Great app!
Response from developer
Thank you for your excellent review and for being part of the Equilab community! We're delighted to hear that you enjoy using the app, and we hope you continue to do so. Wishing you many happy rides ahead!
Since update no more free tracking
Response from developer
Hi there! We're sorry to hear you've had this experience. We haven't removed any existing free tracking features recently. Offering some features only through Premium helps us continue developing and maintaining the app for all riders, but we're always working to keep the core experience valuable and accessible. We also don't delete users' horses. However, since April 2023, adding and tracking multiple in-app horses has been a Premium feature. If your Premium subscription ends, your horses remain in your account, but on the Free plan you'll only be able to track with one in-app horse. You can still be a co-rider for multiple horses. We'd like to look into why you weren't able to start tracking and help you get everything working again. Please reach out to us through the app (Profile → Settings → Contact Support) or email us at support@equilabapp.com, and we'll be happy to help.
Almost
Amazing app for horse girls
Subscription
Response from developer
Thanks for your feedback. We're sorry to hear about this experience. If you purchased a yearly subscription but the app still shows free-plan limitations, something is not syncing correctly, and our team would like to investigate it further. Please contact us through the app by going to Profile → Settings → Contact Support, or email us directly at support@equilabapp.com. We'll be happy to help restore your Premium access as quickly as possible.
