bother, it doesn’t work.

kp236106

5 years ago

This App does not work

Ever since I upgraded, I can’t log in with the app because it does not open. Because of this, I may cancel my account

DRod AXS

5 years ago

Response from developer

Hello @DRod AXS. This is not the experience that we wish you to have and we would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA