eFax® Plus User Reviews

Customer Experience

Positive experience29.3% of reviews
Neutral3.8% of reviews
Negative experience66.9% of reviews

~ Based on 495 written reviews from the US App Store.

What users say

Is eFax® Plus Safe?

eFax® Plus-Pro-Protect appears safe based on user ratings. AppsHunter Safety Score for eFax® Plus is 94/100.

This assessment is based on 28,997 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.1% of ratings point to a safe experience
1.9% of ratings suggest some concerns
6.0% of ratings point to a risky experience

~ Based on 28,997 App Store ratings for eFax® Plus.

Is eFax® Plus Legit?

eFax® Plus-Pro-Protect appears to be a legitimate app. AppsHunter Legitimacy Score for eFax® Plus is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

it worked, not anymore.

I tried once and it worked, I want to try again , it already charged me and I can’t login. Never received the email to reset password or any email.

This seems like a scam

Downloaded app and signed up. Got charged right away but cannot finish setting up my login.

Annual Service Canceled Without Notice

I paid in advance for an annual eFax subscription, but the company later closed my account without giving me proper advance notice. As a result, I lost access to the service and to important documents stored in the account.
The explanation I received was that the account was closed because I disputed separate charges through my credit card company. Regardless of the reason, canceling a fully prepaid annual service without warning and blocking access to stored documents is unacceptable.
The company also claimed that a prorated refund was being processed, but I was not properly informed and no refund was actually received. Customer service did not resolve the issue.
I would not recommend relying on this service for important business documents.
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Got worse

Slow to populate. Doesn’t show all fax pages sent recently

格安だった頃から愛用

利用料金が随分と高くなりましたが、使い勝手は以前より良くなりました。iPhoneから書類を画像で取り込み、毎日2〜5枚を外出先からFAXしています。コンビニを探して送信するよりは安いですし、受信もタイムリーに見ることが出来ます。
これ以上、値上がりしなければ使い続けます。

Poor Quality

Received blank documents instead of real faxes.

Can’t login

Can’t login with the same username and password as on website

Jenna

Faxes don’t load, app runs slow

Awful

Absolutely awful

Lost contacts

Cannot find my contacts since this new upgrade!

I DK

Sent a fax, and had some issues. Reached out to customer support, they confirmed delivery and ensured my issues were taken care of. I had frustrations initially, never having used an e-fax service before but eFax is definitely my choice moving forward!

I DK

Sent a fax, the first one failed tried again and didn’t even receive a confirmation. So who knows where my information is at this point.

SCAM

Customer service can not assist with personal or business accounts. Plus cancellation is unavailable under billing as they instructed. It’s a scam to charge your card

Beware

Company keeps credit card on file and continues to bill you after app is canceled

Issues viewing faxes

I am receiving the fax but unfortunately I can’t open the faxes. I contacted customer service previously. The app is not functioning like it should.

Waste of money

I would give zero stars if app would allow it. I needed to send a one page fax and after multiple attempts, it would not send and never gave a reason why it would not send. Ridiculous! Wasted money!

Nutzlos

Nutzlos

Don't waste your money

This doesn't know work at all

Did not work

Unable to attach file

Free Trial Didn’t Work

I was charged a monthly fee the same day I started the free trial. I want my money back…