eyewa User Reviews

Name: eyewa - Eyewear Shopping App
Rating: 4 (427 reviews)

eyewa - Eyewear Shopping App

eyewa fz-llc

🌟 Lifestyle

🛍️ Shopping

What users say

Summarized from real user reviews of eyewa. Based on 427 reviews and a 4.0/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Shopping app.

Positive things

🌟Excellent quality and service
👍Seamless and easy to use
🚀Fast delivery
💎Great variety and selection

Negative things

🐛Incorrect or delayed orders
💬Poor customer service and communication
⏱️Unreliable delivery times
🤯Frustrating return/exchange process

Top reviews

Most Recent Highest Rated Lowest Rated

جدة

اكثر من رائعين واحترافيين و اكثر موقع يبيع المنتجات بسخاء وكرم ، يكفيكم اشتراك سنوي بسعر رمزي لتحصلوا على دبل المنتجات مجاناً أليس هذا رائعاً ، فخورة بكم وارجو لكم كل التوفيق🤲🏻🌷

0keeyy

3 months ago

Response from developer

يسعدنا أنك حظيتَ بتجربة رائعة مع أيوا! رضاك هو أولويتنا القصوى — ونسعى دائمًا لتقديم الأفضل لعملائنا الكرام. نتطلع لخدمتك مجددًا قريبًا

The five print is really bad

The fine print is so bad, I have been wearing prescription eye glasses for 40 years. I have never been more disappointed by a retail chain or even a local retailer outlet in my life, across many countries including KSA. Read the fine print, be careful with the promotions. Again, very disappointing. On top of the ridiculous policies in the fine print, I bought one of the most expensive lenses and without exception, they were the worst quality lenses I ever had, the coating wore off in a few months and the vision space of multifocal was not even comparable to a less expensive pare I had. This is all I will say.

samikissa

3 months ago

Response from developer

We're very sorry to hear about your experience. Please allow us to make things right by sending more details to our Customer Care team — we’re ready to help. 📱 WhatsApp us 📧 customercare@eyewa.com 📞966920010923

Amazing Eyewa

Amazing service. Wonderful staff. Great guarantee facility. Really impressed.

Arif Togoo

5 months ago

الرياض

للأسف فحص النظر خاطئ وسيئ.

Abdauh

7 months ago

eyewa سلطنة عمان 💔

قمت بالطلب من Eyewa عُمان ولم يتم تسليم الطلب حتى الآن،
رغم انتهاء موعد التسليم وعدم وجود تواصل.
أطالب باسترجاع المبلغ كاملًا. واتمنى ان تكون هناك مصداقيه

VO_o v

7 months ago

رائع

شكرا لجهودكم والخدمة الرائعه

دان صالح

9 months ago

Poor

They send advertisements daily. That’s the last thing I need from a glasses place. Even after I set the profile up for No Ads. Irritating.

Cadiz123456789

10 months ago

Response from developer

أتمنى المساعدة

محد يرد علي من خدمة العملاء ولا وصلني طلبي له ٩ أيام ومحد حل مشكلتي

Ufjfut

10 months ago

تأخير غير مبرر وعدم استلام الطلب - تجربة سيئة مع Eyewa

تجربتي مع Eyewa كانت مخيبة للآمال. طلبت نظارة طبية من فرع السيتي سنتر بتاريخ ٣٠ أغسطس 2025 بقيمة ١٨٤ دينار، وكان من المفترض استلامها خلال ٣–٧ أيام، ثم أُخبرت أنها قد تستغرق حتى ١٠ أيام. وحتى تاريخ اليوم 10 سبتمبر 2025، لم أستلم النظارة.
كنت بحاجة ملحة لها، لكن خدمة العملاء لم تقدم أي تفسير للتأخير، ولم يعوضوني أو يقدموا حلًا مناسبًا، رغم محاولاتي المتكررة للتواصل. لدي جميع الأدلة على التأخير والمراسلات. الخدمة ضعيفة جدًا، ولا يوجد احترافية بعد استلام المبلغ.
أتوقع من Eyewa تحسين خدمة العملاء والالتزام بالمواعيد، لكن بناءً على تجربتي، لا أنصح بالتعامل معهم.

Yasser janahi

a year ago

Worst experience

I recently placed my first order with Eyewa after seeing an advertisement, and unfortunately, I was very disappointed with the overall experience. While the delivery was fast, which I appreciated, the order itself was completely wrong—I received +0.50 lenses instead of -0.50, along with two different packages of contacts I did not request.

When I contacted customer service, the experience only became more frustrating. At first, there was no response. When I finally received a reply, my concerns were ignored and I was simply asked what I needed. I explained everything again clearly, yet there was no follow-up. Even after messaging multiple times, I received no proper assistance.

This was my first experience ordering from Eyewa, and I had expected much better. The lack of attention to detail and poor customer support left me very dissatisfied.

Nawaryi

a year ago

خدمة ما بعد الشراء سيئة

تجربتي مع المتجر لم تكن مرضية من ناحية خدمة ما بعد البيع. قمت بشراء نظارة وكان من المفترض استلامها في هذا اليوم، ولكن للأسف لم يتم التواصل معي بأي شكل. تواصلت مع خدمة العملاء عبر الواتساب، وردوا في البداية، لكن بعد شرح المشكلة تم تجاهلي تمامًا. أتمنى من إدارة المتجر الاهتمام بخدمة العملاء وتحسين تجربة ما بعد الشراء.

Unfortunately, my experience with this store was disappointing in terms of after-sales service. I ordered a pair of glasses that were supposed to be delivered today, but no one contacted me at all. I reached out to customer service via WhatsApp — they initially replied, but once I explained the issue, they completely ignored my messages. I hope the store improves its customer support and post-
purchase experience.

mazh1405

a year ago

أبها

حرام والله دفع الفلوس للمحل وآخر شي تطبيق مايرسل لك رسايل و تروا تجربة سيئة جدا معاهم لي 11 يوم ما استلمت نظارتي

محمد غازي

a year ago

أفضل محل نظارات👍🏼🫶🏽

حبيت جودة النظارات ماشاءالله وخدمة وتعاون الموظفين وفوق هذا عرض شراء نظارة والثانية مجانا 👍🏼صكيتوت على كل محلات النظارات ماشاءالله لاقوة إلا بالله

Ha276

a year ago

👎🏻

مرتين طلبت منهم وكل مره كانت اسوء من الثانيه، ما انصح نهائيا، نجمه وحده وايد عليهم ما يستاهلونها

Hoq2h

a year ago

خميس مشيط

توصيل سيء جداً

ابراهيم المقصودي

a year ago

طرق الدفع

للأسف تم إلغاء الدفع ببطاقة مدى والدفع عند الاستلام،، لم أعد أستطيع الدفع بعد الان

Almousa omar

a year ago

SCRATCHED LENSES

They gave me my old lenses scratched after I replaced them, and I contacted them today and their excuse was that I didn't contact them within 30 days!

What about my continuous purchases that exceeded 2000 Saudi riyals!

mogz1100

a year ago

Response from developer

Dear Mogz, We are sorry to hear about your experience and truly appreciate you sharing it with us. We are committed to providing the best possible service and would be happy to assist in resolving any issues you may have encountered. Kindly reach out to us via the email below and request to speak with me personally—Mulham Karim from the Customer Service Team. I will personally ensure that your concern is addressed and resolved. 📩 customercare@eyewa.com We appreciate your trust and hope to improve your experience with us.

ماجابو طلبي بسرعه ومو بنفس الوقت المحدد

تقيمي للتطبيق 👎🏻

a year ago

Worst experience ever

I bought sunglasses, and after 9 days the lens fell off. I talked to the costumer care and they said it was normal and common in other brands for the lens to fall off!! They said i missued the glasses and that replacing the lens would cost 550 sar😂 the glasses cost 350.

Never buying again from them.

Abdullah123098

2 years ago

Response from developer

Thank you for sharing your feedback. We’re sorry to hear about your experience and truly appreciate you bringing this to our attention. Our goal is to provide the best service possible, and we’d love the chance to assist you further. Please reach out to our customer care team at +966920010923 or customercare@eyewa.com, and we’ll be happy to help resolve any concerns. Thank you for giving us the opportunity to make things right.