Annual Service Canceled Without Notice
I paid in advance for an annual eFax subscription, but the company later closed my account without giving me proper advance notice. As a result, I lost access to the service and to important documents stored in the account.
The explanation I received was that the account was closed because I disputed separate charges through my credit card company. Regardless of the reason, canceling a fully prepaid annual service without warning and blocking access to stored documents is unacceptable.
The company also claimed that a prorated refund was being processed, but I was not properly informed and no refund was actually received. Customer service did not resolve the issue.
I would not recommend relying on this service for important business documents.
The explanation I received was that the account was closed because I disputed separate charges through my credit card company. Regardless of the reason, canceling a fully prepaid annual service without warning and blocking access to stored documents is unacceptable.
The company also claimed that a prorated refund was being processed, but I was not properly informed and no refund was actually received. Customer service did not resolve the issue.
I would not recommend relying on this service for important business documents.
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Got worse
Slow to populate. Doesn’t show all fax pages sent recently
Poor Quality
Received blank documents instead of real faxes.
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Can’t login with the same username and password as on website
Jenna
Faxes don’t load, app runs slow
