Hot garbage
All of these years later and the AppleTV app still studders and buffers, despite having EPB 1gig service with a premium router. Do better, EPB. Your internet may be awesome, but your TV app sucks.
Worse service, higher price
I’ve been an EPB customer for over a decade, both internet and TV. A couple of years ago as my DVR cable box died I was forced to switch to EPBFiTV. Do not be fooled. It’s awful. The guide constantly stalls or shows “to be determined” messages, you can’t always pause live TV and come back to watch later, even when you record a program and extend it sometimes you lose the programming, I could go on and on….i had zero, zero issues with EPB cable/DVR….the FiTV is a complete disaster, and frankly a scam/waste of money. I’ve been told by a customer service representative that it’s intentional…they want to get away from “television” and force us to the streaming services exclusively. EPB used to be the hometown service that was better. Now it’s just like Mayor Kelly…sweet talk and horrible results.
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Poor
The app works….occasionally. Sad they can’t get this right.
Mr Rogers
I have the internet and the tv service!
Iphone and Ipad via app works great
How do I put the app/icon on my desk top on my computer…
Iphone and Ipad via app works great
How do I put the app/icon on my desk top on my computer…
Lack of Support of Universal Remotes
Please add support for universal remotes with exiting the app and traversing playback. We have several Samsung Frame TVs and it’s beyond annoying that we can’t exit the app without finding our Apple TV remote.
It’s the worst.
Zero stars.
As a software designer
There is nothing special about this app. Content as available on a number of other platforms. Most of which offer superior performance and user experience.
Now, I come here for a major complaint/feature request: PLEASE enable Picture in Picture for iPad and iOS. This is a make of break feature for many users.
Now, I come here for a major complaint/feature request: PLEASE enable Picture in Picture for iPad and iOS. This is a make of break feature for many users.
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Finicky
I’ve been using this on Apple TV. The app itself takes a long time to load. When it does finally load the guide, it’s been at least two minutes. If you start watching a recording before everything has loaded, it immediately switches to live tv once everything has loaded. Swiping left and right to change channels doesn’t always register and when it does respond you’ve gone three channels too far. HD recordings are shown in, let’s be honest, not SD but certainly not HD either. It’s grainy. It’s so frustrating, especially for the amount of money I’m paying for this service. Please, EPB, fix the system before you lose customers.
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Great Cable Service - Horrible App
We dropped our boxes for this app about two years ago. It has been ceaseless aggravation and mind-boggling issues ever since. From the horrendous stability issues to recordings just disappearing or just not recording, I can’t decide on which bug is worse. The sound goes off sync randomly, the recorded program locks up and forces you to force quit the app before it will work again, there are way too many issues to list. EPB is a great cable provider with fantastic customer service, but this app is so insanely frustrating. I want it to work correctly so badly; I just don’t have much faith anymore.
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Not really “live” tv
We’ve had this service for a couple of years now and it’s so laggy and slow. Also if you like sports you are minutes behind live tv. People will text me about plays and scores and games and I’m so behind I don’t even know what they are talking about. EPB internet is great but their FI tv is horrible.
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Can’t disable “are you still watching” pop-up
Terrible app for watching TV. Every couple of hours the screen freezes and asks “are you still watching.” I called EPB and this cannot be disabled.
Needs improvement
Color and sharpness on live, local channels are very low quality. I expected a lot better.
Constantly having to login
Randomly the app will require me to login while watching programs, which may be any where between a month to a day between these random times.
Great on SmartTV; Just OK for phones/tablets
I agree with the other suggestions about the app needing a better program guide and search option. But my biggest want is a PIP option, particularly for tablet viewing. This is the only streaming app (of five I use regularly) that has only a full screen option.
Light bill and phone bill.
Where do you pay your bill at on here.
Searching is impossible
If I want to know when an upcoming program of a particular genre is coming on, its almost impossible to retrieve that information. Search results seem to be returned in no particular order and you have to click through too many screens to find out air-times. The app is generally difficult to navigate and counter-intuitive
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Flickers
I love the EPBFi on my television, but the EPBFi on my Samsung tablet flickers. It usually only does it when I am watching a show I DVR’d but today I was watching the golf channel and it was flickering. I give it 5 stars on my TV but 2 on my tablet
Almost Perfect
Excellent service and usability. Plenty of streams available for my house with many TVs. Little to no buffering experienced on both WiFi and cat5 connection. My only suggestion is to allow us to stream Live TV anywhere, i.e., outside of our own network.
Dec 2020 update needs to be fixed
The only way to avoid scrolling through 300 channels was to use the “Recently Viewed” section. It held up to 15 recently viewed channels and shows that you paused or replayed. If you then played or fast forwarded to the end of the program, that show would be removed from the “Recently Viewed” section. Since the Dec 2020 update, that section fills up with shows you might have watched for 5 minutes, 15 minute or 15 seconds (it seems random). Now, out of the 15 holding places, 9 are shows I don’t ever want to watch again and 6 are channels. You can’t get rid of these place holders the old way and when you try by watching or fast forwarding to the end, it no longer causes them to disappear. So now instead of 15 channels to choose from I usually have 5 or 6. I would not recommend you choose this streaming service over their regular service unless given no choice. Awful update!
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AppleTV upgrade is the worst
I love EPBfi, however since the upgrade a couple of months ago it is horrible. It is constantly spinning, skipping, and forget about going from one tv to another and being at the same place in the show or even on the same episode. There are times I wished I had not given up my box: FiTV AppleTV has the potential to be great.
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