Explore with Imray User Reviews

Explore with Imray

Imray

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Nice Idea, but crashes too frequently to be of any use.

It’s a nice idea to be able to leverage the accumulated information from all Imray’s vast catalogue of pilot books and cruising guides.

However the app crashes too frequently to be of any practical value.

I will finally be cancelling my subscription after years of trying to support Imray.

Car Guy48

a year ago

Works brilliantly on my phone, crashes on startup on my iPad.

I was an early subscriber of the imray explore web app and have been really impressed with both the web app and the way imray have continued to make more and more valuable content available. This app has lots of potential, demonstrated on my iPhone, but won’t run on my iPad Pro where the larger screen would be a boon.

TNH69

2 years ago

Response from developer

Hello, thanks for taking time to feed back to us and for the kind words! We'll investigate the crashes, but it would be super-helpful if you would email us explore@imray.com to let us know what version iPad and operating system you are using, and at what point the crashes happen.

Kann meine zuvorgekaufte Karten nicht mehr einlesen

Schrott

5573

8 years ago

Response from developer

Hallo, tut mir leid, Sie haben Probleme. Wenn Sie uns eine E-Mail an support@imray.com senden, können wir Ihre Einkäufe mit einem kostenlosen Update auf unsere neue App Imray Navigator verschieben.

Trading on Imray reputation- very sad outcome

In the absence of any trial period I bought a year’s subscription.

As soon as downloaded the Eastern Mediterranean chart I realised that this Imray charts is light years behind,
say, the Navionics equivalent.

It would not be safe to sail with the above Imray chart as many, many, essential navigation points are missing- Isolated Danger Marks, Cardinal Points etc.

I immediately sent an objection/Problem Report to Amazon and
, to their credit, Amazon have issued a immediate refund.

Sad but true- these Imray charts regrettably appear to be out of date and seem to do Imray’s reputation no good at all.

Lincolnmatelot

8 years ago

Eyewatering Chart Prices

Sadly very overpriced charts. Too pricey for the average Joe

J Mes

9 years ago

Keeps crashing

Used to work in previous but has become very unstable crashing and closing itself in current version

leesutton

9 years ago

Response from developer

Hi Lee, thanks for the email. Sorry about the crash issues you have been having. It would be helpful to have more info from you about when exactly it happens and what causes the crash, if you have time to let us know. Please note however that we are no longer upgrading this app and encouraging customers to move onto our new, better Imray Navigator. Please download from the App Store. We can help you port existing charts over if you email support@imray.com with a screenshot from the Chart Store of your existing app so we can see which chart sets you need. Thank you for your review. We wanted to let you know that this app has been completely repurposed and is now called Explore with Imray. We hope you'll check out the new features and improvements we've made. Thank you for your support!

Keeping up to date

I have used this app many times. I use it concurrently with my electronic plotter and the cross referencing gives me a check for any potential input mistakes. The display is better than my plotter and of course I can mount the iPad near the helm should I need it. Useful and accurate enough when in unfamiliar harbours in low and good visibility day and night.
Like any navigation tool it is by definition complex and any time spent in familiarisation is never wasted.
My biggest gripe is the updating of the charts. The current set listed as available are still 2016. Not good when up to date charts are so important. Whatever the problems, an experienced chart provider should do better and it reflects badly upon Imray in this case. I like Imray charts and products, and this shortfall is out of character and needs addressing ASAP or the app should be withdrawn until this updating shortfall has been addressed.

Subsequent to this initial review Imray have contacted me to explain that they have already identified the update shortfall and will be issuing a new app that works on a similar system expected by June 2017

Clearly Imray are responsive to supporting their apps

Stefan104

9 years ago

Response from developer

Hi Stefan, thanks for update to your review. Just to let you know that the new app (Imray Navigator) is now in the App Store http://tinyurl.com/imraynavigator. It works on a subscription basis with regular chart updates. If you bought charts in 2016, send us a screenshot of the chart store page of the old app, or the receipt from iTunes, and we can organise a voucher for free subscription to 2017 equivalents. email support@imray.com. Thank you for your review. We wanted to let you know that this app has been completely repurposed and is now called Explore with Imray. We hope you'll check out the new features and improvements we've made. Thank you for your support! Best wishes, Lucy

Totally Unstable

Totally unstable keeps shutting down. Unable to explore functionality, appears useless. Do not waste your money. I want a refund.

£50idiot

9 years ago

Response from developer

Hi there. Sorry to hear that you are having trouble. If the app is crashing, we will do all we can to fix it but we need a little more information from you. It would be really helpful to know what device you are using and what version of the app. If you would be willing to email support@imray.com we'd be really grateful. Thank you for your review. We wanted to let you know that this app has been completely repurposed and is now called Explore with Imray. We hope you'll check out the new features and improvements we've made. Thank you for your support! Thanks, Lucy (Imray Support)

Instability

Poor on iOS
Keeps shutting down.
User interface is awkward
Charts you buy are missing all notes and tidal info.
Not good enough

Vibergazzzzzz

9 years ago

Response from developer

Hello. Sorry to hear that you are having trouble. Firstly, you can see the Notes if you go to Settings/Show-Hide. You can then control what information appears on your screen. The Tidal info is also available this way (switch on Chart info). Secondly, we will do all we can to fix the problem with the crashes, but we need a little more information from you. It would be really helpful to know what device you are using and what version of the app. If you would be willing to email support@imray.com we'd be really grateful. Thank you for your review. We wanted to let you know that this app has been completely repurposed and is now called Explore with Imray. We hope you'll check out the new features and improvements we've made. Thank you for your support! Thanks, Lucy (Imray Support)

Poor

Complete waste of money. Doesn't cover what it claims and not many charts. What a waste of coin and time. Not user friendly. Coming from a Navigating Officer I would strongly not recommend this product. £50 down and now removed from phone after half hour.

P1dge82

9 years ago

Response from developer

Hello, sorry to hear that you're not satisfied. I wonder if we can help you. The app gives you access to Imray's entire chart range (over 250 chart sheets, with hundreds more harbour plans) plus those from many other sources. Would you like us to talk to you about how you access them? Thank you for your review. We wanted to let you know that this app has been completely repurposed and is now called Explore with Imray. We hope you'll check out the new features and improvements we've made. Thank you for your support! Regards, Lucy (Imray Support).

Rich functionality

This is a bit of a Cinderella product. Having sat down at home for a couple of hours at home, I now understand how it works. The competitor Navionics is easier to use but not as rich: won't let you overlay AIS, for example. Moving between charts is not automatic, but you just need a single tap to see which charts are relevant. Well worth the money. A few things do need improving: the manual, the font size on the instrument panel, the size of current position. I think you only get today's tidal info unless you buy Imray Tides Planner as well, but I would recommend that even if you only use Navionics.

PImray

Phil Bass Man

10 years ago

Response from developer

Thank you for your review. We wanted to let you know that this app has been completely repurposed and is now called Explore with Imray. We hope you'll check out the new features and improvements we've made. Thank you for your support!

Problems since latest update

Since latest update the app. Keeps crashing and is unstable.

What signal

10 years ago

Response from developer

Where are the charts?

Just purchased the West UK and Ireland and whilst there are plenty of charts I cannot find the one for Strangford Lough.
Where is it? £37 for charts that aren't complete is a bit fraudulent in my opinion.
Back to Navionics it is then

Cky303

10 years ago

App upgrade all chart disappeared

Never to waste money on app again!

CJO.

11 years ago

Poor in comparison

Was an early adopter, couldn't change over charts as they changed the app. Was told "tough luck, buy a new one". Not impressed went to a competitor and now can compare....which this looses the battle quite definitively! Either way, when you purchase charts, expect that you will often have to buy newer ones, making this much less cost effective than competitors.

J davii

11 years ago

Response from developer

Great coverage of the Caribbean

The charts cover from Porto Rico to Trinidad & Tobago. Except for the detailed chart of the Spanish Virgin. We have it on both our iPhone and iPad. On the iPad it really works as a chart plotter. With the GPS it show quite precisely where you are, which can be very handy.
It does lack a good manual, so the learning curve is a little long.
So, four stars because of the lacking charts and lacking manual. Otherwise a very good product for the $49 or so price.

oudardenis

11 years ago

englische karten können nicht gekauft werden

seit einem update können mit einem deutschen account keine englichen karten mehr gekauft werden.
leider ist doe eine echte verschlimmbesserung ohne jeglichen erkennbaren sinn.
schade, aber das wars für mich, ich wechsle den anbieter.

Bluemoving

11 years ago

Misleading

Theses charts £37, look good value, however what I downloaded, West UK and Ireland don't include Liverpool approaches, which is my core sailing area. This is misleading and incomplete, therefore making the £37 worth of charts of limited use to me.

Toe Black