Epic Canto User Reviews

Customer Experience

Positive experience8.9% of reviews
Neutral16.5% of reviews
Negative experience74.7% of reviews

~ Based on 79 written reviews from the US App Store.

Is Epic Canto Safe?

Epic Canto does not appear safe based on available data. AppsHunter Safety Score for Epic Canto is 43/100.

This assessment is based on 121 user ratings, with an App Store average of 1.9/5.

Safety Analysis

12.4% of ratings point to a safe experience
11.6% of ratings suggest some concerns
76.0% of ratings point to a risky experience

~ Based on 121 App Store ratings for Epic Canto.

Is Epic Canto Legit?

Epic Canto appears to be a legitimate app. AppsHunter Legitimacy Score for Epic Canto is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Needs a Black Theme

Needs a Black/dark Theme or a dark background , it drains the iPad battery super fast

Theme: Dark mode for the user interface

Hi, I know it takes a lot to update an app, and I do appreciate Canto and haiku from epic. There’s one request. Hopefully this can reach you guys that’s very important to all clinicians and providers. And that is the ability to have a dark mode theme or the theme that’s on the laptops and desktops called carbon. That will turn the screen to a dark mode theme which makes it easier on your eyes of providers who are constantly use Canto in haiku. Please bring this feature to the app.
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Limited in every way

First, on the haiku app for my phone I can open imaging modalities. However on canto, I can open and review a simple X-ray. The orders tab is atrocious, and you can even review ecgs. Like all the keys basic features I need to do my job is missing.

Extremely disappointing; please enhance with truly practical features for mobile end users.

Extremely disappointing app.

Unbelievable that it does not offer features to filter or organize the display of data of the various tabs with features, such as the chronological order, status, priority, result, date, in the different tabs, such as
Patient call, staff message, results, all reminders, patient advice request.


It misses so much functionality of the desktop. Years later and really no significant enhancements or updates that really facilitate user workflow or try to mimic or capture the desktop experience.

There’s the potential to make this so much better, but it appears there’s no effort to do so.
Do they even vet the users to see what features end users desire?
With the predominantly low ratings from user feedback, it’s a shame that they don’t use the feedback to really incorporate the sensible features end users need and request.
When you dictate something and it still says violation of Siri, on certain windows yet not others
It is really puzzling. please make the necessary changes/updates so that users don’t have to rely upon the desktop only for practical ways to review, respond, and organize results, messages, phone calls.


Also, wouldn’t it be a wonderful app if you could edit your outpatient notes on the iPad, enhancing the Mobile use experience tremendously.
Unfortunately, users are limited to the desktop.
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Response from developer

Thank you for the feedback. Can you let us know which organization you work with? We can help pull your technical team to help us understand what might be going on. Please let us know via email at Haikuhelp@epic.com.

Dark mode

I have been using Cantu for almost 7 years, and what I can tell you is, it’s not bad for a Quick glands and to know what you have going on with your patience.

The one thing that is missing it’s a dark mode. Or a dark theme, which is enabled on the desktops. You have themes in the settings for the iPad, which are aqua green and the standard blue. But a night theme or dark carbon theme is definitely needed for people who use it all the time and have eyes strained because of the back light. Please bring dark mode to Cantu and also haiku.
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A Self imposed limitation

I can’t access the private medical records of any of my enemies with this.

Ambient listening?

Why would you have ambient listening feature that disables all other functions of the app? I was looking forward to turning on the ambient listening function then going through the chart with my patient. But alas, once the ambient listening function button is pushed, that’s the only thing you can do with the app. What’s the point?
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Missing simple features

Well, this Epic Super User is very disappointed in this product. In contrast I love the desktop app. This falls extremely short and almost appears to have been abandoned by Epic. I really wanted to use this for reviewing patient labs and refilling medications after work without having to open an entire laptop. As I go through labs and refills, I am missing all the normal quick actions, and vital info that help me make decisions and communicate to the patient. I cannot see a simple icon showing if they have an active MyChart account, when I last filled the med, or even when their next visit is with me. This effectively makes it worthless to me, and saves me no time. I find myself leaving most of the results and requests for when I get back to a functional view within the desktop application. I don’t see why this couldn’t be the exact same as the desktop application.
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Crashes immediately with my set up

New version crashes and closes every time I respond to a message.

LOVE Jot feature with Apple Pencil

I use the jot feature every day in the hospital while rounding. I use it with the Apple Pencil, and it is amazing that it shows up live on Epic desktop. Please allow palm rejection and better writing tools. Otherwise, excellent app.

Why we cannot write note here

There is no way to type in notes here, just why? It’s already much harder to use than the desktop app

Somewhat useful

Can I edit my assessment and plan in the problem list???

Embarrassing

The engineers in Madison should be ashamed of themselves for producing an entirely useless app given the share of the market that epic has. Judy, you are a billionaire and very impressive, and epic has been great for healthcare around the world. Now please produce a useful iPad app. Thank you

Limited

Has a lot of potential, very limited in scope. Even something as simple as being able to color code the patients on the main screen, that I could do myself, To show if patient was already seen, if something needs to be followed up on, etc..

So much potential.

It’s 2024. We should be able to use an app when using Epic (an app that actually is useful).

I really wish the Epic people listened to feedback and would work on this.

Lost features in last update?

Noticed that some activity slot options have lost the ability to modify anything within them. In particular, the “Status Board” activity defaults to the one set at the desktop - and ONLY the one at the desktop. Previously, you were able to switch Status Boards.

Great app on rounds/clinic

I use this app on a daily basis, for 10 hours a day as a physician. I especially LOVE the Jot feature with my Apple Pencil and iPad mini. Please refine the Jot feature more to allow selection of different eraser sizes. Otherwise, fantastic app!

Terrible

Still waiting for an update to make this app functional. Another Epic failure.

Now, even more useless

Somehow the developers managed to take an app with limited utility and make it even worse. I used to be able to view imaging results and to sort encounters and imaging studies through a homunculus-type interface. Neither of those things exist now.

I’d hoped that they’d improve upon that and to also allow seamless transitions back and forth between desktop and tablet. However, it still will not allow the user to edit a note that was opened by a desktop.
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Constantly nags for alerts

This app works ok for what it is supposed to do. Has some frustrating limitations but overall does help with mobile access to the EHR. It does however nag you to turn on alerts and it does this 100% of the time you log into the app…EVERY.SINGLE.TIME.
I do not want my iPad to ding with alerts—I don’t want them and won’t turn them on. Please turn off this thoughtless nag; its infuriating.
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