Equibase User Reviews

Customer Experience

Positive experience45.6% of reviews
Neutral11.4% of reviews
Negative experience43.0% of reviews

~ Based on 79 written reviews from the US App Store.

What users say

Is Equibase Safe?

Equibase has mixed safety signals based on user ratings. AppsHunter Safety Score for Equibase is 66/100.

This assessment is based on 156 user ratings, with an App Store average of 3.3/5.

Safety Analysis

53.8% of ratings point to a safe experience
7.1% of ratings suggest some concerns
39.1% of ratings point to a risky experience

~ Based on 156 App Store ratings for Equibase.

Is Equibase Legit?

Equibase appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Equibase is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Trash

Horrendous for using the Virtual Stable mail feature through the app. They just copy & pasted the desktop url, but made sure to infest it with ad pop-ups to make to where it’s completely unusable

Equibase

I like this app but I don’t like it when post come up because I need to push the x button

White Screen

Mine is still showing a white screen, weeks after they say they fixed it. Tried reloading it. No success.

Doesn’t work anymore

It used to work great. Now it opens fine, but when I click entries or results or anything, the whole screen goes white and I have to reopen the app. But it does the same thing every time and I can never see anything.
Tried reinstalling but that doesn’t work either.

Response from developer

Please send an email to feedback@equibase.com and we can provide you with a fix for this issue.

Rolled back update

Ok, it’s been a month since the latest update was rolled back while someone investigates, still can’t use navigation arrows when looking at results, any update to the update?

Speed figures

Can’t even see half the Equibase speed figures.

What I mean by that is when I’m on the mobile app, sometimes the conditions of the race are so long that it continues with “…” and the speed figure isn’t available to see. That’s on some races. On others, you can

Response from developer

Hellow, can you please provide a bit more detail on what you are seeing? Can you please provide a screenshot? If you send an email to feedback@equibase.com we can help you out.

Good app lots of bugs.

While looking at results or entries you can’t hit the next button arrow and have it switch races. And a few other bugs that are annoying. Needs to be updated.

Buggy

Very buggy, loads wrong horses, cant skip to next race using arrow even after supposed fix.

That little handicapper is pretty accurate!

Naturally, it varies from track to track, but that Easy handicapper is one of the TOP THREE IN THE WORLD that I have found at no cost! And I have looked on six of the seven continents. (no tracks in Antartica, yet). You have the needed option to emphasize Trainer, jockey or pedigree in your handicapping. With maiden races give it a double dose of pedigree and trainer. That helps. With quarter horses, the jockey getting the horse rolling NOW is critical, so I add some jockey emphasis. Some tracks have stand out trainers, so you turn that option up when in that situation. A word of advice…this is a free app, so the fact it does well with winners is astounding! Double check third and fourth picks for your trifecta and supers. Hardly an issue at no cost.
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Looks like the full site

This works fine on my Ipad. Love the wealth of data from Equibase.

Access

Not able to access Equibase information on app, I just get blank page, need help please!

Response from developer

Hello, are you still experiencing this issue with the app? If yes, please send an email to us at feedback@equibase.com and provide your phone type and iOS version. Thank you!

The worst…

This app is constantly freezing. Gear(s) will spin endlessly. It’s been going on intermittently for months. Simply a horrible app with few other options.

Constantly refuses to load!

I’d love to rate this higher as the info it provides is just what I’m looking for but in the past month, despite updates and deleting and redownlods, it constantly refuses to load when I want to open it. Please, please, please fix it!

Response from developer

Can you please send an email to feedback@equibase.com so that we can further investigate this issue? Please let us know what type of phone you're using along with the current operating system. That should be all we need to troubleshoot.

Worst App Ever

If I could give this App 0 or negative stars I would. If it loads at all, it’s 5 races behind in results. Utter crap! Update: The app is only displaying two results at Churchill Downs and the seventh race is about to go off!! No stars for this crap app! DRF puts it to shame and every horse player should delete this piece of crap.

Ok, so you want more detail? How about this? The first race at Horseshoe Indianapolis went off an hour ago and there is still no result posted on your app.
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Response from developer

As we have requested previously, please email us at feedback@equibase.com so that we can better assist you. With emails, we can respond in nearly real time and review the app at the time you are experiencing delays. Our app uses the exact same infrastructure the powers equibase.com for entries and results. This means that the data should be made available to the app at the same time as our website. If there are delays that are only affecting the app, we would like to explore that in more detail. There is a signficant delay between when you submit your app review comments and when we receive the information; by the time we go to investigate all results are loaded successfully and we are not able to detect any delays within the app. So, we would ask you once again to please reach out via our customer service email address and we would be glad to assist.

JAMMED, BLANK, SCREEN ISSUES

RIGGED LIKE A PLANE CRASH

Frozen!

The data is great data but the Ap constantly crashes! They need to hire some Ap talent!

Not much

Can’t view older horses on here, was hoping to use it to watch older videos that won’t allow me to watch them on my phone via the website but the app is pretty useless for that

Hate the new apps

I used the old version for years and I think it was the best apps for handicap I am lost now with the upgrade you can add Bar graphs and line graphs and it will be perfect

App just stops working

And when this happens - it’s fixed by power off and power on. Terrible.

Another case of App developers trying to. validate their jobs

Equibase was the go to app for quick easy access to racing info. The developers took an easy. quick reference platform and made it complicated and difficult to maneuver through it for the quick info you want. It is another case of App developers trying to validate their jobs by ‘improving’ an App that did not need improving. An example is the Bet Calculator that does not readily respond to the incessant tapping you must do to enter horse numbers.
The App developers should have allowed its users to chose the App format it users want to use. The users impressed with the new format could use it, while the users who want the old format could use it. When I requested the old format I was dismissed with ‘It no longer exists’.
I took a 5 Star app and now rate it 2 Stars
On the plus side, Equibase is still the go to app for racing info, albeit more complicated to navigate
Also on the plus side, the App developers warned its users not to download the new version, because they realized from the complaints it was no longer user friendly
On the Big Negative side, it’s faithful users of Years and Years, should have been given the choice as to which App version was on their phones
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Response from developer

Unfortunately, leaving the app as-is or allowing continued access to the old application wasn't an option for us. There are standards that every iOS app needs to meet in order to remain in the iTunes store. Apple does this to ensure that all apps are kept up to date and will be fully functional when new phones and OS updates are released. The old Equibase app, formerly called the Today's Racing app, had several components that were no longer supported by Apple. To meet the current standards, significant changes needed to be made to the app's core infrastructure. Basically, we needed to do a complete app overhaul if we wanted the app to remain available to new users. If there are specific things you do not like about the new app, or navigation paths that you're frustrated with, please email us at feedback@equibase.com. We can look specifically at your issues and hopefully offer some tricks to improve your overall experience.