On Screen Pop Ups
Besides these issues the app is incredibly difficult to use for both skills and patient contacts. Better off using an excel spreadsheet or paper. I was told by other students that it worked great initially but as it has evolved it’s only gotten worse.
Good luck! YMMV
Response from developer
Oh my, it’s a real bummer to hear from you like this. Before I address your technical concerns, it seems that a friendly reminder is necessary. App reviews are not a forum for support. All messages are reviewed by Apple before they’re published, which makes them a lot slower than a normal support channel. App reviews are for people who don’t get the help they’re seeking. I think you’ll be pleased to know that we’re available via the Help screen in the app, email, phone, or even Zoom—for free. EMCE has a small team and we take pride in our work and our ability to respond to requests quickly (within 1 business day). We hope that this will encourage our users to treat us with the same respect as any peer, preceptor, or patient. We’ve found that the most professional folks are able to ask for help when they need it, and provide constructive criticism instead of lax opinions. Regarding the narrative editor: tap anywhere in the patient summary box at the top of the screen. See how it collapsed into one line and now you’ve got more room to type? I hope that helps in the short term. EMCE was designed to support mobile devices first for most cases. Narratives, by their very nature, are not. Long form text is always easier to manipulate on a larger screen with a hardware keyboard. Since EMCE is also available for macOS and on the web, we know of many students that use their phone for everything but their narratives. Still, we agree there may be room for improvement. The “glaring yellow popup” isn’t a popup at all. It’s a warning notice to remind students not to enter a patient’s personal identifying information into their narrative text. We call this out explicitly because such information is protected by law. If you start typing a narrative and it consumes more than the available space on screen, any notices scroll out of view so they’re not in your way. The text editor toolbar remains, and our next release will improve this so it consumes less space on mobile devices. Yes, we do provide some on-screen help within the app. People learn in lots of different ways and not everyone receives the same training. The purple “pro tips” are intentionally present for first-time users who just want to get started immediately, without having to read a manual. Most of these can be hidden permanently by tapping the 👁️-with-a-slash button on them. Some moderately important notices can only be hidden temporarily. If there’s a particular notice (or more than one) that you find bothersome, let us know the specifics, and we’ll take a closer look. We would also welcome more specific details about what you find “incredibly difficult” about entering skills and patient contacts within EMCE, and what you think would make it better…just not here…an email to requests@emce.help would be great. 😅 Cheers!
Great customer support
customer support
First- do a Zoom with the developer
First- do a Zoom with the developer
Horrible
Easy to use and super responsive to needs
Horrible app
Response from developer
Hi there, EMCE is supported by a small team of real humans. We would like to fix the issues you’re seeing. Please reach out and let us know what you’re experiencing.
The most difficult part of paramedic school
Response from developer
Hello D, We are sorry for the trouble, and believe you will see a significant improvement with our latest release, version 4.1.3. We absolutely do not want your experience with EMCE to be any level of painful, and would very much appreciate the opportunity to investigate specific issues you encounter in the future. (Unfortunately, given its limited capabilities, the app review system is not the place to get and receive help.) A member of our support team has already reached out to you. As always, we are available via email at requests@emce.help and via the Help screen in the app. We respond promptly and can often resolve significant/unforeseen issues quickly.
Another failure
Response from developer
Hello again, We strive to ensure each release is free of bugs like this and apologize you’ve run into issues in consecutive patches. While we can certainly understand your frustration when EMCE doesn’t work as intended, we respond to all messages sent in-app and to requests@emce.help and invite you to reach out there so we can help. We have received a few other reports of this issue and addressed it with a patch. We’ll always respond quickly to address issues and ask that you consider that when leaving a review. In the meantime, EMCE is available on the web if you have trouble with the mobile app.
Paramedic Internship Documentation
What truly sets EMCE apart is their outstanding customer service. Any questions or issues we’ve encountered have been addressed quickly and efficiently, with genuine care and attention to detail. It’s clear their team is invested in ensuring their clients succeed.
We highly recommend EMCE to any program seeking a dependable, student-friendly documentation system supported by an exceptional service team.
Terrible
Response from developer
We are sorry if you've had trouble with EMCE, and understand how frustrating it can be when you are unable to sign in to a system that your school has required you to use. However, your assessment that we "don't care" is inaccurate. You can reach out to EMCE support at any time and receive a response from a real person. EMCE support is available on our website and in-app, and is a more appropriate forum to address issues than App Store reviews. Please contact us so that we're able to help you and prevent future problems for other students.
Open to dialogue
Response from developer
Hi there, I’m sorry to hear that you haven’t had a good experience with EMCE. We care very deeply about our product—much more than you might expect, and we would be happy to help you further. However, the app review system is not the appropriate forum to ask for help, as Apple limits the amount of information we can exchange here. You may reach us through multiple channels including email at requests@emce.help, where we generally respond within 24 hours. Best, -Ben
Amazing software!
EMCE for medic school
Intuitive program and excellent customer support
Just started using the sim session tool and I LOVE it. Drag and drop skills makes it much easier on faculty running the sim. We record some simulations so I can go back and evaluate also.
Reports are super helpful, although I am still getting used to the tally and what will populate which column. I want all skills (successful and unsuccessful) to show up somewhere but I’m not sure if they do unless they meet a very prescribed evaluation pattern for assessment, treatment and management. If we do rapid cycle deliberate practice using a one patient/ four skills practice session, will the student get credit for the patient or the skills or both if it is entered as a sim pt/solo skill?
Overall, very happy with this product and the amazing customer support.
Slow
Can’t open app
Response from developer
First, the additional issue you are likely referring to was resolved in version 3.1.7. Please update immediately if you are still experiencing it. We apologize for the brief inconvenience. Please understand, and I cannot stress this enough, App Reviews are not a forum for technical support. Apple delays publication of all reviews and replies by at least 24 hours, as they pass through a content review process. It is much faster and more reliable for you to communicate with us directly. We are available through multiple channels including via email at requests@emce.help. No apps are perfect all the time. This particular issue only affected those still running iOS 16. Upgrading to iOS 17 was one workaround. When there are occasional unplanned issues with our native apps, we provide a web app at https://emce.app, which works in mobile browsers and is practically identical to our native apps. We also offer a native macOS app. So unless you’ve reached out for support and haven’t received any at all, there’s no reason to take us to task via social media, nor are we a valid excuse for not being able to participate in class.
App won’t even open
Response from developer
Hi there! 👋 The issue you experienced with version 3.1.5 of the app was fixed today (10/6/2023) in version 3.1.6. Please ensure that you have refreshed the App Store and update to the latest version. If this works for you, we would appreciate your consideration for a more appropriate rating. One star is for apps that provide folks with zero help and support. That’s not EMCE. We’re here to help via multiple channels. Next time you have an issue, we humbly invite you to e-mail us at requests@emce.help before 😡@☁️. Thanks! 🙏
Horrible
Response from developer
Hi Aaron, I’m sorry to hear that you haven’t had a good experience with EMCE. We care very deeply about our product—much more than you might expect, and we would be happy to help you with whatever issue you might be having. However, the app review system is not the appropriate forum to ask for help—and the reason we’re just responding now. You may reach us through multiple channels including email at requests@emce.help, where we generally respond within 24 hours. Best, -Ben
