EXi User Reviews

Customer Experience

Positive experience40.0% of reviews
Neutral24.0% of reviews
Negative experience36.0% of reviews

~ Based on 25 written reviews from the US App Store.

Is EXi Safe?

Not enough ratings yet to assess EXi.

Is EXi Legit?

EXi - Exercise Prescription is no longer available in the App Store. AppsHunter Legitimacy Score for EXi is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Often will not open when trying to measure a walk

This app is very unpredictable at recording esp when trying to initiate it to measure a 6 minute walk.
Also Why does the weight have to be in pounds and the waist measurement in inches?!

Complicated

I do not have an Apple Watch ,so find it nearly impossible to fill in all the stats that are required,would be good for a younger person though

Response from developer

Hello and thank you for your review. I'd be very happy to work with you to see if we can help you to use EXI if you'd like! Please email info@exi.life. While we do have an Apple Watch App, we also work with Fitbit and can connect to other wearable devices via Apple Health. Thanks, Sarah - EXI

Need to have an Apple Watch to accurately track your exercise

I’ve been told by my diet provider to down load and use this app but it will only sync with an Apple Watch

Response from developer

Hi there, Sorry for the late reply! EXI does have an Apple Watch app, but we also sync with Fitbit as well as Apple Health on your phone. While the EXI experience is best with a wearable device, it's not obligatory. Please could you contact info@exi.life for more information? Thanks, Sarah - EXI

EXI app

Really helpful app & helped me to keep going and walking with a 17 kg weight loss. I do not use the apps to the fullest but they look good and structured

Response from developer

Thanks so much for your updated review. I'm delighted that you've been getting benefit from EXI! Thank you - Sarah

Rubbish app doesn’t work

Rubbish don’t bother

Response from developer

Hi there, Thank you very much for your updated review. I have a feeling you may have tried to create a new EXI account recently, but you appear to have been signed up since 2020 which may be causing you issues. Please email info@exi.life and I'll do my best to get you up and running with a new account. Thank you, Sarah - EXI

Won’t run since update 23-Mar

App freezes when started never gets off start up image.

Deleted app from phone and reinstalled… now ok.

Response from developer

Hi Tudorking, thanks so much for updating your review. I'm glad that you were able to get back onto the app! Thanks again, Sarah - EXI

It could be so much more

The app synchs with the Iwatch so that some metrics are recorded automatically which is great It’s also useful to see your readings over time

I’ve been using the app for at least 6months and was hoping that after a period of time it would increase my target steps or exercise minutes but it hasn’t I was already pretty active before using it so am disappointed that I am not offered any challenge for improvement

Recently the app has been updated to collect data on blood glucose levels but unless diabetic most people wouldn’t have the tools to capture this

I find the graphs are not intuitive or easy to understand
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Response from developer

Hi there, thank you so much for your very informative review. Your feedback is very much appreciated. At the moment, EXI is designed to work to increase your activity level over the initial 3 months or so, to bring our users to the recommended weekly levels of physical activity. We will be working on making the prescription more adaptive, especially for folks who are more active, so your experience is very valuable in informing this work! Thanks again for taking the time to review. If you would like to leave more detailed feedback about your experiences using EXI and especially around the graphs, please email info@exi.life - Sarah, EXI

Making progress

App keeps getting better and so do I. Keep up the good work.

Response from developer

Thanks Henry!

Focused

This app I have to say makes me walk more.

Response from developer

Thanks so much for your lovely review. I'm so glad you're walking more! Sarah, EXI

It stopped working

On this last upgrade 5/3/24 it stopped working! Main app image but it would not got into the main app . :-(

Response from developer

Hi there, thanks so much for your review. I'm so sorry to hear that your EXI app isn't opening. Please could you try deleting and re-installing the app. If that doesn't work for you. please contact info@exi.life so that we can investigate your account and get your EXI app working for you. Thanks so much - Sarah, EXI

Handy app

It’s great for when you haven’t got a lot of time and can fit in a 15 or 30 minute class into your day, however as I suffer with my back it started me on low intensity but now I’m on a moderate intensity which is fine but I find it very disheartening when I’ve tried my best, done a class only to be told at the end of it I’m not working hard enough, I do as much as can physically manage
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Response from developer

Hi there, thanks so much for your review! I'm glad to that you are getting benefit from the exercise videos, but so sorry to hear you are feeling disheartened due to the heart rate and exertion tracking at the end. Please do email info@exi.life, I'd love to have a chat about different options to keep you active but not getting disheartened! Sarah - EXI

EXI App not working

This EXI App worked great when installed but since IPhone was upgraded to new upgrade the app opens and closes on its own, can’t even send support any questions before the app closes. Have shut down phone & restarted, have deleted app and reinstalled to no effect Was a great app when 1st installed now it’s useless Alan Morris.

Saying that a new update has resolved the problem so far
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Response from developer

Hi Alan, Thank you so much for your review. I am glad that the latest version of EXI has resolved your problem - we have been working hard lately to fix bugs with the app. If you'd like us to investigate further, please email me directly at info@exi.life and I'll follow up with you directly. Sarah - EXI

Can’t open the app

I find this app invaluable. I have been using it until recently. I can’t open this app although I keep getting messages to continue with the programme. Please can you help set it up again. Thank You

Response from developer

Hi there, Thank you so much for getting in touch with your issue. I'm sorry that the app isn't working for you. Please could you email us at info@exi.life and we will take a look and try to get you up and running again. Sarah - EXI

App Doesn’t Work

Can no longer login after new update. I just get an error message when I click to put in my credentials.

Response from developer

Hello Miranda, Please contact us directly on info@exi.life so that we can resolve your login issue, regards EXI Team

Poor

Despite the app saying otherwise, it doesn’t monitor and track my activity in the background. It took me several attempts before the spp eventually recorded the 6 minute walk. I have checked my iPhone Exi app settings with the settings on an iPhone which does monitor and record background activity, and as far as we can tell, our settings and setup are identical. Around a week ago I emailed Exi requesting support, and have received no reply whatsoever. Not impressed.
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Response from developer

Thank you for your feedback. We are sorry to hear you have been facing this issue. If possible could you email us directly at info@exi.life as we would love to discuss some of the issues raised further with you.

Shockingly bad

Data entry fields that do not accept data, sliders that don’t allow manual entry of full lb or kg, only strange decimal points related to equivalent BMI. BMI only shown to zero dp so you go weeks without seeing any progress. Consistent “an error occurred” messages when trying to submit readings and no clue given how to fix it. And to top it all off, the App crashes at a moment’s notice. I’m guessing that the NHS pays you for registrations on it. No sensible person in their right mind would give you 10p for it. Give the taxpayers their money back. And Mr Development manager, if you run this bunch of clowns doing your coding, sack the lot now.
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Response from developer

Thank you for your feedback. We are sorry to hear you have been facing this issue. We deeply respect your advice, and we will try to combine your feedback with our developments pending, in order to provide better products. If possible could you email us directly at info@exi.life as we would love to discuss this further with you.

First... I love that this app exist!

Okay, just started using this app. Had some issues loading the video at first. After it successfully loaded and I did the workout - which was great - it had logged it 4 times. Evidently, my failed attempts at playing it were logged. I didn't see a way to remove them.

Watching on the small screen is tough. I wish we could stream to TV.

Thanks for creating something that is needed!
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Frustrating to use

Lots of good ideas and features but so frustrating to use. This was my second time - I gave up on it about six months ago because it was so clunky but I hoped the bugs might have been fixed. But like last time, different screens don’t update in sync with each other, so every other bit of the app knows I’m on week 2 except the Progress screen, which still insists that I’m on week one and therefore won’t let me log exercise for yesterday or today. Pity, because on everything else it’s pretty good, but this makes it unusable.
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Response from developer

Hi Saritasinpelo, thanks for the review and sorry to hear that you are still experiencing issues with using the app. My suggestion would be to try swiping away the app (closing it fully) and then relaunching it. Thanks again and I would love to hear if you had any follow up questions or comments at info@exi.life. Regards, Athena - EXi.

This app is broken

The activities get tracked on the wrong days. There is no notification reminder to exercise. The GPS will error during walks, but the app won’t tell you until after you finish walking that nothing was recorded. The UI is poorly organized. The exercises are meant for a phone but have no audio instructions, which makes no sense.
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Response from developer

Hi Floyd, thanks for your review and suggesting that we add notification reminders to exercise - we shall be looking into adding those. I have raised the GPS errors for recording outdoor activities to our tech team, who shall be looking into it further. We apologise for any inconvenience caused. With regards to the audio instructions, these should be in place for all Home Workout videos. We are sorry to hear that some activities have been tracked on the wrong days. Could you please send us an email to info@exi.life if this is a recurring problem, so that we can better understand how we can help solve that error? Thanks, Athena - EXi

Motivational Guide with monitoring

I am very pleased with the Exi App. It monitors my activity and suggests activity programme guidance consistent with my level of capability. The App can be configured to link your performance data back to your health care professional which is a significant benefit of using the Exi App

Response from developer

Hi. Thanks so much for your review and really glad that you are enjoying using the app to improve fitness. Athena - EXi