App Santa didn’t work
Response from developer
We're really sorry the App Santa redemption didn't work for you — there was an issue on our side during the campaign. Please email us at feedback@globalpixelstudio.com with the subject "App Santa" and we'll make it right for you. Thank you for giving us a chance to fix this.
Kein lifetime
Response from developer
Es tut uns aufrichtig leid für die Verwirrung rund um die AppSanta-Aktion. Bei der Einlösung gab es ein technisches Problem auf unserer Seite — das war nicht in Ordnung. Bitte schreiben Sie uns an feedback@globalpixelstudio.com (Stichwort: AppSanta), wir finden eine faire Lösung für Sie. Bereits abgebuchte Abo-Gebühren können Sie über Apple unter reportaproblem.apple.com zurückfordern. Danke für Ihre Geduld.
Bom
Response from developer
Obrigado pela avaliação e pelo feedback! Você tem razão: quando a geração falha, o uso diário não deveria ser consumido. Estamos corrigindo isso em uma próxima atualização — falhas não vão mais descontar seus usos. Se precisar de ajuda: feedback@globalpixelstudio.com.