Why can’t ElAl make an app that works?
Really the most basic features don’t work reliably when every other airline manages to do it. Half the time I log in I can’t complete the action I’m trying to do. LAME.
Terrible
One of the worst UI I ever had to navigate to the point I felt the need to write this which I never do. Impossible to check in into my flight without paying extra for the available seats, loading times are terrible and just incredibly buggy and laggy to navigate all around. It’s terrible and I needed to vent even if it’s for no one
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Shahram Shamounpour
My name is Shahram Shamounpour, and I would like to share my wonderful experience with EL AL.
I originally had a flight from Tel Aviv to Los Angeles on August 19, but due to a change in my plans, I needed to return earlier. I called EL AL on August 16, and they were able to arrange a flight for me on August 17.
What impressed me the most was:
1. They did not charge me any extra fee for changing my flight.
2. I explained that I had a hip replacement, and they kindly arranged a seat with extra legroom to make my flight more comfortable.
3. I requested a Mehadrin meal on very short notice, and they still went out of their way to accommodate me.
4. Most importantly, the entire experience felt like home.
The flight attendants were extremely kind, helpful, and professional. Their warmth and personal attention made a big difference.
I truly appreciate EL AL and the wonderful staff for taking such good care of me. Thank you for making me feel at home, even while flying thousands of miles away.
I originally had a flight from Tel Aviv to Los Angeles on August 19, but due to a change in my plans, I needed to return earlier. I called EL AL on August 16, and they were able to arrange a flight for me on August 17.
What impressed me the most was:
1. They did not charge me any extra fee for changing my flight.
2. I explained that I had a hip replacement, and they kindly arranged a seat with extra legroom to make my flight more comfortable.
3. I requested a Mehadrin meal on very short notice, and they still went out of their way to accommodate me.
4. Most importantly, the entire experience felt like home.
The flight attendants were extremely kind, helpful, and professional. Their warmth and personal attention made a big difference.
I truly appreciate EL AL and the wonderful staff for taking such good care of me. Thank you for making me feel at home, even while flying thousands of miles away.
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Abusing notifications for ads is not ok
The one thing worse than abusing notifications for ads is sending ad notifications at night.
The only good thing about this app is that it is not as bad as the website.
The only good thing about this app is that it is not as bad as the website.
Not for tracking
Doesn’t provide updated info for tracking
Improved but still not great
Although the app has recently improved (with features that have long overdue like changing the flight in the app and adding a Passkey) some of the flows are not intuitive and there are several annoying bugs. For example, after check in my current flight disappears from the flight list 🤯
My baggage allowance is ALWAYS incorrect and based on the class rather than my status (for example for premium economy I see 3x50lb instead of 70lb which I am allowed to bring as a PL member).
The “upgrade” flow is very annoying and you need to go back to the Home Screen to pick a different option.
The “flight details” button for the individual flights is not prominent enough and is camouflaged by the background.
There’s no timeline to see my future points and diamonds by quarter like other airlines display, etc. etc.
El Al - I know you can do better than this. It’s 2026.
My baggage allowance is ALWAYS incorrect and based on the class rather than my status (for example for premium economy I see 3x50lb instead of 70lb which I am allowed to bring as a PL member).
The “upgrade” flow is very annoying and you need to go back to the Home Screen to pick a different option.
The “flight details” button for the individual flights is not prominent enough and is camouflaged by the background.
There’s no timeline to see my future points and diamonds by quarter like other airlines display, etc. etc.
El Al - I know you can do better than this. It’s 2026.
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Password
How bad an app can be? Login doesn't work with Apple Password manager. Really?
Great app
Amazing easy to use
Worst airline app I used
The app is broken and inconsistent I’m so many flows. I use usually United and Southwest app which are superb compared to El Al app. I suggest developers and product managers use both and learn how to improve the current app.
great
don’t know mitch about the prices but i can definitely say that the food is good, screens are big and the flight attendant are super nice, would recommend
Buggy and messy
Buggy and messy
Fire app
Elite app
Latest updated app stopped working
App unusable since the latest update. Used to work very well but now continuously displays message that the service is unavailable. I’m not even able to log in. Uninstalled and reinstalled to see if that would help but no. I have an upcoming trip so this particularly problematic. Please fix whatever the issue is!
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Good App
I use the ELAL all the time when I travel. It is easy to use for purchase of tickets, upgrading and even quick switches!
Yoffi
ELAL rocks. The app is getting better all the time. Both ground and inflight crews are one of a kind and the pilots are the best in the world. Amen.
Easy and intuitive
A great app that’s easy and intuitive to manage El Al flight bookings and many other things. Functional and looks great in design.
Excellent ELAL
Fast and efficient as a great airline should be
Best airline with best food
Great Israeli airline very punctual, new planes and great food
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God bless Israel
Best flights
