Wonder if they will ever update
It would be nice to have access to your account at anytime like what is advertised, but especially within the past 6 months the overall app quality has plunged into almost unusable territory. Most days now I am only able to login maybe once or twice - a major and consistent problem is logging in but it will infinitely load and never stop. Or im able to get in but as soon as I click on anything, it infinitely loads and crashes.
This continues to get worse and worse. Please update your app. This is embarrassingly bad
This continues to get worse and worse. Please update your app. This is embarrassingly bad
Show more
Response from developer
Thank you for your feedback. We are planning to launch a new digital experience on October 28th that is designed to address these issues and bring helpful new features. For more information, please visit: https://www.elgacu.com/bank/new-digital-banking-experience/
Amazing bank, EXTREMELY slow app.
Amazing bank! This app though? Slower than my grandma. You’re better off driving to the bank and asking how much you have in your account vs using this app.
Horrible
Seems like you barely connect on the app anymore. Always has a ‘network connection’ issue. What is the point of having an app that users can barely use. Then if you can connect, inside the app, you get a lot of ‘404’ errors. Not user friendly at all, if you can even get connected
Response from developer
Thank you for sharing your feedback and we would be happy to assist you further with the error you are getting. Please provide the best way for us to reach you here: https://www.elgacu.com/bank/contact-us/
App is terrible
Takes forever to load if it does wind up loading. This is the WORST APP I’ve ever had to deal with.
used to work great
the app used to work great but it has been running extremely slow lately. sometimes it wont let you log in at all
App going to be the reason I switch
Love ELGA. Love the people in the holly branch. Hate the app. Always has bugs, incredibly slow, and always down over the weekend. Fix the app or I’ll be forced to switch to Dort
Loading simulator
Always a gamble on whether or not it’ll log you in and load. Even then, if you make it into the app, every option you select is another gamble if it’ll load or force you to give up and close the app.
Response from developer
Thank you for sharing your feedback. We’re working on a new digital banking platform that will improve reliability and introduce features to make managing your money easier.
Apps a joke
Half the time I can’t even log into my own freaking bank account.
New system
I do not like the. New. Log in system. A. S much a I use the. Bank old system this new system takes too long to log in. Ve Ty dissatisfied.
Be nice if it worked
Always down
App barely loads
Takes atleast a minute ti get in and that’s if it loads in the first place
Redesign request
It’s a good app, it just needs a redesign. I saw a few months back you were going to give it an update but suddenly those posts disappeared?
O think it’s time for an upgrade.
I’ve had to delete and redownload 4 times this week. Frustrating.
Lost funds not 1 X but twice
This bank has lost so much money. There words, “it’s like it’s in cyberspace somewhere”. Well paying all bills and receiving confirmation from twelve companies only to find the following month the bank account is empty of funds and Elga can’t answer where the money went. Provide confirmation it didn’t mean a thing. This is outrageous that they knew their app didn’t work and lost money for many. Once through their ATM and they said we are aware and will take care of it when you get back from vacation. Then when we came home from vacation they said, “we don’t know what you are talking about”. It’s easy to look the other way and no one is accountable. Be careful giving them any money.
Show more
Kind of stuipid security
Face id wont work and its annoying if i type my password and fat finger 1 key and hit backspace it deletes it all and i have to retype it all either fix that or fix face id
Underwhelming, and expect poor treatment.
Underwhelmed and treated terribly by staff in person. Elga refuses to communicate in writing (email that is) and chooses to ignore what transpired. Every opportunity has been given. Several weeks passed so is time to go more public given lack of Elga engagement.
Situation:
Spoke to Elga on several occasions to confirm eligibility requirements. Staff shared the same content and understanding as the website. Tried contacting branch directly yet all calls are handled by the call center and assured call center agents are equally trained as those in the ranch. Residency requirement not required if a donation of $25 is made to Salvation Army Bed and Bread. Requires I am in person to make said donation. Ok, I make the trip.
Any person making a $25.00 donation to the Salvation Army Bed and Bread Program. (this option not available
for online account opening)
Elga does not schedule appointments for new accounts, so I arrive to open an account and am immediately treated terribly by the CSR. I asked for clarity on the donation clause and CSR stammered and could not explain. CSR was not listening and kept repeating residency requirement..in a tone asking me to leave.
Drove to another branch where the manager at least listened however explained residency requirement., apologizing for phone agents who are not the ones who actually open accounts. I expressed efforts to contact the branch directly and asked what else I could have done from my side to prevent this very issue? Manager said nothing more I could have done. I asked why residency was not even listed as a requirement, manager agreed that would have been helpful. Asked what the donation in person clause meant, and manager could not speak to it, reaching for stretch explanations, then expressed understanding how the information on the website was ‘confusing.’ Manager promised to pick this up with marketing etc etc - and a month+ later the information remains the same.content.
Who are you?
Individuals who live, work, worship, volunteer, or attend school within the State of Michigan are eligible to join.
Saginaw Valley State University, including students and alumni.
Members of the immediate families of any current ELGA members.
Any legal entity that is comprised for the most part of the same general group as the membership of the credit
union as outlined above.
Any person making a $25.00 donation to the Salvation Army Bed and Bread Program. (this option not available
for online account opening)
Ready to join ELGA Credit Union? You can open an account online or at one of our convenient locations.
Situation:
Spoke to Elga on several occasions to confirm eligibility requirements. Staff shared the same content and understanding as the website. Tried contacting branch directly yet all calls are handled by the call center and assured call center agents are equally trained as those in the ranch. Residency requirement not required if a donation of $25 is made to Salvation Army Bed and Bread. Requires I am in person to make said donation. Ok, I make the trip.
Any person making a $25.00 donation to the Salvation Army Bed and Bread Program. (this option not available
for online account opening)
Elga does not schedule appointments for new accounts, so I arrive to open an account and am immediately treated terribly by the CSR. I asked for clarity on the donation clause and CSR stammered and could not explain. CSR was not listening and kept repeating residency requirement..in a tone asking me to leave.
Drove to another branch where the manager at least listened however explained residency requirement., apologizing for phone agents who are not the ones who actually open accounts. I expressed efforts to contact the branch directly and asked what else I could have done from my side to prevent this very issue? Manager said nothing more I could have done. I asked why residency was not even listed as a requirement, manager agreed that would have been helpful. Asked what the donation in person clause meant, and manager could not speak to it, reaching for stretch explanations, then expressed understanding how the information on the website was ‘confusing.’ Manager promised to pick this up with marketing etc etc - and a month+ later the information remains the same.content.
Who are you?
Individuals who live, work, worship, volunteer, or attend school within the State of Michigan are eligible to join.
Saginaw Valley State University, including students and alumni.
Members of the immediate families of any current ELGA members.
Any legal entity that is comprised for the most part of the same general group as the membership of the credit
union as outlined above.
Any person making a $25.00 donation to the Salvation Army Bed and Bread Program. (this option not available
for online account opening)
Ready to join ELGA Credit Union? You can open an account online or at one of our convenient locations.
Show more
App works when it wants to work
I would give it 5 stars if I could get the Face ID to work.
App works when it wants to work, not when you need it to work. Try resetting facial recognition and it still doesn’t work, try to authenticate it and it has boxes that pop up and says it’s activated but quickly shuts it off and after repeated attempts it still doesn’t work, delete app and reload it again still doesn’t work
App works when it wants to work, not when you need it to work. Try resetting facial recognition and it still doesn’t work, try to authenticate it and it has boxes that pop up and says it’s activated but quickly shuts it off and after repeated attempts it still doesn’t work, delete app and reload it again still doesn’t work
Show more
Still needs lots of improvements
I’m still using the app and only because it’s semi convenient for making payments. My vehicle loan shows a different monthly payment due every single month. And they still haven’t made it convenient to make a loan payment.
I would dump this app completely if I were closer to an Elga.
I would dump this app completely if I were closer to an Elga.
Response from developer
Holly, thank you so much for your suggestions! We have passed them along to our User Experience team!
Face ID
Great app but I cannot get the Face ID to work. I slide the radio button to allow it, it says successful, then turns back to off. That’s the only reason I don’t use it as much as I used to.
I keep having issues.
I keep having to delete the app and reinstall it due to the fact it’s saying no such file.