Wish I could use it, but I keep getting blocked on signup. Very frustrating.
After attempting to register a new account via the app, I have been prevented from doing so by Mailfence. They list 4 potential reasons but don’t specify which one precisely caused the block. I see that other reviewers have encountered this same error, so I can only assume that Mailfence doesn’t care or is incapable of relaxing their criteria for signup. I’m sorry, but I won’t disable my VPN to sign up for a privacy-minded email service. That’s counter to the entire privacy ethos. I also won’t use a big tech personal email address as my recovery email. Again, it’s antithetical to the entire privacy ethos. I’m not in the wrong here; Mailfence is. And they need to fix it if they ever hope to win over converts from Proton and Tuta.
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Long-time customer, disappointed with the support, will not recommend anymore
I’ve been using Mailfence since 2020 and became a paying customer over a year ago. I had generally been very happy with the service and had a good experience for many years, but well, not anymore👎
One day, my account was blocked. I contacted support by email to understand the situation and see whether anything could be done, I didn’t send multiple follow-ups or keep chasing them so I trusted that my request would be reviewed and waited patiently. As of writing this, I still haven’t received a response.
I do get that account restrictions can happen and that there may be valid reasons for blocking an account. What I find really disappointing is the lack of communication, especially after being a customer for more than six years.
Their stated typical support response time for paid customer is from a few minutes to up to three days, so I expected at least some kind of response or explanation. Unfortunately, none. And I’m still waiting.
After so many years as a customer, this was honestly a deal breaker for me. I’d been happy with Mailfence for years, but the way this situation was handled and the complete lack of response from support left made me realize I can no longer trust the service.
At this point, I’ll be looking at other options and recommending Proton Mail or Tuta to my friends and clients instead.
I genuinely liked Mailfence and had no plans to leave, but after six years as a customer, this is not how I expected to be treated. I can’t recommend the service anymore👋
One day, my account was blocked. I contacted support by email to understand the situation and see whether anything could be done, I didn’t send multiple follow-ups or keep chasing them so I trusted that my request would be reviewed and waited patiently. As of writing this, I still haven’t received a response.
I do get that account restrictions can happen and that there may be valid reasons for blocking an account. What I find really disappointing is the lack of communication, especially after being a customer for more than six years.
Their stated typical support response time for paid customer is from a few minutes to up to three days, so I expected at least some kind of response or explanation. Unfortunately, none. And I’m still waiting.
After so many years as a customer, this was honestly a deal breaker for me. I’d been happy with Mailfence for years, but the way this situation was handled and the complete lack of response from support left made me realize I can no longer trust the service.
At this point, I’ll be looking at other options and recommending Proton Mail or Tuta to my friends and clients instead.
I genuinely liked Mailfence and had no plans to leave, but after six years as a customer, this is not how I expected to be treated. I can’t recommend the service anymore👋
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OK, but not perfect
The user interface is nice, and the spec is good. However it’s prone to logouts and disconnects.
Also spam is an issue. Support is patchy.
Potential if these issues can be fixed.
Also spam is an issue. Support is patchy.
Potential if these issues can be fixed.
Basic email - one minor annoyance
It’s a basic email client. It does the job and doesn’t get in your way. Supports encryption if you have anyone to correspond with using encryption.
However, when composing reply emails the app always scrolls your text up so you can only see the current line you’re typing. This cannot be fixed with settings. It happens on every reply or forwarded email, and scrolling back manually only temporarily lets you read your previous lines typed until you start typing again.
However, when composing reply emails the app always scrolls your text up so you can only see the current line you’re typing. This cannot be fixed with settings. It happens on every reply or forwarded email, and scrolling back manually only temporarily lets you read your previous lines typed until you start typing again.
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Something has changed
No longer receiving email I previously received on a regular basis. And heaven help me if any site wants to send me an email confirmation link.
