What an awful experience!
Seldom have I been so frustrated as I was after trying to access my digital subscription to Family Tree Magazine. I tried both the iPhone and iPad and after much wasted time and rigamarole was able to look at some content on my iPad, but couldn’t leave without actually quitting the app. I was then unable to log in or access support. The form-generated request for support was actually rejected as an invalid address. I tried to call the 800 number listed on the website only to be given a different number to call. I have canceled my subscription and deleted the app, and I recommend that anyone serious about genealogy look elsewhere.
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Response from developer
Hello lagomcurt - I'm sorry you had a horrible experience. We purchased Family Tree Magazine from it's former owner F&W Media - who went bankrupt. The app had a major overhaul in fall of 2019. The new contact process for help is improved as well. The message goes directly to the app developer.
Disappointed; I want a refund!
I purchased a year’s subscription with access online, as well. Even though I’ve logged in on the app, I’m continually getting a message that I need to subscribe. What kind of sham is this?
App still not working after bug fixes
BIG DISAPPOINTMENT!! This would have been a wonderful app if it works. First, on your website, after login, I only see the 2018 digital subscription. All the other previous digital subscriptions are not listed. Second, I had to renew my password on the website. After following your email directions ... Third, the app doesn’t recognize the new password; after giving it a day to catch up on the new password Fourth, in the “issue” section of the app my digital subscriptions are there but I have to pay for them.
PLEASE DO ANOTHER UPDATE ON YOUR BUG FIXES!! Maybe then I can give you 5*.
PLEASE DO ANOTHER UPDATE ON YOUR BUG FIXES!! Maybe then I can give you 5*.
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HELP!
I CAN NOT LOG ON TO THE APP , I CAN NOT DOWNLOAD, I CAN NOT UNSUBSCRIBE, HOWEVER THEY WERE VERY QUICK TO TAKE MY £16.99 ,,! PLEASE GIVE ME MY MONEY BACK AND UNSUBSCRIBE ME
Rip off
The app will not recognize my iTunes subscription. I cannot download the issues I already paid for. There is no customer service for the iOS app. Do not subscribe to this. A waste of money.
