Great for lab trends, but needs better document recognition
I have been using Eka Care primarily to keep track of my medical records, and it does a fantastic job with lab reports. The standout feature for me is how it analyzes and compares new results against previous reports—seeing those trends visualized makes understanding my health metrics so much easier.
However, the smart scanning features still need some work. While it handles standard lab printouts well, it completely struggles to recognize and categorize other essential medical documents like health insurance papers, certificates, and handwritten doctor notes. Having to manually fix or sort these defeats the purpose of an all-in-one digital health locker.
If the developers can improve the OCR (text recognition) to accurately read handwritten files and insurance documents, this app would easily be a 5-star tool. Still highly recommend it for managing blood work and lab trends!
However, the smart scanning features still need some work. While it handles standard lab printouts well, it completely struggles to recognize and categorize other essential medical documents like health insurance papers, certificates, and handwritten doctor notes. Having to manually fix or sort these defeats the purpose of an all-in-one digital health locker.
If the developers can improve the OCR (text recognition) to accurately read handwritten files and insurance documents, this app would easily be a 5-star tool. Still highly recommend it for managing blood work and lab trends!
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Scanning issues
QR scanner fades away immediately after opening the app in iPhone
Scan
Scan option is missing from many days still.
Scan
Scan option is missing from many days
Scan option
Scan option is not available from some days
What is the even out and your support is even worst
Support number is sending same message again and again and appointment history showing error page didn’t received and conformation for my booking!!!
Promising features but doesn't work
Features are promising. I bought the paid version. Then discovered so many things don't work. E.g. I'm taking heart measures but it's not getting stored anywhere. It still shows button "Unlock" but nothing happens on tapping it. I uploaded lab reports, it could only read 3 vitals out of hundreds. It's showing "smart" badge only on one report. With all these problems the app effectively becomes like a cloud drive for be. Like i can organize my reports and prescriptions in a Google drive!!
Even after adding abha ID, it still shows too many sections in Home Screen to create abha id, create this and that which are already done. The design is not intuitive even though the thoughts behind the app were excellent.
Kindly fix the basic problems and make it user friendly.
Even after adding abha ID, it still shows too many sections in Home Screen to create abha id, create this and that which are already done. The design is not intuitive even though the thoughts behind the app were excellent.
Kindly fix the basic problems and make it user friendly.
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Pathetic
Your Chat bot is useless. You customer care is clueless and just wants to sell and not interested in solving issues and actually can’t solve issues. Ur subscription is a mode of cheating customers. There’s no option to cancel it. Also didn’t get the refund of free subscription. Start becoming customer centric instead of just focusing on selling.
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Bad service - Took Money - Gave Free Version
I subscribed to premium version and set auto payment. Next month, payment got deducted but my app converted to Free version again. No one replied after 10+ followups too to any support email or support whatsapp number. No refund and still after paying, I had free version. I cancelled future payments now.
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Bogus App
The developers must make it user friendly. I ordered the test through their agent and now I cannot find the report in their app. I need to login every day as it logsout on its own. No customer support number available and the one listed on website needs a recharge to receive a call. I still take blame to book the test through these people bcz I should have used my brain to book it directly. Dont go for this app!
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Response from developer
Hi Punit,we regret the inconvenience caused to you.Could you please connect with us on the chat support or via support@eka.care so that we can connect with you understand your issue and resolve it at the earliest.
Total scam
Booked an online video consultation but the link they provided just opened the app without leading to any actual consultation page. There was no way to join the appointment.
To make matters worse, there is no active helpline to contact for support, and the WhatsApp helpline number is completely unresponsive. I wasted both my time and money.
Avoid this app at all costs. This is a scam, and I would not recommend it to anyone.
To make matters worse, there is no active helpline to contact for support, and the WhatsApp helpline number is completely unresponsive. I wasted both my time and money.
Avoid this app at all costs. This is a scam, and I would not recommend it to anyone.
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Another hopeless app
Appointment Slots and Doctor timings do not match at all. Patient has to wait multiple hours before the doctor even arrives at the clinic that too after making the staff call the doctor multiple times. Deleting your stupid app right away
Too many ads and non-functional
I downloaded the app, at first the experience was bad as I was getting too many ads. Then I tried to explore services such as consultations etc, but honestly I couldn’t understand anything and in every 1 min, I was getting a pop-up advertisement. I really think the developers needs to work on customer experience.
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App not working
Wanted an app that can store health records easily for my family. Bought the premium pass but apart from entering name, weight and height none of the features are working. Every time I try to enter data like allergy or blood group or anything it shows error.
Worst part is when I tried to contact via chat it shows none of agent are available. Try again later.
Waste of money.
Worst part is when I tried to contact via chat it shows none of agent are available. Try again later.
Waste of money.
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Didn’t get my refund
Pathetic I have booked my online appointment for dr but when I called doctor I found out that he is not available today and after a day appointment got cancelled automatically and my refund is still not initiated..
The app is just too much and most of it is useless
Too many features and mostly useless features and essential things are hidden and the overall app experience is just so confusing! I always get wrong prescription details! Categorisation of reports are mostly wrong!
Very Cool to get the heart rate I love it
This is the first time I was asked to measure my heart rate and I felt very comfortable with the system. ThankQ and our G o I for having initiated good system to Citizens over 70 yrs I am 77 yrs.
Useful application for health records
I’ve been using it for upgrading my health records. It’s a useful software. Hope it is a safe software also.
Wasted my money
I had bought the 999 Silver plan but it shows Bronze plan in my account. It’s plain simple case of cheating. Approached customer care multiple times, it’s been 15 days. I had to pay 600 extra due to this for a full body checkup.
Worst team and horrible services
They will take the payment and later they say service is not available. To process the refund they will take more than 2 months, for that the customer must remind them on daily basis. It’s horrible and disgusting.
