Familo User Reviews

Customer Experience

Positive experience60.3% of reviews
Neutral3.9% of reviews
Negative experience35.7% of reviews

~ Based on 484 written reviews from the US App Store.

What users say

Is Familo Safe?

Familo: Find My Phone Tracker appears safe based on user ratings. AppsHunter Safety Score for Familo is 88/100.

This assessment is based on 17,721 user ratings, with an App Store average of 4.4/5.

Safety Analysis

83.6% of ratings point to a safe experience
4.8% of ratings suggest some concerns
11.6% of ratings point to a risky experience

~ Based on 17,721 App Store ratings for Familo.

Is Familo Legit?

Familo: Find My Phone Tracker appears to be a legitimate app. AppsHunter Legitimacy Score for Familo is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

José

Gomez

Roubo

Aplicativo é uma bosta , não presta pra nada , além disso ia mim roubando vinheram passar um valor de duzentos e pouco sem eu ter feito compra de nada

Response from developer

Lamentamos saber que você está tendo problemas com o aplicativo! As condições de renovação automática são exibidas na tela da oferta antes da compra. Vale ressaltar que excluir o aplicativo e/ou a conta não cancela automaticamente a sua assinatura paga. Entre em contato conosco pelo e-mail support@familo.net para que possamos reembolsar cobranças inesperadas.

Total Fraud

This company Total fraud be careful doing business , their phone doesn’t work, and no response on e mail

STAY AWAY FROM FAMILO IT’S A SCAM

I really don’t recommande this application. The worst interface ever. You are lost between application and website. They automatically put you on premium without any clarity. And it’s really difficult to stop it. I’m still trying to find a way. You cannot ask the support because thay ask an account number that is impossible to find. I’m really disgusted and totally regret that I created an account on Familo. I’m warning you, I don’t want more persons get scammed.
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Response from developer

Sorry to hear that you have issues with the app! Please note that the accurate plan prices, along with the auto-renewal terms, are displayed on the checkout page. To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription. If you purchased your subscription on our website, you can cancel it there as well. Simply log in to your account at Familo, go to Subscription Management, and select the subscription you'd like to cancel. If you have any questions, feel free to contact us at support@familo.net, and our team will be happy to assist you with the cancellation.

Scam app!!!

Scam app!!! Charged my card, $9.99 after $2.99 was declined then asked for a code to use app that I didn’t receive not receive

Helpful and Accurate Service 💯

I was able to look through my partner’s cellphone remotely with the help of top-tier private investigator I became concerned about my husband’s behavior and whereabouts, and the information I was seeing left me with more questions than answers. The uncertainty affected my peace of mind, and I wanted to understand what was really happening so I decided to seek professional assistance of a top tier Private Investigator hacker on Craighackpro@Gmail•Com to better understand the situation, the hacker gave me full access to my husband’s phone activities chats, calls, live location, Emails, shared photos and all his social media Through that process, I was able to gather enough proof information of him cheating on me going out with another mistress, I’m very pleased with the service And the result gave me clarity about everything.
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Do not do it

Signed up for a trial. The methods they post for canceling the subscription do not work and they will not cancel for me. I now have to cancel my credit card to avoid further charges. Stay away!
Have seen the response and this is the reason for my review. Have been in contact with customer service multiple times to ask them to cancel my account as the options to cancel count work for me - it’s not in my Apple subscriptions and the website wants me to enter a six digit verification code emailed to me, but no code is sent. Please cancel my account!!
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Response from developer

We are sorry to hear about your negative experience. To cancel your Apple subscription, open the Settings app, tap your name, select Subscriptions, choose the subscription, and then tap Cancel Subscription. If you purchased your subscription on our website, you can cancel it there as well. Simply log in to your account at Familo, go to Subscription Management, and select the subscription you'd like to cancel. If you have any questions, feel free to contact us at support@familo.net, and our team will be happy to assist you with the cancellation.

Arnaque

C’est le l’arnaque, de plus l’adresse courriel ne fonctionne pas. J’ai besoin d’un remboursement !!!!

Response from developer

Nous sommes vraiment désolés d'apprendre que vous avez rencontré des problèmes avec l'application ! Les conditions de renouvellement automatique sont indiquées sur l'écran de l'offre avant l'achat. Veuillez noter que la suppression de l'application et/ou du compte n'entraîne pas automatiquement l'annulation de votre abonnement payant. Contactez-nous à l'adresse support@familo.net afin que nous puissions vous rembourser les frais imprévus.

이앱 날강도야?

동의한적이 없는데 오늘보니까 총2번 39.99 달러씩 결제되있고 오늘 잔액없다고 승인취소 연락왔네?
미친거 아니야???? 당장 환불금 내놓으세요

Response from developer

저희 제품이 고객님의 기대에 미치지 못했다니 유감입니다. 자동 갱신 관련 약관은 구매 전 안내 화면에 명시되어 있습니다. 앱이나 계정을 삭제하더라도 유료 구독이 자동으로 해지되지는 않는다는 점을 참고해 주시기 바랍니다. 예상치 못한 요금이 청구된 경우 support@familo.net으로 연락해 주시면 환불을 도와드리겠습니다.

결제

왜하루에한번씩 결제시도하시는거죠?취소해주세요

Response from developer

앱 이용에 불편을 겪으셨다니 유감입니다. 자동 갱신 관련 약관은 구매 전 제안 화면에 안내되어 있습니다. 참고로, 앱이나 계정을 삭제한다고 해서 유료 구독이 자동으로 해지되지는 않습니다. 예상치 못한 요금이 청구된 경우 support@familo.net으로 연락해 주시면 환불을 도와드리겠습니다.

결제

결제 취소해주세요 구독 취소했는데 왜 자꾸 결제시도 하나요?

Response from developer

고객님의 우려 사항을 충분히 이해합니다. 자동 갱신 관련 약관은 구매 전 안내 화면에 표시됩니다. 앱이나 계정을 삭제한다고 해서 유료 구독이 자동으로 해지되지는 않는다는 점을 유의해 주시기 바랍니다. 예상치 못한 요금이 청구된 경우 support@familo.net으로 연락해 주시면 환불을 도와드리겠습니다.

환불 해주세요

체험상품만 구매할 의도였는데 문의해도 환불이 안되고 취소만 가능하단게 말이되나요 앱 이용 한번도 안했고 환불부탁드립니다

Response from developer

불편을 겪으셨다니 유감입니다. 자동 갱신 관련 약관은 구매 전 안내 화면에 표시됩니다. 앱이나 계정을 삭제한다고 해서 유료 구독이 자동으로 해지되지는 않는다는 점을 참고해 주시기 바랍니다. 예상치 못한 요금이 청구된 경우 support@familo.net으로 연락해 주시면 환불을 도와드리겠습니다.

Felied

Muy factible para saber de nosotros familia y buenos amigos

Não estou conseguindo apagar a conta , gostaria que me ajudasse

Pessima

Response from developer

Lamentamos saber que você está tendo problemas com o aplicativo! Para cancelar sua assinatura da Apple, abra o aplicativo Ajustes, toque no seu nome, selecione Assinaturas, escolha a assinatura e, em seguida, toque em Cancelar Assinatura. Se você adquiriu a assinatura pelo nosso site, também pode cancelá-la por lá. Basta fazer login na sua conta Familo, ir para o Gerenciamento de Assinaturas e selecionar a assinatura que deseja cancelar. Caso tenha alguma dúvida, sinta-se à vontade para entrar em contato conosco pelo e-mail support@familo.net; nossa equipe terá prazer em ajudar com o cancelamento.

Un service client plus que décevant

Extrêmement déçue.

J’ai souscrit à un essai à 0,99 € sans jamais utiliser le service. Je n’avais aucune intention de conserver un abonnement payant et pourtant trois prélèvements de 49,99 € ont été effectués, soit près de 150 € au total.

Lorsque je m’en suis aperçue, j’ai contacté le service client en toute bonne foi. Je ne demandais qu’un peu de compréhension et un geste commercial pour un service qui n’avait jamais été utilisé.

Ce qui me choque le plus n’est pas seulement le refus du remboursement, mais l’absence totale de souplesse et d’écoute. Après de nombreuses années en tant que cliente, je n’ai jamais rencontré un service client aussi ferme et aussi peu disposé à prendre en compte une situation individuelle.

Cette expérience me laisse une image très négative de l’entreprise. Soyez particulièrement vigilants avec l’essai et le renouvellement automatique.
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Response from developer

Nous sommes désolés d'apprendre votre expérience négative. Nos conditions de prolongation automatique sont affichées sur l’écran de l’offre avant l’achat. Veuillez noter que la suppression de l'application et/ou du compte ne supprime pas automatiquement votre abonnement payant. Contactez-nous à support@familo.net afin que nous puissions vous rembourser les frais imprévus.

Son unos pillos

Yo cancelé esto y me siguen cobrando muy mal servicio no lo recomiendo

Caught my cheating spouse 💯💯

I was able to look through my partner's cellphone remotely with the help of a top-tier private investigator at (Hackspymaster@gmailcom. | got to know that he was cheating on me unrepentantly. This expert's services are authentic and cost effective. His support and assistance during this difficult period is so appreciated. I'II continually refer him to anyone that needs this kind of assistance.
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Mensonge et Tromperie

c’est une appli pour laquelle j’ai payé qui est la plus inutile.
J’ai téléchargé pour retrouver un ami disparu qui n’a plus de batterie. Ne payez surtout pas trois euros. C’est une arnaque. J’ai essayé plusieurs fois de localiser le numéro, mais ça a envoyé un code par message comme pour parrainer quelqu’un.
A fuir !
Rembourser moi bande de tricheur
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Response from developer

Nous sommes désolés d'apprendre votre expérience négative. Veuillez noter que nous ne suivons pas la localisation d'autres personnes sans leur consentement. Notre application vous montrera l'emplacement uniquement des utilisateurs que vous avez invités à vous rejoindre. Ils devront installer l'application et se connecter. Si la fonctionnalité ne répond pas à vos besoins, veuillez nous contacter à support@familo.net et nous serons heureux de vous aider dans le processus de remboursement.

Paiement

A fuir un paiement paypal de 49,99 à étais prit sur mon compte impossible d avoir un remboursement il impossible de retirais l inscription …. il vous réponde en anglais se qui ne facilite pas la communication et ne réponde pas j ai demander un remboursement il me réponde pas a ma demande clairement arnaque clairement
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Response from developer

Nous sommes désolés d'apprendre que votre produit n'a pas répondu à vos attentes. Nos conditions de prolongation automatique sont affichées sur l’écran de l’offre avant l’achat. Veuillez noter que la suppression de l'application et/ou du compte ne supprime pas automatiquement votre abonnement payant. Contactez-nous à support@familo.net afin que nous puissions vous rembourser les frais imprévus.

Ne fonctionne pas

Il est impossible de retracer un téléphone sans débourser plusieurs fois… c’est une arnaque.

Response from developer

Nous sommes désolés d'apprendre votre expérience négative. Veuillez noter que les frais supplémentaires que vous avez mentionnés peuvent concerner l'abonnement de vente incitative, qui donne accès à des fonctionnalités supplémentaires au sein de l'application. Les conditions et les tarifs de cet abonnement sont affichés sur un écran d'offre séparé après l'achat de l'abonnement principal et peuvent être ignorés. Si vous avez rencontré des frais inattendus, n'hésitez pas à nous contacter à support@familo.net et nous vous aiderons à obtenir un remboursement.