Often will not open when trying to measure a walk
Also Why does the weight have to be in pounds and the waist measurement in inches?!
Complicated
Response from developer
Hello and thank you for your review. I'd be very happy to work with you to see if we can help you to use EXI if you'd like! Please email info@exi.life. While we do have an Apple Watch App, we also work with Fitbit and can connect to other wearable devices via Apple Health. Thanks, Sarah - EXI
Need to have an Apple Watch to accurately track your exercise
Response from developer
Hi there, Sorry for the late reply! EXI does have an Apple Watch app, but we also sync with Fitbit as well as Apple Health on your phone. While the EXI experience is best with a wearable device, it's not obligatory. Please could you contact info@exi.life for more information? Thanks, Sarah - EXI
EXI app
Response from developer
Thanks so much for your updated review. I'm delighted that you've been getting benefit from EXI! Thank you - Sarah
Rubbish app doesn’t work
Response from developer
Hi there, Thank you very much for your updated review. I have a feeling you may have tried to create a new EXI account recently, but you appear to have been signed up since 2020 which may be causing you issues. Please email info@exi.life and I'll do my best to get you up and running with a new account. Thank you, Sarah - EXI
Won’t run since update 23-Mar
Deleted app from phone and reinstalled… now ok.
Response from developer
Hi Tudorking, thanks so much for updating your review. I'm glad that you were able to get back onto the app! Thanks again, Sarah - EXI
It could be so much more
I’ve been using the app for at least 6months and was hoping that after a period of time it would increase my target steps or exercise minutes but it hasn’t I was already pretty active before using it so am disappointed that I am not offered any challenge for improvement
Recently the app has been updated to collect data on blood glucose levels but unless diabetic most people wouldn’t have the tools to capture this
I find the graphs are not intuitive or easy to understand
Response from developer
Hi there, thank you so much for your very informative review. Your feedback is very much appreciated. At the moment, EXI is designed to work to increase your activity level over the initial 3 months or so, to bring our users to the recommended weekly levels of physical activity. We will be working on making the prescription more adaptive, especially for folks who are more active, so your experience is very valuable in informing this work! Thanks again for taking the time to review. If you would like to leave more detailed feedback about your experiences using EXI and especially around the graphs, please email info@exi.life - Sarah, EXI
Making progress
Response from developer
Thanks Henry!
Focused
Response from developer
Thanks so much for your lovely review. I'm so glad you're walking more! Sarah, EXI
It stopped working
Response from developer
Hi there, thanks so much for your review. I'm so sorry to hear that your EXI app isn't opening. Please could you try deleting and re-installing the app. If that doesn't work for you. please contact info@exi.life so that we can investigate your account and get your EXI app working for you. Thanks so much - Sarah, EXI
Handy app
Response from developer
Hi there, thanks so much for your review! I'm glad to that you are getting benefit from the exercise videos, but so sorry to hear you are feeling disheartened due to the heart rate and exertion tracking at the end. Please do email info@exi.life, I'd love to have a chat about different options to keep you active but not getting disheartened! Sarah - EXI
EXI App not working
Saying that a new update has resolved the problem so far
Response from developer
Hi Alan, Thank you so much for your review. I am glad that the latest version of EXI has resolved your problem - we have been working hard lately to fix bugs with the app. If you'd like us to investigate further, please email me directly at info@exi.life and I'll follow up with you directly. Sarah - EXI
Can’t open the app
Response from developer
Hi there, Thank you so much for getting in touch with your issue. I'm sorry that the app isn't working for you. Please could you email us at info@exi.life and we will take a look and try to get you up and running again. Sarah - EXI
App Doesn’t Work
Response from developer
Hello Miranda, Please contact us directly on info@exi.life so that we can resolve your login issue, regards EXI Team
Poor
Response from developer
Thank you for your feedback. We are sorry to hear you have been facing this issue. If possible could you email us directly at info@exi.life as we would love to discuss some of the issues raised further with you.
Shockingly bad
Response from developer
Thank you for your feedback. We are sorry to hear you have been facing this issue. We deeply respect your advice, and we will try to combine your feedback with our developments pending, in order to provide better products. If possible could you email us directly at info@exi.life as we would love to discuss this further with you.
First... I love that this app exist!
Watching on the small screen is tough. I wish we could stream to TV.
Thanks for creating something that is needed!
Frustrating to use
Response from developer
Hi Saritasinpelo, thanks for the review and sorry to hear that you are still experiencing issues with using the app. My suggestion would be to try swiping away the app (closing it fully) and then relaunching it. Thanks again and I would love to hear if you had any follow up questions or comments at info@exi.life. Regards, Athena - EXi.
This app is broken
Response from developer
Hi Floyd, thanks for your review and suggesting that we add notification reminders to exercise - we shall be looking into adding those. I have raised the GPS errors for recording outdoor activities to our tech team, who shall be looking into it further. We apologise for any inconvenience caused. With regards to the audio instructions, these should be in place for all Home Workout videos. We are sorry to hear that some activities have been tracked on the wrong days. Could you please send us an email to info@exi.life if this is a recurring problem, so that we can better understand how we can help solve that error? Thanks, Athena - EXi
Motivational Guide with monitoring
Response from developer
Hi. Thanks so much for your review and really glad that you are enjoying using the app to improve fitness. Athena - EXi
