Bad customer service
I purchased the Kerala Blasters FC pass on FanCode expecting to watch matches smoothly, but even after paying, the app still asks me to pay separate match fees. When I contacted customer support, instead of fixing the issue, they simply sent me a link to watch the match. Does this mean I need to contact support and ask for a link every single time? That is completely inconvenient and unprofessional.
I also requested a refund since the pass is not working as promised, but they refused. Very disappointing experience. Poor customer service and misleading subscription system. Not recommended.
I also requested a refund since the pass is not working as promised, but they refused. Very disappointing experience. Poor customer service and misleading subscription system. Not recommended.
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Response from developer
We appreciate your feedback, and we have passed it on to our team. You could also reach out to us at support@fancode.com for further assistance.
Login Problem - Very Annoying
Why does the app logout suddenly out of nowhere even when I have a pass? When trying to login again it fails to provide an OTP and it simply becomes impossible to watch the game even after buying a pass. It keeps on displaying the message- “failed to provide OTP” and even after taking the money doesn’t provide with any service. I wish I didn’t have to write this review but I hope in future I don’t have to use this application for watching my favourite sports and I hope some other better application starts streaming the service where they actually provide a service after charging other than simply failing to provide a simple OTP for login
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Response from developer
We are sorry your experience on FanCode wasn’t the best. What can we do to improve? Please email us at support@fancode.com.
Worst streaming app
I have been using the FanCode app for the past year, but unfortunately my experience has been extremely disappointing. The app has been consistently buggy and frequently crashes during use. Recently, the situation has worsened, as I am now facing repeated issues while streaming highlights and race replays. The videos constantly glitch, the screen lags, and the overall streaming experience has become highly frustrating.
What makes the experience even more disappointing is the excessive number of advertisements shown despite having a paid subscription. Paying for a service and still being interrupted repeatedly by ads significantly defeats the purpose of a premium experience.
Despite being a paid user, the service quality has not met even basic expectations. The persistent technical problems and ad interruptions have made the app practically unusable for me.
What makes the experience even more disappointing is the excessive number of advertisements shown despite having a paid subscription. Paying for a service and still being interrupted repeatedly by ads significantly defeats the purpose of a premium experience.
Despite being a paid user, the service quality has not met even basic expectations. The persistent technical problems and ad interruptions have made the app practically unusable for me.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@fancode.com? We'll get you up and running.
Important Feedback for FanCode App Improvements
Hey FanCode Developers,
I have some important feedback regarding the app that I'd like to share.
Firstly, why is this app not available for Apple TV 4K users? It's 2026, and with tvOS being around for quite some time, it would be great to see you invest in a version for the Apple TV 4K. This could really enhance the user experience for those of us who prefer watching content on Apple TV.
Secondly, please provide a proper option to manage subscriptions and payment information directly within the app. Users need a clear way to subscribe, unsubscribe, and add or delete payment information. Currently, it seems quite limited and almost shady that there aren’t straightforward options for managing this, both in the app and web app.
Lastly, I suggest refining the UI/UX. A more responsive design that makes it easy to find content tailored to user interests would significantly improve the experience.
Thank you for considering this feedback! I look forward to seeing improvements in future updates.
I have some important feedback regarding the app that I'd like to share.
Firstly, why is this app not available for Apple TV 4K users? It's 2026, and with tvOS being around for quite some time, it would be great to see you invest in a version for the Apple TV 4K. This could really enhance the user experience for those of us who prefer watching content on Apple TV.
Secondly, please provide a proper option to manage subscriptions and payment information directly within the app. Users need a clear way to subscribe, unsubscribe, and add or delete payment information. Currently, it seems quite limited and almost shady that there aren’t straightforward options for managing this, both in the app and web app.
Lastly, I suggest refining the UI/UX. A more responsive design that makes it easy to find content tailored to user interests would significantly improve the experience.
Thank you for considering this feedback! I look forward to seeing improvements in future updates.
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Response from developer
We appreciate your feedback and we have passed it on to our team. You could also reach out to us at support@fancode.com for further assistance.
0/5
I once thought how can an App be so bad (about the JioHotstar app). FanCode went a step beyond and proved that things can be even worse.
It will load the ads perfectly fine, but as soon as the ad ends and it’s time to show the F1 race, suddenly it asks me to refresh, on doing so, again the ad will load perfectly fine but the race won’t. It’s an endless loop of refreshing, watching an Ad and then again refreshing.
Nothing has helped, neither restarting the app nor reinstalling it. Changing from Wi-Fi to mobile data didn’t help either.
And on top of all that, the customer service is so bad it makes the app look better., they will reply with the generic, restart the app, restart the device, change your net (as if I’m gonna change the Wi-Fi services because their app can’t do what it is supposed to do). On telling them I have done all the things mentioned already, they will start gaslighting me into thinking the problem is with either my phone or my Wi-Fi.
Oh yeah, on the off chance that the F1 race actually does load by some miracle, the PiP can somehow read my mind and won’t work when I want it to work, and will work when I don’t want it to. Like just be consistent, either work everytime or don’t .
And please don’t reply to contact you via mail, I already did and you guys were useless.
Apps like these will make the piracy win the piracy wars.
It will load the ads perfectly fine, but as soon as the ad ends and it’s time to show the F1 race, suddenly it asks me to refresh, on doing so, again the ad will load perfectly fine but the race won’t. It’s an endless loop of refreshing, watching an Ad and then again refreshing.
Nothing has helped, neither restarting the app nor reinstalling it. Changing from Wi-Fi to mobile data didn’t help either.
And on top of all that, the customer service is so bad it makes the app look better., they will reply with the generic, restart the app, restart the device, change your net (as if I’m gonna change the Wi-Fi services because their app can’t do what it is supposed to do). On telling them I have done all the things mentioned already, they will start gaslighting me into thinking the problem is with either my phone or my Wi-Fi.
Oh yeah, on the off chance that the F1 race actually does load by some miracle, the PiP can somehow read my mind and won’t work when I want it to work, and will work when I don’t want it to. Like just be consistent, either work everytime or don’t .
And please don’t reply to contact you via mail, I already did and you guys were useless.
Apps like these will make the piracy win the piracy wars.
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Response from developer
Hi, could you please let us know what went wrong at support@fancode.com? We're always trying to improve.
Subscription issue
I’ve purchased the yearly pass for 1,499 but not able to access it , initially I was able to access it on my phone but not laptop so I contacted the support and they suggested to uninstall and reinstall the app and since then I’ve created multiple tickets , tried to sign in with my phone number , email everything nothing is working the customer service is the worst they send same generic replies and when you email they ask the same questions and reply that the team is looking into it but there is no update at all
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Cant go into previous moments in live matches and videos
When i tap previous (10 secs back) button. I cant watch the previous moments. While watching matches , it gets stuck in the current picture but only commentary is changing into previous. Then it resolves only after reaching the match moment where i tapped the previous button. In short if i want to drag back the match a little bit, i only can exit and take the match again. Please correct it.
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Response from developer
We appreciate your feedback, and we have passed it on to our team. You could also reach out to us at support@fancode.com for further assistance.
Scammers-selling F1 season pass for full price even for the last race !
These guys are impossible. They sell the F1 season pass for the same price no matter when you buy it-after 1 race, 10 race or even after 20 races. When you ask them, they say you always watch the replays. But the issue is replays are loaded after 2 or 3 hours! And all replays are available even if you have not bought the subscription! So why the H should I buy your lousy subscriptions?? Make plans pro-rated as the season progresses and don’t play the stupid ads while watching the replays for paid users
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Better experience required
First of all , good job Fancode . I watch cricket , football and motorsports mainly . A big change you did was to club all telecast of MotoGP races ( moto 3 , moto 2 , and MotoGP ) into one viewing option as day 1 , day 2 etc . Pls do the same thing for Formula 1 too grouped by days so that there is no need to search for F3 / F2 races separately . Also your schedule filter for motorsports doesn’t work well . Pls rectify the same . Thanks
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Response from developer
Thank you very much for sharing your valuable & useful feedback. If you have other feedback or suggestions, please write to us at support@fancode.com. We would love to hear from you!
Sleek UI But needs to have a single stream per sport
Hi Team,
The UI experience is all very good and even the quality except there are multiple streams for any given sport and it becomes challenging to navigate different streams if you are watching an event live.
Like for example MotoGP, there are different classes (Moto2 and Moto3) and different streams for each category for qualifying practice and race which is completely unnecessary and furthermore the app doesn’t update the feed instantaneously when that particular session is finished, it shows live and now streaming but clicking on that stream shows the event has concluded so these quirks need to be ironed out asap it is just ruining the experience totally and frankly quite irritating.
The UI experience is all very good and even the quality except there are multiple streams for any given sport and it becomes challenging to navigate different streams if you are watching an event live.
Like for example MotoGP, there are different classes (Moto2 and Moto3) and different streams for each category for qualifying practice and race which is completely unnecessary and furthermore the app doesn’t update the feed instantaneously when that particular session is finished, it shows live and now streaming but clicking on that stream shows the event has concluded so these quirks need to be ironed out asap it is just ruining the experience totally and frankly quite irritating.
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Response from developer
We appreciate your feedback and we have passed it on to our team. You could also reach out to us at support@fancode.com for further assistance.
Clueless and incompetent tech support , with no proper account management
I had a frustrating experience with this app due to a serious account management issue. When I logged in via the browser using my email, it created one user ID. However, when I installed the app on my TV, there was no option to log in with an email—only a phone number. Entering my phone number created a separate user ID, completely disconnected from my existing account.
Since I made my purchases and subscriptions through the browser (email account), I expected to access them on the app. However, none of my purchases were available. When I tried to link my email and phone number through the website, I was told they were associated with two different accounts and could not be merged.
I reached out to technical support, which took ages to connect. After multiple disconnections and repeatedly explaining the issue, I was given the same unhelpful response—that they could not merge my accounts. With no way to access my purchases on the app, I was left with no choice but to delete my account entirely, losing everything in the process.
This is a major flaw in account management, and the lack of proper support made it even worse. Users should not have to deal with such a fundamental issue when trying to access their purchases across different devices.
Since I made my purchases and subscriptions through the browser (email account), I expected to access them on the app. However, none of my purchases were available. When I tried to link my email and phone number through the website, I was told they were associated with two different accounts and could not be merged.
I reached out to technical support, which took ages to connect. After multiple disconnections and repeatedly explaining the issue, I was given the same unhelpful response—that they could not merge my accounts. With no way to access my purchases on the app, I was left with no choice but to delete my account entirely, losing everything in the process.
This is a major flaw in account management, and the lack of proper support made it even worse. Users should not have to deal with such a fundamental issue when trying to access their purchases across different devices.
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Response from developer
We are sorry your experience on FanCode wasn’t the best. What can we do to improve? Please send us an email at support@fancode.com. We will help you at the earliest.
Appalling lack of support for ios
I had made an account on my laptop using my mail ID and purchased a season pass for a football cup competition
Downloading the app on my iPhone I could not log in using mail only my mobile number , my number along with another number I had access to already had been registered to dream 11 and therefore couldn’t be linked with my account on which I made a purchase.
There is no option to unlink my phone number from the account or delete the account or log in using my gmail or get my purchase refunded or get the match pass transferred to a different account.
The only solution was to watch the games using the website version on my phone because I couldn’t access my laptop.
There needs to be a fix to this issue because it is not unlikely to find yourself in my situation and be totally helpless and unable to watch the games after paying the company money
Downloading the app on my iPhone I could not log in using mail only my mobile number , my number along with another number I had access to already had been registered to dream 11 and therefore couldn’t be linked with my account on which I made a purchase.
There is no option to unlink my phone number from the account or delete the account or log in using my gmail or get my purchase refunded or get the match pass transferred to a different account.
The only solution was to watch the games using the website version on my phone because I couldn’t access my laptop.
There needs to be a fix to this issue because it is not unlikely to find yourself in my situation and be totally helpless and unable to watch the games after paying the company money
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Response from developer
We appreciate your feedback and we have passed it on to our team. You could also reach out to us at support@fancode.com for further assistance.
Misleading scam
Why don't you broadcast all Argentina matches? That's what many of us bought your subscription for. No point in keeping it really. It's common sense to prioritise the World and South American champions, especially since they have a large fanbase in this country. Very disappointed with FanCode. No one wants to watch sub par matches. And anyways your stream quality even for F1 is choppy. It's happened multiple times now. False and misleading app; just a money grab scam. You've been bashed on X and other social media multiple times, but you don't care about feedback. Many of us won't be renewing.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@fancode.com? We'll get you up and running.
Lots of Bugs! Disappointed
The app works fine one time and it would stop working, the videos wont load. The PiP stops working out of nowhere, I am fed up completely trying to go past everything and watch the actual F1 content that I bought a pass for. A lot of times the scroll on the timeline goes away in replays, so you can’t go forward to backwards, so many bugs everywhere!
Update: Now I have started seeing ads on the live streaming in between races. What is even the use of paying if I end up watching ads? Secondly, the audio is from Sky Sports F1 but the streaming is not, hence leading to a mismatch multiple times during a race where the commentators are talking about something else that they see on screen which is not there on my screen .
Update: Now I have started seeing ads on the live streaming in between races. What is even the use of paying if I end up watching ads? Secondly, the audio is from Sky Sports F1 but the streaming is not, hence leading to a mismatch multiple times during a race where the commentators are talking about something else that they see on screen which is not there on my screen .
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@fancode.com? We'll get you up and running.
Login limitation in iOS based app
I purchased a pass from browser(safari) from my iOS device. When you login via browser it asks you to login via google account and then you can purchase pass and view content.
However when you download app on iOS device and login into it, it will only ask your mobile number. There is no option to login via email thereat. So if you login via mobile it will auto create an account, which will be a different that your google based account. So, in app you will not be able add you email and add live content and then if you try to link you mobile with email based account it will prompt error of having a different account.
Their support will neither delete the account nor will they refund you. They will indirectly blame you for having two accounts, which have got created due to Fancode iOS app limitation which these guys does not seem to be interested in improving or fixing.
Pathetic experience dealing with them and their subscriber.
However when you download app on iOS device and login into it, it will only ask your mobile number. There is no option to login via email thereat. So if you login via mobile it will auto create an account, which will be a different that your google based account. So, in app you will not be able add you email and add live content and then if you try to link you mobile with email based account it will prompt error of having a different account.
Their support will neither delete the account nor will they refund you. They will indirectly blame you for having two accounts, which have got created due to Fancode iOS app limitation which these guys does not seem to be interested in improving or fixing.
Pathetic experience dealing with them and their subscriber.
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Response from developer
Thank you very much for sharing your valuable & useful feedback. If you have other feedback or suggestions, please write to us at support@fancode.com. We would love to hear from you!
Season pass not working and have to buy weekend pass. Stream issues with just one person watching
I am unable to watch F3 while I have a F1 season pass. I had to buy a weekend pass just to watch it. This was last weekend at Silverstone. This weekend I keep getting the message stream limit reached, when my account is not shared with anybody and I am the only one who watches on a phone. Whatever I do is not bringing back the stream! I’m going to F1 tv next season! Lesser money is not worth the poor customer support who says that I cannot watch f1 over WiFi and need to use mobile data!
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@fancode.com? We'll get you up and running.
Fraud fancode
I bought the subscription and it was all okay from my end on apple.
I paid it but due to some reasons, I couldn’t get access to that particular match/series in fancode app.
I contacted their chat support as well but no help and i had to buy and pay them twice and both of the time it didn’t work.
Now after leaving it as a scam, i moved on but they continue to send me annoying subscription messages. What fraud is this? When you don’t have helping support or payment gateway, why is this app still on ? Work on it or you’ll lose alot many people like me due to failure of your system and support staff via chat.
I highly don’t recommend this app to anyone.
I paid it but due to some reasons, I couldn’t get access to that particular match/series in fancode app.
I contacted their chat support as well but no help and i had to buy and pay them twice and both of the time it didn’t work.
Now after leaving it as a scam, i moved on but they continue to send me annoying subscription messages. What fraud is this? When you don’t have helping support or payment gateway, why is this app still on ? Work on it or you’ll lose alot many people like me due to failure of your system and support staff via chat.
I highly don’t recommend this app to anyone.
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Response from developer
Hi, could you please let us know what went wrong at support@fancode.com? We're always trying to improve.
Pass not working - update: fixed
I brought a yearly pass but it still doesn’t allow me to watch content. Emailed the tech support and they told me that they’ve updated on their end but still not working
Update- emailed customer support and after a little back and forth, the pass was updated and now working. Cut one star because this shouldn’t have been an issue in the first place.
Update- emailed customer support and after a little back and forth, the pass was updated and now working. Cut one star because this shouldn’t have been an issue in the first place.
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Response from developer
Hey, we have checked with the concerned team and the yearly pass entitlement is provided on your registered mobile number. You can now watch all the live-streaming matches on the application. In case you have any issues, send us a message on WhatsApp at 9321420805 or email us at support@fancode.com.
Scam
I purchased the monthly pass from Apple Store.. the money was deducted, the subscription details show when the next deduction is due but I was not able to stream via the app. I had to make another purchase a “match pass” via their web to be able to watch a match.
I had first used my email address to purchase a match pass on their website as their app did not give an option to buy match pass and only had option for monthly/yearly pass. After purchasing the pass on their web using my email address I was unable to login on their app using email address as the app has no option to login using email address and you can register ONLY via your phone number. When I reached out to their customer support they asked me to raise another request to link my email and phone number (really?! SMH)
Overall an annoying experience and still no resolution. Never using this app again even if ut means I have to miss my matches.
I had first used my email address to purchase a match pass on their website as their app did not give an option to buy match pass and only had option for monthly/yearly pass. After purchasing the pass on their web using my email address I was unable to login on their app using email address as the app has no option to login using email address and you can register ONLY via your phone number. When I reached out to their customer support they asked me to raise another request to link my email and phone number (really?! SMH)
Overall an annoying experience and still no resolution. Never using this app again even if ut means I have to miss my matches.
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Response from developer
Hi, we are extremely sorry for the inconvenience. To help you with this, Kindly write us at support@fancode.com. We will help you at the earliest.
Good apps
Very good apps.I like it
Response from developer
Thanks :)