Ema won’t deactivate my account
Unable to deactivate account
Response from developer
We're sorry to hear you've had issues deactivating your account! lease reach out to us at letsconnect@emaapp.co and we can assist you. As a growing platform, we're continually working on enhancements to improve your experience and your feedback is invaluable to us. Thank you!
Wish I could use it
Response from developer
It looks like Amazon Web Services had an outage yesterday which affected our Friendship Circles. We are always making improvements to the app to increase speed and user experience. We hope you will try it again soon!
If I could rate 0 stars
hood” and asking me if I am “non binary” whatever that means.
So what I am understanding is this app is for me to ask other “women” advise but also asking people who were born with a penis advise about me and my vagina and uterus and having a baby. No thanks.
Response from developer
Hello! We are an inclusive app for ALL women, including cis, trans, non-binary, and everything in between. If that's not for you, then our app is not for you. We appreciate you trying it out!
Not working
Response from developer
Hello, Tiah! We would really appreciate it if you would take the time to give us your feedback in more detail. We are a new app and are always appreciative of user feedback whether positive or negative, and are constantly trying to improve our user experience. Could you please message letsconnect@emaapp.co and we can chat in more detail? Thanks!
Amazing Community
Response from developer
We're so glad you're enjoying our community and your personal AI assistant!
Eh
Response from developer
We apologize for the inconvenience you've experienced while trying to uploading and deleting photos on our app. If you contact our team and share your account details with us we'll do our best to provide a solution as soon as possible. Please reach out to us at support@emaapp.co with your details so we can assist you in resolving this issue. Thank you for your patience and feedback. We're a new app and improving every day!
Life saver!
Response from developer
Thank you so much for your kind words! We're thrilled to hear that Ema has been a helpful companion in your day-to-day life, whether it's helping with fertility or grocery shopping. It's our goal to make your life easier, and we're glad to know that we're succeeding in that mission. Please don't hesitate to reach out to us if you need any assistance or have any feedback. Thanks again for your support!
Can’t even sign up
Response from developer
Thank you for taking the time to share your feedback with us. We're you've run into issues while trying to create an account. Please know that we value your input and are continuously working to improve our user experience, especially since we've just come out of beta and are still in these early stages. We'd like to help resolve the issue you've encountered with the verification code and show you what Ema can really do! Please reach out to our support team at letsconnect@emaapp.co with your details, and we will work diligently to assist you in getting your account set up as soon as possible. We appreciate your patience and look forward to assisting you. Thank you for your understanding.
THE BEST resource for Moms/Women
Response from developer
Ema definitely cuts back on the amount of panicked "momscrolling" you get with WebMD and Google! We are SO glad you love her!
Omg love!
Response from developer
SO many people have told us they actually use Google less after talking to Ema!
A pocket google
Response from developer
We like to say she's like your childhood BFF became your OBGYN! Thanks for the review.
I literally use this every single day.
Response from developer
We're so glad you're loving Ema! Thanks for the review.
Unable to deactivate account
Response from developer
We're so sorry to hear you've had a bad experience with the beta version of our app—and thank you for being one of our earliest beta testers! Beta is the time for us to test the functionality of the app to a few early members, such as yourself, to ensure the user experience and journey are both superb before we widely release it to the public. Your feedback is exactly what we're looking for in these early stages. Please email me at rodney@emaapp.co and I'd love to let you know about some exciting updates we're about to make that may turn your experience around. Otherwise, I can ensure your account is deactivated and information deleted. I look forward to hearing from you and thank you again for the feedback!
