Can not order
Ordering does not work anymore
Mr
Thank you thank you. These guys and gals are awesome and always make great coffee.
Tiger Walk!
Best Breve Cortado! Love this coffee shop. ❤️☕️
Favorite coffee shop!
Best coffee, nicest staff, beautiful location. And dog treats!
App is not good
I love the company and their products but the app is trash. It glitches out frequently when I try to put something in my cart and then the app just crashes. It’s helpful when it works because orders tend to take 20 mins to be ready. If it doesn’t work, I don’t have time to go in person and wait, so they are losing some money by not fixing the app. Not sure it’s worth downloading the app tbh.
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Easy
All I could ask for.
App is always broken now
Doesn’t show any cafes near me for online order despite having my order history. Just updated to the latest version and makes no difference. Love their coffee but this app has so many issues so I’m inclined to go somewhere else where I can reliably order ahead
Lovely experience
I always have the best experience at equator. Everyone is so nice and friendly! I go to my neighborhood location several times a week. My dog loves going too because of the bones!
No search
There’s no search so I can’t find the coffee I want to order… lost a customer
Lots of errors and slow
App is very slow. Lots of errors while trying to order a single coffee. It defaulted to a location 2 miles away rather than the one 0 miles away. Couldn’t manage to place an order for over ten minutes due to all the slowness and errors.
What happened to the app?
Used to love the app and order coffee weekly, but the app broke a few months ago and has not been fixed. Get error messages when I try to select anything!
App is terrible coffee used to be really good but went downhill
Title says it all
Love the coffee. App doesn't work
App hasn't worked for several weeks
Always good
Best dirty chai latte.
Credit Card Issues.
Always issues with my credit card/payment.
Hire a programmer
Coffee is great. App needs work. Lots of freezes and failures.
App doesn't work 80% of the time
I've tried ordering through the app, but it usually doesn't work. It also doesn't always add my points from the receipt. If I want to order ahead, I'm forced to order from DoorDash, and I don't get points for the receipt.
Equator app
Very user friendly
What kind of UX/UI is this
This coffee is located in the “tech hub” of America, and the app feels like it was made in 2003. It takes years to order on here, it’s super glitchy, isn’t the whole point of this app to save time by not waiting in line and pick up and go ?
Once you finally pick a drink I feel like I’m filling out a dmv form for my coffee. But hey maybe the tech hub here isn’t that great.
Once you finally pick a drink I feel like I’m filling out a dmv form for my coffee. But hey maybe the tech hub here isn’t that great.
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Account setup and accessing the app
I’d give the coffee and staff four or five stars, but this app, negative stars. I have an account. I downloaded the app. It does not let me select anything to log in just starts walking me through the signup process and then says uh oh that phone number (or email or credit card - depends on how far it gets) is already associated with an account and then zero options to login or forgot password. It’s literally just an endless loop of account setup screens. I’ve uninstalled and reinstalled. If I try using the website on my phone, it loops me over to the app and account setup… even if I’ve logged in on the mobile website. My local location is very busy, I can’t afford to take 30 to 40 minute breaks to order in line and wait for the drink every time (not exaggerating). So now I just walk across the street to a little kiosk coffee shop with great coffee and no lines and no wait. But I miss those croissants.
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