EPB Fi TV appears to be a legitimate app. The AppsHunter Legitimacy Score for EPB Fi TV is 90 out of 100 points across 7 verification signals from App Store and developer data.

EPB Fi TV Reviews: Is It Legit?

Name: EPB Fi TV
Rating: 2.62712 (59 reviews)

EPB Fi TV

Electric Power Board

🌟 Lifestyle

🎬 Entertainment

Customer Experience

Positive experience20.0% of reviews

Neutral20.0% of reviews

Negative experience60.0% of reviews

~ Based on 40 written reviews from the US App Store.

Is EPB Fi TV Safe?

EPB Fi TV has mixed safety signals based on user ratings. AppsHunter Safety Score for EPB Fi TV is 57/100.

This assessment is based on 59 user ratings, with an App Store average of 2.6/5.

Safety Analysis

30.5% of ratings point to a safe experience

15.3% of ratings suggest some concerns

54.2% of ratings point to a risky experience

~ Based on 59 App Store ratings for EPB Fi TV.

Is EPB Fi TV Legit?

EPB Fi TV appears to be a legitimate app. AppsHunter Legitimacy Score for EPB Fi TV is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Hot garbage

All of these years later and the AppleTV app still studders and buffers, despite having EPB 1gig service with a premium router. Do better, EPB. Your internet may be awesome, but your TV app sucks.

PCP0’d Customer

6 months ago

Worse service, higher price

I’ve been an EPB customer for over a decade, both internet and TV. A couple of years ago as my DVR cable box died I was forced to switch to EPBFiTV. Do not be fooled. It’s awful. The guide constantly stalls or shows “to be determined” messages, you can’t always pause live TV and come back to watch later, even when you record a program and extend it sometimes you lose the programming, I could go on and on….i had zero, zero issues with EPB cable/DVR….the FiTV is a complete disaster, and frankly a scam/waste of money. I’ve been told by a customer service representative that it’s intentional…they want to get away from “television” and force us to the streaming services exclusively. EPB used to be the hometown service that was better. Now it’s just like Mayor Kelly…sweet talk and horrible results.

SSleeper53

9 months ago

Poor

The app works….occasionally. Sad they can’t get this right.

&&@?!!!@

a year ago

Mr Rogers

I have the internet and the tv service!
Iphone and Ipad via app works great
How do I put the app/icon on my desk top on my computer…

2P2 older people

2 years ago

Lack of Support of Universal Remotes

Please add support for universal remotes with exiting the app and traversing playback. We have several Samsung Frame TVs and it’s beyond annoying that we can’t exit the app without finding our Apple TV remote.

CChattaMatt

3 years ago

It’s the worst.

Zero stars.

Eekigou

3 years ago

As a software designer

There is nothing special about this app. Content as available on a number of other platforms. Most of which offer superior performance and user experience.

Now, I come here for a major complaint/feature request: PLEASE enable Picture in Picture for iPad and iOS. This is a make of break feature for many users.

GGATAnation5

4 years ago

Response from developer

Thanks for being an EPB customer and for sharing this with us. We understand picture-in-picture is a feature several customers would appreciate. We've passed this along to our development team for possible future development. We appreciate you for being an EPB customer.

Finicky

I’ve been using this on Apple TV. The app itself takes a long time to load. When it does finally load the guide, it’s been at least two minutes. If you start watching a recording before everything has loaded, it immediately switches to live tv once everything has loaded. Swiping left and right to change channels doesn’t always register and when it does respond you’ve gone three channels too far. HD recordings are shown in, let’s be honest, not SD but certainly not HD either. It’s grainy. It’s so frustrating, especially for the amount of money I’m paying for this service. Please, EPB, fix the system before you lose customers.

Ccobalt60king

4 years ago

Response from developer

Thank you for choosing EPB and for sharing your experience. We regret you're having this experience. Our EPB Tech Pros are ready to help. Please call or text us 24/7/365 at 423-648-1372 or visit epb.com to chat online. We appreciate you being an EPB Fi TV customer and want to have the opportunity to resolve this issue for you.

Great Cable Service - Horrible App

We dropped our boxes for this app about two years ago. It has been ceaseless aggravation and mind-boggling issues ever since. From the horrendous stability issues to recordings just disappearing or just not recording, I can’t decide on which bug is worse. The sound goes off sync randomly, the recorded program locks up and forces you to force quit the app before it will work again, there are way too many issues to list. EPB is a great cable provider with fantastic customer service, but this app is so insanely frustrating. I want it to work correctly so badly; I just don’t have much faith anymore.

CCyco19732019

4 years ago

Response from developer

We’re sorry to hear you’re experiencing difficulty with the app and would like the opportunity to resolve the issues you mentioned. Our EPB customer service and tech support teams are standing by 24/7/365 to help you. Please call or text us any time at 423-648-1372 or visit epb.com to live chat with one of our local EPB Tech Pros.

Not really “live” tv

We’ve had this service for a couple of years now and it’s so laggy and slow. Also if you like sports you are minutes behind live tv. People will text me about plays and scores and games and I’m so behind I don’t even know what they are talking about. EPB internet is great but their FI tv is horrible.

Ttennessee_bob

4 years ago

Response from developer

Thank you for sharing your experience with us. We’re glad to hear you enjoy EPB internet services and would like the opportunity to resolve your concerns about Fi TV. There could be multiple technical issues that tech support can help identify and remedy. EPB customer service is available 24/7/365 via phone, email and chat. Please call us at 423-648-1372 or visit epb.com to send an email or begin a chat at epb.com. We look forward to assisting you.

Can’t disable “are you still watching” pop-up

Terrible app for watching TV. Every couple of hours the screen freezes and asks “are you still watching.” I called EPB and this cannot be disabled.

EMEd Midnight

4 years ago

Needs improvement

Color and sharpness on live, local channels are very low quality. I expected a lot better.

KKsjnest2126

5 years ago

Constantly having to login

Randomly the app will require me to login while watching programs, which may be any where between a month to a day between these random times.

EEelem

5 years ago

Response from developer

We regret you're having this issue. We'd be glad to help you resolve it. Our customer service and tech support teams are available 24/7/365 to help you. Just give them a call at 423-648-1372 or you can live chat with them at epb.com. We appreciate you being an EPB Fi TV customer. Thanks for reaching out to share your feedback.

Great on SmartTV; Just OK for phones/tablets

I agree with the other suggestions about the app needing a better program guide and search option. But my biggest want is a PIP option, particularly for tablet viewing. This is the only streaming app (of five I use regularly) that has only a full screen option.

Sskein76

5 years ago

Response from developer

Thank for you for this suggestion. We will share it with our developers. We are always working to improve our products to give our customers the best experience. Your feedback is what makes that possible. We appreciate you taking the time to reach out.

Light bill and phone bill.

Where do you pay your bill at on here.

AMAlo mom

5 years ago

Searching is impossible

If I want to know when an upcoming program of a particular genre is coming on, its almost impossible to retrieve that information. Search results seem to be returned in no particular order and you have to click through too many screens to find out air-times. The app is generally difficult to navigate and counter-intuitive

Iivoryfair

5 years ago

Response from developer

Thank you for your feedback. We've shared this information with our developers. We are always looking for ways we can improve our interface. Please feel free to reach out to EPB customer service and tech support anytime. They're available 24/7/365. You can live chat with them at EPB.com or call them at 423-648-1372.

Flickers

I love the EPBFi on my television, but the EPBFi on my Samsung tablet flickers. It usually only does it when I am watching a show I DVR’d but today I was watching the golf channel and it was flickering. I give it 5 stars on my TV but 2 on my tablet

Eellenfulle

6 years ago

Almost Perfect

Excellent service and usability. Plenty of streams available for my house with many TVs. Little to no buffering experienced on both WiFi and cat5 connection. My only suggestion is to allow us to stream Live TV anywhere, i.e., outside of our own network.

Rraven_osx

6 years ago

Dec 2020 update needs to be fixed

The only way to avoid scrolling through 300 channels was to use the “Recently Viewed” section. It held up to 15 recently viewed channels and shows that you paused or replayed. If you then played or fast forwarded to the end of the program, that show would be removed from the “Recently Viewed” section. Since the Dec 2020 update, that section fills up with shows you might have watched for 5 minutes, 15 minute or 15 seconds (it seems random). Now, out of the 15 holding places, 9 are shows I don’t ever want to watch again and 6 are channels. You can’t get rid of these place holders the old way and when you try by watching or fast forwarding to the end, it no longer causes them to disappear. So now instead of 15 channels to choose from I usually have 5 or 6. I would not recommend you choose this streaming service over their regular service unless given no choice. Awful update!

Ssfjeld

6 years ago

Response from developer

Thanks for reporting the issue you’re experiencing with the Fi TV app and for your feedback. We’re aware of the bug with the most current version on the Apple TV platform and are working on a fix for the next update. Thanks for your patience as we work to continually improve our products and services. Feel free to contact EPB customer service and tech support anytime. They’re available 24/7 by live chat at EPB.com or by phone at 423-648-1372.

AppleTV upgrade is the worst

I love EPBfi, however since the upgrade a couple of months ago it is horrible. It is constantly spinning, skipping, and forget about going from one tv to another and being at the same place in the show or even on the same episode. There are times I wished I had not given up my box: FiTV AppleTV has the potential to be great.

NNeesiebug

6 years ago

Response from developer

Thank you for reaching out. We regret you’re having issues. Your service is not performing as it should. We’d love to have the opportunity for our tech support reps to assist you. You can live chat with them at epb.com or give them a call at 423-648-1372. Our customer service reps are available 24/7/365 to help you. Thanks for being an EPB Fiber Optics customer.