Garbage Software
Horrible is simply not the right word. An hour on the phone with outsourced “tech” support and the solution is to uninstall and reinstall…wait an hour…and try it again. It endless conflicts with Apple products…WHY?
This App Needs Work!
App is required for VPN access while traveling, yet won’t work most of the time. Have had to uninstall App, cycle power, reinstall App and the “magically” it works.
If it’s a new All release, why can’t we simply update the App (like almost every other App) and have it work?
Call center needs help as well. First tech had limited idea what the issue was and made recommendations which made no sense. Second call and second tech suggested the uninstall/reinstall trick. He likewise had no idea what the first tech was talking about.
Please make this easier and more user friendly. Our clients deserve better.
If it’s a new All release, why can’t we simply update the App (like almost every other App) and have it work?
Call center needs help as well. First tech had limited idea what the issue was and made recommendations which made no sense. Second call and second tech suggested the uninstall/reinstall trick. He likewise had no idea what the first tech was talking about.
Please make this easier and more user friendly. Our clients deserve better.
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Forced use this junk
If you have to use this software just know it's not user friendly, their customer support is ridged and refuses to fix problems we have been having for 3 plus years now. If you are planning on using this on an iPad or iPhone expect it to not work.
As of 01/4/2024 the app still does not function.
As of 01/4/2024 the app still does not function.
Forced use this junk
If you have to use this software just know it's not user friendly, their customer support is ridged and refuses to fix problems we have been having for 3 plus years now. If you are planning on using this on an iPad or iPhone expect it to not work.
Forced use this junk
If you have to use this software just know it's not user friendly, their customer support is ridged and refuses to fix problems we have been having for 3 plus years now. If you are planning on using this on an iPad or iPhone expect it to not work when you need it the most. It "works" with chrome once in a blue moon. After about 20 minutes of work around after they miss your scheduled appointment for a call. All around bad app that might as well drop apple devices coverages
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