Still issues after 8 months and no improvement
Old App Way Better
Response from developer
Hello, thanks for reaching out. Sorry to hear you are disappointed. With the new app we have added a lot of features and it is true some are behind pay wall but we included a lot more in the free version in the new app and also reduced the pricing quite a bit for the paid levels. One big point of the new app was to make the free version a lot better. With more metrics and features it can be tricker to find the information you need and this is something we prioritise to make it clear and easy to navigate. If you have specific pain points or issues please let our team know so we can make sure to address these, you can reach them at appsupport@exxentric.com. Our app team loves to get direct feedback, especially from OG users.
Looks fancy =/= better
Also the audacity to make a way worse app, then hide basic features like velocity behind a pay wall, and then make the app so bad that I can’t even select a plan to pay for is crazy.
This app is basically useless at this point. I literally just memorize my power outputs every week because it’s easier than using the app
Response from developer
Hello, thanks for your feedback. Regarding the %-drop that change was a miscommunication and we are correcting that in the coming version. We would be interested to hear more in details what you feel is clunky so we can look into that. Being users of the old app ourselves for years I think this version is much more responsive and easier to use. I does however have a lot more features like setting up workouts and even training plans. About your normal workout it sounds like you would benefit going creating your workout by adding the exercises, adjust the first set with desired inertia and stop conditions and then just add sets (they will the inherit same settings). When you are done before starting training you can save it as a custom workout or if you go to results and view your old session you can choose "train again". This will save you a lot of time and you can also easily create variations of these workouts and also put them together in a training plan if you like. Hope that helps. If you want to specify more could be improved or what you miss in the app please let us know and we would be happy to add it to our list of updates. Our existing users was a priority when we migrated to this new app platform so your feedback is important. You can reach us at appsupport@exxentric.com
Bring back the old app
Response from developer
Thanks for taking the time to share this — we understand why this feels frustrating, especially if you’ve invested in Exxentric equipment and rely on the app to train. We’re actively working to improve reliability and to restore/strengthen key day-to-day functionality. In particular, we agree the kMeter connection and stability must be consistent. If you’re seeing unreliable kMeter behavior, please contact appsupport@exxentric.com — we’ll help troubleshoot and use your details to prioritize fixes. On the subscription change: we hear the feedback. Our goal is to keep core training usable while funding continued development and added features, but we understand the disappointment when something you previously used feels restricted. Your feedback is being shared with the team as we continue to adjust what’s included and improve the overall experience. If you’re open to it, we’d really appreciate the specifics of which “basic functionality” you feel is missing — that helps us target the highest-impact improvements.
Yearly video subscription
Response from developer
The highest tier your reference (professional) is to get access to having 999 clients in the app, manage their data, see their progress, send workouts and programs to them. It also unlocks all content, workouts like you mention but also all educations. This tier is for a specific subset of our professional users. To just unlock training content premium level at $10 is enough but you can also use free version to record your data, track your progress and still have access to some free workouts and education. We are adding content on all levels and if you are just looking to track your training we would recommend starting on the free tier.
Looks fancy =/= better
Response from developer
Hello, thanks for your feedback. Regarding the %-drop that change was a miscommunication and we are correcting that in the coming version. We would be interested to hear more in details what you feel is clunky so we can look into that. Being users of the old app ourselves for years I think this version is much more responsive and easier to use. I does however have a lot more features like setting up workouts and even training plans. About your normal workout it sounds like you would benefit going creating your workout by adding the exercises, adjust the first set with desired inertia and stop conditions and then just add sets (they will the inherit same settings). When you are done before starting training you can save it as a custom workout or if you go to results and view your old session you can choose "train again". This will save you a lot of time and you can also easily create variations of these workouts and also put them together in a training plan if you like. Hope that helps. If you want to specify more could be improved or what you miss in the app please let us know and we would be happy to add it to our list of updates. Our existing users was a priority when we migrated to this new app platform so your feedback is important. You can reach us at appsupport@exxentric.com
