Happy Day
So easy to use at the office or even when I step away!! Love it!
Disappointed customer
No confirmation for sent faxes. Unable to tell if they were really sent. What’s going on with this app these days? Used to be good
Sad
Costs more than the regular and the app isn’t even complete, it doesn’t work right, waste of space
This app is sooooo bad
I am so remorseful that I even have to use this app. It is by far one of my biggest headaches in my daily life for work. It never loads properly on my phone, it freezes regularly, and I have to uninstall and reinstall. It has been a nightmare and I wish I had never changed to it .
Time zone glitch
App doesn’t work, gives black screen with time zone error.
Used to be 5 stars
Used to be five stars. A recent update caused us to be unable to easily share PDF faxes via iMessage by text. Please bring back that important feature
Response from developer
Hello Ehahdjfbrbsks. This is not the experience that we wish you to have. This may be due to compliance restrictions regarding documents received or sent. Please feel free to message us at socialsupport@efax.com with your corporate ID and we would be happy to review your account. ^RA
The worst
This app is worthless. Unsuccessful faxes. App crashes constantly. This has to be fixed.
Constantly crashing, stopped sending notifications
UPDATE: After working fine for quite some time, I am now unable to login at all using the mobile app. Says my credentials are wrong when I know they’re correct! SO FRUSTRATING!!!!
This app worked fine up until a few weeks ago, now it constantly crashes and it stopped notifying me of new faxes. Very important communications are being missed. Please fix this!!
This app worked fine up until a few weeks ago, now it constantly crashes and it stopped notifying me of new faxes. Very important communications are being missed. Please fix this!!
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Development in Production
This is a sad example of development playing in production. They created a new version of the software in production and have no way of rolling it back to the old version because they apparently never kept a copy of the old version. They plan on rolling out an update to correct what is not working in the future however they don’t know when. You can’t follow the help provided within the app because those options don’t exist. You can’t download your fax or print it.
Any other company would only allow developers to work in a completely separate environment on separate servers and a separate network. Testing only in a development environment to get all the bugs out before deploying it in production. They would have also kept a copy of the previous version in order to roll back to the previous version if something went wrong. This company didn’t any precautions.
Any other company would only allow developers to work in a completely separate environment on separate servers and a separate network. Testing only in a development environment to get all the bugs out before deploying it in production. They would have also kept a copy of the previous version in order to roll back to the previous version if something went wrong. This company didn’t any precautions.
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New update causing issues
The new updated version is no longer completely functional with our EHR charting program - Matrix Care Home Health.
Please reach out to them to resolve the compatibility issue!!!
Please reach out to them to resolve the compatibility issue!!!
Worst upgrade
You can not sign, you can not print, you can not share with any other app. It’s not worth of business. Please downgrade to previous version at least it was working . There is no plus sign no edit sign. Horrible.
App does not work on iphone
App does not work on iphone. Very inconvenient that you can’t check your efax electronically.
Crashing
Crashing is still an issue. Never had with normal version. Frustrating
Not impressed
The older eFax app worked perfectly. Upgraded to corporate app and now have many issues (badges don’t show up, app crashes, notifications, etc)
Reinstalled app several times with same issue. Wish I could use older non corporate version :(
Reinstalled app several times with same issue. Wish I could use older non corporate version :(
Constantly crashing, stopped sending notifications
This app worked fine up until a few weeks ago, now it constantly crashes and it stopped notifying me of new faxes. Very important communications are being missed. Please fix this!!
Response from developer
Hello @misschelle1980. This is not the experience that we wish you to have and we would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA
Crashing
I also spent an hour on the line with customer service trying to figure this app out. The corporate version crashes every time you log in and you have to download the corporate if you want the HIPPA compliant version. I tried restarting my phone, downloading and redownloading the app (10 times at least), updating my software to most current iOs and it STILLLL DOES NOT WORK. This feels like a scam for 35$/month.
I will say that I can log in on a desk top and send that way without any trouble and their customer support team was patient and kind. But she was even at a lose of what to do.
I will say that I can log in on a desk top and send that way without any trouble and their customer support team was patient and kind. But she was even at a lose of what to do.
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Unbelievably poor service and product!
As a business who uses fax daily we were literally forced to download and use this new app and it’s COMPLETELY BROKEN!! It crashes every time you try to load it. This forces us to be at a terminal to use our fax services and this terrible company won’t deal with it and is impossible to reach. Will find a new service if we can
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Works great
Runs smoothly for taking photos and demanding faxes
Does not work
Don’t bother, it doesn’t work.
This App does not work
Ever since I upgraded, I can’t log in with the app because it does not open. Because of this, I may cancel my account
