Interface
Just sometimes, even when you login from the app it shows the web view inside the app. A small bug needs to be fixed but not happening always.
UUmutYazlar
Very disappointing subscription and cancellation experience
I subscribed to EuroLeague TV specifically to watch the Final Four. I subsequently discovered that I had continued to be charged monthly throughout the summer, despite there being no EuroLeague basketball being played.
The biggest issue, however, is cancellation. I could not find any way to cancel or disable auto-renewal through the app. I then logged into my account through Safari and still could not find the cancellation option that EuroLeague Support insists exists in the “subscription section”.
I eventually had to contact customer support simply to stop future payments. When I requested a refund of the off-season charges and explained the difficulty I had cancelling, support repeatedly referred me to the auto-renewal clause in their T&Cs rather than addressing why the cancellation option was not accessible to me.
Auto-renewal itself is not my complaint. Making it extremely easy to subscribe and considerably harder to stop recurring payments is.
I enjoy EuroLeague basketball and would happily subscribe again when I want to watch it. Unfortunately, this subscription experience has seriously damaged my trust in the service. EuroLeague should provide a prominent, straightforward cancellation and auto-renewal control both in the app and online.
The biggest issue, however, is cancellation. I could not find any way to cancel or disable auto-renewal through the app. I then logged into my account through Safari and still could not find the cancellation option that EuroLeague Support insists exists in the “subscription section”.
I eventually had to contact customer support simply to stop future payments. When I requested a refund of the off-season charges and explained the difficulty I had cancelling, support repeatedly referred me to the auto-renewal clause in their T&Cs rather than addressing why the cancellation option was not accessible to me.
Auto-renewal itself is not my complaint. Making it extremely easy to subscribe and considerably harder to stop recurring payments is.
I enjoy EuroLeague basketball and would happily subscribe again when I want to watch it. Unfortunately, this subscription experience has seriously damaged my trust in the service. EuroLeague should provide a prominent, straightforward cancellation and auto-renewal control both in the app and online.
Show more
Kkolokogr
Downloads not working for lastest version
Hello, the new app version is 4 days old. Since then the download function is not working. Please solve it.
JHJuan Lopez Huerta
Real Basketball
Real Basketball
Nnenedbskt
Commentaires français
Il manque les commentateurs français
TThaLouII
