Just Terrible
I was really hopeful that there’d be a solid alternative to having a cpap. This app ruins the whole thing.
1) Why does this device need to be app-dependent? Plenty of med tech can operate on its own. It’s almost irresponsible and inaccessible for there not to be a simple button on this thing to start a session.
2) If you’re going to make it app-dependent at the very least have a functioning app! This app doesn’t even do the bare minimum. Almost every time I’ve started a session so far the app has disconnected from the device towards the end. In order for the session to count, they want you to start all over! It’s so frustrating.
3) The customer service just isn’t there. This company went with the latest chatbot scam to offer unhelpful answers and then forwards the request to a person who may get to you the next day.
It really is a shame that a promising piece of technology that was well researched fell apart at scale like this. I’d say I’m glad I didn’t have to pay out of pocket but this is a waste of VA funds too.
1) Why does this device need to be app-dependent? Plenty of med tech can operate on its own. It’s almost irresponsible and inaccessible for there not to be a simple button on this thing to start a session.
2) If you’re going to make it app-dependent at the very least have a functioning app! This app doesn’t even do the bare minimum. Almost every time I’ve started a session so far the app has disconnected from the device towards the end. In order for the session to count, they want you to start all over! It’s so frustrating.
3) The customer service just isn’t there. This company went with the latest chatbot scam to offer unhelpful answers and then forwards the request to a person who may get to you the next day.
It really is a shame that a promising piece of technology that was well researched fell apart at scale like this. I’d say I’m glad I didn’t have to pay out of pocket but this is a waste of VA funds too.
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Device Works. App is Bad
After 10 months of therapy the mild to moderate sleep apnea is virtually gone. Sleep scores are consistently good and I can’t remember the last time I awoke with that feeling of gasping for air, it’s been months.
My only complaint is the app experience is totally at odds with my experience with the device. I’m not getting any glitches or issues anymore but it’s just such a subpar app relative to today’s standards. It has the feel of apps that are connected with companies barely making it and not able to afford real progress and refinement. Or alternatively, just don’t care about client experience at all. It’s a shame because the device seems to have real value. I hope this changes for the better in the future. Would be great if the app was a positive attribute and not an impediment.
An example of poor quality is the reaction time feedback test. I have yet to make it to the end of a test without it stopping responding to tapping on green. Works for some time then gets less and less responsive, then just doesn’t respond at all. I keep hoping it will work till the end because it is fun and might supply some useful feedback, but no such luck.
My only complaint is the app experience is totally at odds with my experience with the device. I’m not getting any glitches or issues anymore but it’s just such a subpar app relative to today’s standards. It has the feel of apps that are connected with companies barely making it and not able to afford real progress and refinement. Or alternatively, just don’t care about client experience at all. It’s a shame because the device seems to have real value. I hope this changes for the better in the future. Would be great if the app was a positive attribute and not an impediment.
An example of poor quality is the reaction time feedback test. I have yet to make it to the end of a test without it stopping responding to tapping on green. Works for some time then gets less and less responsive, then just doesn’t respond at all. I keep hoping it will work till the end because it is fun and might supply some useful feedback, but no such luck.
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Awful AI support slop
The AI help feature is useless and the human support escalation nonexistent.
App makes compliance difficult
App has been terrible for me. Here’s why…1. There is a compliance schedule, but the app does not tell you what it is and it is hard to find elsewhere. Miss too many days of treatment, and you are reset to the beginning without explanation. This is a PITA because electrocuting one’s tongue for 20 minutes a day any more than necessary stinks. (App should state compliance criteria clearly at beginning of therapy so users are fully informed) 2. App requires internet. This is a problem if you are trying to continue therapy while in a remote location or don’t have internet access.
Miss too many days and you will be reset. (App should allow offline therapy for a period, syncing later when internet is available) 3. App only warns of low battery as you start therapy, so you must charge the unit instead of doing therapy at the desired time. It’s a problem if you don’t have time to do therapy later that day as you lose a day for compliance. (App should proactively warn at end of session that battery is too low for next session.) 4. App has frozen just before completing a session, so I lost a day for compliance as I was not going to suffer through another 20 minutes of zapping my tongue after already doing it for 19+ minutes. So, now I restart therapy at square one for the second time because of these issues. Not pleased!
Miss too many days and you will be reset. (App should allow offline therapy for a period, syncing later when internet is available) 3. App only warns of low battery as you start therapy, so you must charge the unit instead of doing therapy at the desired time. It’s a problem if you don’t have time to do therapy later that day as you lose a day for compliance. (App should proactively warn at end of session that battery is too low for next session.) 4. App has frozen just before completing a session, so I lost a day for compliance as I was not going to suffer through another 20 minutes of zapping my tongue after already doing it for 19+ minutes. So, now I restart therapy at square one for the second time because of these issues. Not pleased!
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Rip off
Bought this and used it maybe 3 or 4 times. Forgot about it and 90 days had went by so now it says I have to buy a new one forcing me to spend another 135 bucks plus for a new mouthpiece that I barely even used in the first place. What a scam of a product.
