No contact
Tried to change my number with the app. No response despite multiple contact. Unhelpful
Bank
Every time I try and use it I have to do Lloyds check then it drops out on your rubbish app the system was way better not happy
New app is slow
Takes a long time to load, and then another long time to find the station. The old app was faster.
Esso App
App not recording my sales. Having to chase up customer service to get points added. This carries on will delete app and just use Shell as I have had no issues with their app
Problems
Tried using this App a few times now, gave up in frustration, very slow and then refused payment, it’s quicker to fuel up as normal and go into pay, there is nothing wrong with my Apple Pay, will give it one more try if it’s still the same I’ll be deleting.
Another failed attempt to use this App today, slow to load, bad layout of screen making it difficult to choose your pump, then payment not accepted using Apple Pay, whereas I don’t have any problems elsewhere using Apple Pay, customer service contacted with no reply, do yourselves a favour and avoid using this worthless App.
Another failed attempt to use this App today, slow to load, bad layout of screen making it difficult to choose your pump, then payment not accepted using Apple Pay, whereas I don’t have any problems elsewhere using Apple Pay, customer service contacted with no reply, do yourselves a favour and avoid using this worthless App.
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Esso account
I have used my Esso account twice now but the app is not showing any of the transactions
Reset Password Loop
I can’t login to the app as it sends email to reset password. The link won’t open the app so all I get is Oooops! Tried uninstalling and reinstalling but same issue. Waste of time
Rubbish
Try to link app with Nectar to enable ‘pay at pump’. This comes up with a warning that the app is insecure and a threat to security of my data - financial etc.
Completely Useless
The loyalty stamp never work. Scanned and no stamp collected. No extra rewards at all. Paying by app not working, not even once. Just delete the app and forget about it. Esso should fire the whole app department and save money.
Hit and miss
Apple Pay fails multiple times even though the money has been taken out (pending of course)
Hesitant to use the app if this is an ongoing issue
Hesitant to use the app if this is an ongoing issue
Doesn’t quite work as it should
The App is useful for avoiding the queue in my local ESSO but it is a bit bizarre the way it won’t fill up to the amount selected. I selected £40 and the pump stopped at £37.09. Next time I selected £30 but the pump stopped at £27.55. On neither occasion was it because the tank was full so why does this happen?
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Shocking
So after the update, it’s still not giving the points allocation to your nectar card, as I was advised 7 months it’s getting sorted. , yet no double points no additional points no prizes ? I spend £120 a day on diesel yet stilll 4th fill double (nothing ) 8th fill up (still nothing)
Not impressed
Giving the app another chance having used it a few years ago, but stopped when it ended up taking longer in Petrol station than paying in kiosk.
Thought it was time to give it another try. With this version it can’t add my credit card and PayPal now isn’t an option.
Thought it was time to give it another try. With this version it can’t add my credit card and PayPal now isn’t an option.
Trying to pay in the app is useless
The old version of the app worked fine. Now when you have to get authorisation from your banking app, this app opens up numerous other screens instead of staying on the same payment page which should allow you to click the “Payment has been verified” button once you have confirmed in your banking app. It fails every time.
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Didn’t work 3 times
Embarrassing when your app fails 3 times at the pump
Pay limit
What is the point of putting in a limit of £25 if the pump stops at £23.25 it’s not as if you can pay for it you already taken it out not happy sort it out this is the second it it’s happened
V poor app design
Unintuitive trying to add card details. Bizarre link pops up to down arcot.com.
Often does not work at service stations and just goes into a frozen mode.
Why oh why don’t web app developers try and use them to determine errors before roll out.
Just lazy.
Often does not work at service stations and just goes into a frozen mode.
Why oh why don’t web app developers try and use them to determine errors before roll out.
Just lazy.
Literally Pointless App
Constantly doesn’t work, customer service not interested in helping regardless how much information you provide time & time again, the updates have been a massive error and no sign of improvement months later…time to stop using esso fuel.
Completely broken
Asked me to reset my password, link goes to email, click on it but fails to open the Esso app and tells me I need to install it… and it says it’s an easy password reset !
Slow. Barely usable
Polished a turd with a new UI. Failed to address the speed of the app. When sat at a petrol station the last thing you want is to wait for the, its painful.