Trash
Equibase
White Screen
Doesn’t work anymore
Tried reinstalling but that doesn’t work either.
Response from developer
Please send an email to feedback@equibase.com and we can provide you with a fix for this issue.
Rolled back update
Speed figures
What I mean by that is when I’m on the mobile app, sometimes the conditions of the race are so long that it continues with “…” and the speed figure isn’t available to see. That’s on some races. On others, you can
Response from developer
Hellow, can you please provide a bit more detail on what you are seeing? Can you please provide a screenshot? If you send an email to feedback@equibase.com we can help you out.
Good app lots of bugs.
Buggy
That little handicapper is pretty accurate!
Looks like the full site
Access
Response from developer
Hello, are you still experiencing this issue with the app? If yes, please send an email to us at feedback@equibase.com and provide your phone type and iOS version. Thank you!
The worst…
Constantly refuses to load!
Response from developer
Can you please send an email to feedback@equibase.com so that we can further investigate this issue? Please let us know what type of phone you're using along with the current operating system. That should be all we need to troubleshoot.
Worst App Ever
Ok, so you want more detail? How about this? The first race at Horseshoe Indianapolis went off an hour ago and there is still no result posted on your app.
Response from developer
As we have requested previously, please email us at feedback@equibase.com so that we can better assist you. With emails, we can respond in nearly real time and review the app at the time you are experiencing delays. Our app uses the exact same infrastructure the powers equibase.com for entries and results. This means that the data should be made available to the app at the same time as our website. If there are delays that are only affecting the app, we would like to explore that in more detail. There is a signficant delay between when you submit your app review comments and when we receive the information; by the time we go to investigate all results are loaded successfully and we are not able to detect any delays within the app. So, we would ask you once again to please reach out via our customer service email address and we would be glad to assist.
JAMMED, BLANK, SCREEN ISSUES
Frozen!
Not much
Hate the new apps
App just stops working
Another case of App developers trying to. validate their jobs
The App developers should have allowed its users to chose the App format it users want to use. The users impressed with the new format could use it, while the users who want the old format could use it. When I requested the old format I was dismissed with ‘It no longer exists’.
I took a 5 Star app and now rate it 2 Stars
On the plus side, Equibase is still the go to app for racing info, albeit more complicated to navigate
Also on the plus side, the App developers warned its users not to download the new version, because they realized from the complaints it was no longer user friendly
On the Big Negative side, it’s faithful users of Years and Years, should have been given the choice as to which App version was on their phones
Response from developer
Unfortunately, leaving the app as-is or allowing continued access to the old application wasn't an option for us. There are standards that every iOS app needs to meet in order to remain in the iTunes store. Apple does this to ensure that all apps are kept up to date and will be fully functional when new phones and OS updates are released. The old Equibase app, formerly called the Today's Racing app, had several components that were no longer supported by Apple. To meet the current standards, significant changes needed to be made to the app's core infrastructure. Basically, we needed to do a complete app overhaul if we wanted the app to remain available to new users. If there are specific things you do not like about the new app, or navigation paths that you're frustrated with, please email us at feedback@equibase.com. We can look specifically at your issues and hopefully offer some tricks to improve your overall experience.
