App hasn’t worked in days
Annoying
Outdated App
Please, please, please hear the feedback and update the usability of this banking app!! It is tedious and out of date, having to entire my email every single login is ridiculous. Clearly no one is reading the reviews from users as it seems EVERYONE has the same complaints.
Terrible user experience
This app needs work. Never remembers my email or password, nor lets me use Face ID to log in despite it prompting me to ‘set it up’ every time I login. Tedious and not user friendly.
App is glitchy
The app is always glitching. I forever have to enter all credentials to log back in, and half the time it tells me my password is wrong - when I know that the password is right.
Three Years Later
Need a remember the password and username option not very user friendly
Terrible App
Haven’t been able to log in ages!!! I do not have any connection issues .. in this day and age this app is completely outdated!
Would give zero stars if I could
Would give zero stars if I could
Awful
App continues to star that it can’t find my card despite the balances being visible. Cant add card to apple wallet because the app can’t is play the card. Problem shooting steps take you in loop that leads nowhere. No option to contact anyone for assistance.
Hopeless App
Won’t load, even after reinstalling and removing web history and emptying cache.
Completely unreliable
Make sure you always have another card or cash with you because this service is completely unreliable. Card will randomly stop working and vanish from the app at the most inconvenient times possible. Shouldn’t be allowed to operate
Tolerable
Does what it needs to do
I was having difficulty with the app for a while as it made me log back in with 2FA every single time, but all of a sudden, it lets me log in with Face ID.
It shows the remaining balance on the care and the transaction history, which is all I really need it to do.
I was having difficulty with the app for a while as it made me log back in with 2FA every single time, but all of a sudden, it lets me log in with Face ID.
It shows the remaining balance on the care and the transaction history, which is all I really need it to do.
Poorly designed app
This should be a very simple app used to check balance. But it frequently asks me to enter log-in details even if I only logged in half an hour ago! Most of the time it doesn’t support face recognition. This makes logging in an absolute pain! Out of the many many apps I use, this one is so unhelpful and poorly designed!
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Balance is not updated
I can’t log in with Face ID, and it’s not showing my updated balance. When I try to check transactions, it says “error not authorised” and “no transaction available.” When I click on settings, I get this message:
“The operation couldn’t be completed. (EMLBenefit-S.HTTPErrorCode error 4.)”
“The operation couldn’t be completed. (EMLBenefit-S.HTTPErrorCode error 4.)”
So useless and responsive
Like many others, if I could leave a zero star review I would. The app is more or less useless. There is never a realisable way to check your balance.
Why do you have to put in your entire email ?
Why can’t it remember your password?
Why can’t it use Face ID?
Demands 2 factor ID and then crashes so you have to start again.
I have received a new plastic card, but the “activate plastic” function is unresponsive.
Why can’t this piece of junk app be updated?
Complete rubbish on every level.
Why do you have to put in your entire email ?
Why can’t it remember your password?
Why can’t it use Face ID?
Demands 2 factor ID and then crashes so you have to start again.
I have received a new plastic card, but the “activate plastic” function is unresponsive.
Why can’t this piece of junk app be updated?
Complete rubbish on every level.
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Rubbish
This app is badly designed, not supported by the ‘developers’ and is absolutely rubbish. That a major NSW government agency uses it is an embarrassment
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Terrible
I don’t usually write reviews, but this is just beyond infuriating. The app doesn’t work half the time and it is difficult to speak with anyone who can help. Customer service is terrible, and the app itself is archaic.
Still not right
I was pleased with the bug fixes and not having to enter my details every time, but that pleasure is short lived. For the past fortnight, the app has failed to send me my two-factor authentication code. Presumably it has the phone number right, at least the first and last few, as I only see asterisks for the middle ones. And it has the email address right…. But here I sit, with the app timing out waiting for a code that just won’t come.
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Not a good app at all
Absolute rubbish. As of time of reviewing the app is not working. When it did, it was slow, clunky with apoor interface
Terrible terrible
If only negative stars were an option
Glitchy and unable to save login details.
This app is very glitchy. Unable to save login details in iOS so have to go searching manually for the password every time I want to check my balance. It does the bare minimum, and not very well.
Finally
Finally the app has face recognition! This is a massive improvement and makes checking your balance so much easier.