How do I contact you?
Your email is no reply and phone disconnected. I would like your assistance with a question. Thank you.
App is horrible
Numerous times I’ve gone to get a car wash and the app will not allow me to use the wash club. Cancelling my membership because of this. No wonder Mister Car Wash is taking over this market
App lost function and made purchasing a car wash an inconvenience
App lost function and made purchasing a car wash so much harder. I don’t want to be in the club and prepay for $180 worth of car washes … I just want to wash my car today. Had to lean out the window and manually input my selection and then pay. Pushing a button in app was so much more convenient. The app no longer has any function for me.
Show more
Invalid Code!!!!!
Invalid Code!!!!!
Hard to purchase
Not sure why it has to be so difficult to simply purchase a wash. Not intuitive and instructional video on how to use the app doesn’t work. Terrible.
Poor app
Twice now I have had to pay for my wash because your app was not working. The is not acceptable
App
App was good before it got redone
Please remove the “Welcome to …”
The app works, but it looks outdated and I have a really bad experience with the welcome audio that plays in the app.
The audio always glitches and stops my music from playing. It makes for a bad user experience.
Please at least add a setting to disable the voice (triggered when I click the button “Start Washing”).
The audio always glitches and stops my music from playing. It makes for a bad user experience.
Please at least add a setting to disable the voice (triggered when I click the button “Start Washing”).
Show more
The location feature is terrible
I’m part of the monthly washing program. Yet it is getting to where every single time we get to the car wash, we sit for almost 5 minutes, trying repeatedly, before the app finally picks up my location so it will go to the next prompt for me to scan the QR code to get my wash. I’m getting close to cancelling my membership and finding a new car wash to go to. They would serve themselves much better if they just put unique QR codes on their machines and no longer required the need to specify location first (And yes I have my app settings to always share location).
Show more
Poor app
Twice now I have had to pay for my wash because your app was not working. The is not acceptable
Crashes event after reinstall
App app won’t open
Garbage App and Customer Service
The wash club is a complete joke and the app is garbage. I’ve tried to get the app to use for a second vehicle but it will not work and says no services available. Waste of money and customer service is an AI chat bot.
App Failed
The app generated a code. When I entered the code the car wash terminal said invalid code. The only way for me to edit at that point was to hit finish.
Now I have a dirty car.
Please reset the app so I can get my car washed.
Now I have a dirty car.
Please reset the app so I can get my car washed.
Horrible
Purchased a wash book and now I can’t use it because app won’t load. Customer service is non existent.
App doesn’t work
The app doesn’t t load. Waste of time and money. DO NOT USE. Customer service is lacking and will not help you. Save your money and use another business.
Good, except new update
Very easy to use. Love the game, but after the last update pushed out the game is no longer working right on swipe right stuff.
Sucks
Will not load my plan
48 hour limit. Why.
Multiple times now I have needed to rewash due to rain or geese or other factors and there is a 48 hour limit, to the minute. This is quite the frustrating and not something that any of their competitors do. It’s not an unlimited plan. It also doesn’t inform you until you actually scan the QR code that you are within the 48 hours… so much wasted time. I’m paying for an unlimited wash plan so I don’t need to plan around the weather, and this is quite frustrating.
Show more
App is horrible
Numerous times I’ve gone to get a car wash and the app will not allow me to use the wash club. Cancelling my membership because of this. No wonder Mister Car Wash is taking over this market
Useless! Why bother?
App doesn’t work with any of my local systems and yet the advertise that it does. Do better. Wasted so much time signing up for nothing.
