Evrotrust User Reviews

Customer Experience

Positive experience39.5% of reviews
Neutral5.3% of reviews
Negative experience55.3% of reviews

~ Based on 38 written reviews from the US App Store.

Is Evrotrust Safe?

Evrotrust appears safe based on user ratings. AppsHunter Safety Score for Evrotrust is 92/100.

This assessment is based on 295 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.2% of ratings point to a safe experience
1.0% of ratings suggest some concerns
6.8% of ratings point to a risky experience

~ Based on 295 App Store ratings for Evrotrust.

Is Evrotrust Legit?

Evrotrust appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Evrotrust is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Simple et efficace

Application au top ! Simple, rapide, efficace !

Response from developer

We are sorry to see your rating. Your feedback is important to us, and we would love the opportunity to improve your experience. If you'd like to share more or need assistance, please contact our support team at support@evrotrust.com

Erreur sur les tarifs

Bien, mais vous avez des erreurs dans l’affichage des tarifs mensuel/annuel !

Response from developer

We are sorry to see your rating. Your feedback is important to us, and we would love the opportunity to improve your experience. If you'd like to share more or need assistance, please contact our support team at support@evrotrust.com

Not reliable

After many trials adding a good quality video and id photos, it couldn’t confirm the ID for no real reason and I lost my customer, il’s not a professional tool.

Response from developer

We are sorry to see your rating. Your feedback is important to us, and we would love the opportunity to improve your experience. If you'd like to share more or need assistance, please contact our support team at support@evrotrust.com

Not reliable

The app failed over 10 time to recognize my face … I have been trying for over 1 hours . No success . It does not even tell you what fail , if there is other approach to take. I tried itsme , it did it at the 1st attempt. Evrotrust is not a mature application to be on the market .

Response from developer

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced. We take your concerns seriously and would like to resolve the issue. Please contact our support team at support@evrotrust.com

Peu intuitif

Abandonné après quelques tentatives

Response from developer

We are sorry to see your rating. Your feedback is important to us, and we would love the opportunity to improve your experience. If you'd like to share more or need assistance, please contact our support team at support@evrotrust.com

Not good

I took at least ten pictures of my ID and face and none of them were accepted. This is unacceptable and not customer friendly. Need to correct and refine this low quality app up to current standards.

Response from developer

We are sorry to see your rating. Your feedback is important to us, and we would love the opportunity to improve your experience. If you'd like to share more or need assistance, please contact our support team at support@evrotrust.com

So sad…

The verification of the Id Card is not working !
I’ll try 12 times with the instructions that i saw here bit it’s still not working.

Response from developer

We apologize for the inconvenience. For assistance, please contact our support team at support@evrotrust.com

Vasil Atanasov

Excellent app! Easy and simple

Response from developer

Thank you for your feedback! We're delighted the app is serving you well. Happy signing!

Parfait

Parfait

Response from developer

Thank you for your wonderful feedback! We're so glad to hear you're enjoying the app. Happy signing!

Evrotrust

Makes signing documents so much easier. And it’s quite straightforward to use

Response from developer

Thank you for your wonderful feedback! We're so glad to hear you're enjoying the app. Happy signing!

Good but…

Works but the FaceID feature is broken

Response from developer

Dear valued customer, Thank you for your feedback and please accept our apologies for the inconvenience! We have heard your feedback and will take all relevant actions.

So bad

One of the ugliest and disgusting apps i ever used

Response from developer

Dear valued customer, Thank you for your feedback and please accept our apologies for the inconvenience! We are working hard to make your daily digital life seamless and secure. Happy signing!

Super!!!

Super!!!

Response from developer

Dear valued customer, Thank you for your feedback! We are glad to hear that you like working with our application. We are working hard to make your daily digital life seamless and secure. Happy signing!

Literally awful

Password didn’t save, now I can’t access my account. There’s no recovery option. Said any signed forms could no longer be accessed ever again.

Response from developer

Thank you for your feedback and please accept our apologies! We are working hard to make your daily digital life seamless and secure. We take access to your account seriously and have enforced robust verification to restore your account. We have heard your feedback and will take all relevant actions to improve this process. For more information contact us at support@evrotrust.com.

Review

Extremely confusing payment scheme, very user unfriendly, developer unfriendly

Response from developer

Thank you for your feedback and please accept our apologies! We are working hard to make your daily digital life seamless and secure. We have heard your feedback and will take all relevant actions to improve this process. For more information contact us at support@evrotrust.com.

Identification process is buggy

Downloading the app and registering went quite smoothly but the identification process is buggy and inconsistent. I had to try many times before it accepted my selfies and marked it green. But then I immediately got a notification to recapture the ID. This has happened at least three times already.

Does not work

Does not recognize ID and there’s nothing you can do. Tried on two different phones, redownloading app, no support, scanned 10+ times.

MR

Great app!!!
Does the job, thank you!!!

Response from developer

Dear valued customer, Thank you for your feedback! We are very delighted to hear what you like. We are working hard to make your daily digital life seamless and secure. Happy signing!

Needs to be made easier for the user

Had to repeat the scan process 3 or 4 times
Did not work

Response from developer

Dear valued customer, We recommend that you place the ID document on a black background and start the scanning process from the back of the document, after the text "Please provide the other side" appears, you should also perform this action. For more information and assistance, write to support@evrotrust.com.

Not working+violation of privacy

After 8+ attempts to set up and verify my profile, I'm giving up. App doesn't say why face recognition fails. Nor does it give any info on why my ID document scan or info is not good enough.
On top of that, when on a video call with their customer support for identification by operator (as their face recognition failed to provide a positive result multiple times in a row), then without prior warning nor asking my consent, the support person switched my phone's front camera to back camera saying they need me to show an ID document. The call was recorded, thus a video showing my HOME was recorded. That is an outrageous violation of privacy.
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Response from developer

Dear valued customer, Thank you for your feedback and please accept our apologies for the inconvenience! We are working hard to make your daily digital life seamless and secure