Bad customer service
I purchased the Kerala Blasters FC pass on FanCode expecting to watch matches smoothly, but even after paying, the app still asks me to pay separate match fees. When I contacted customer support, instead of fixing the issue, they simply sent me a link to watch the match. Does this mean I need to contact support and ask for a link every single time? That is completely inconvenient and unprofessional.
I also requested a refund since the pass is not working as promised, but they refused. Very disappointing experience. Poor customer service and misleading subscription system. Not recommended.
I also requested a refund since the pass is not working as promised, but they refused. Very disappointing experience. Poor customer service and misleading subscription system. Not recommended.
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Response from developer
We appreciate your feedback, and we have passed it on to our team. You could also reach out to us at support@fancode.com for further assistance.
Login Problem - Very Annoying
Why does the app logout suddenly out of nowhere even when I have a pass? When trying to login again it fails to provide an OTP and it simply becomes impossible to watch the game even after buying a pass. It keeps on displaying the message- “failed to provide OTP” and even after taking the money doesn’t provide with any service. I wish I didn’t have to write this review but I hope in future I don’t have to use this application for watching my favourite sports and I hope some other better application starts streaming the service where they actually provide a service after charging other than simply failing to provide a simple OTP for login
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Response from developer
We are sorry your experience on FanCode wasn’t the best. What can we do to improve? Please email us at support@fancode.com.
Worst streaming app
I have been using the FanCode app for the past year, but unfortunately my experience has been extremely disappointing. The app has been consistently buggy and frequently crashes during use. Recently, the situation has worsened, as I am now facing repeated issues while streaming highlights and race replays. The videos constantly glitch, the screen lags, and the overall streaming experience has become highly frustrating.
What makes the experience even more disappointing is the excessive number of advertisements shown despite having a paid subscription. Paying for a service and still being interrupted repeatedly by ads significantly defeats the purpose of a premium experience.
Despite being a paid user, the service quality has not met even basic expectations. The persistent technical problems and ad interruptions have made the app practically unusable for me.
What makes the experience even more disappointing is the excessive number of advertisements shown despite having a paid subscription. Paying for a service and still being interrupted repeatedly by ads significantly defeats the purpose of a premium experience.
Despite being a paid user, the service quality has not met even basic expectations. The persistent technical problems and ad interruptions have made the app practically unusable for me.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at support@fancode.com? We'll get you up and running.
Important Feedback for FanCode App Improvements
Hey FanCode Developers,
I have some important feedback regarding the app that I'd like to share.
Firstly, why is this app not available for Apple TV 4K users? It's 2026, and with tvOS being around for quite some time, it would be great to see you invest in a version for the Apple TV 4K. This could really enhance the user experience for those of us who prefer watching content on Apple TV.
Secondly, please provide a proper option to manage subscriptions and payment information directly within the app. Users need a clear way to subscribe, unsubscribe, and add or delete payment information. Currently, it seems quite limited and almost shady that there aren’t straightforward options for managing this, both in the app and web app.
Lastly, I suggest refining the UI/UX. A more responsive design that makes it easy to find content tailored to user interests would significantly improve the experience.
Thank you for considering this feedback! I look forward to seeing improvements in future updates.
I have some important feedback regarding the app that I'd like to share.
Firstly, why is this app not available for Apple TV 4K users? It's 2026, and with tvOS being around for quite some time, it would be great to see you invest in a version for the Apple TV 4K. This could really enhance the user experience for those of us who prefer watching content on Apple TV.
Secondly, please provide a proper option to manage subscriptions and payment information directly within the app. Users need a clear way to subscribe, unsubscribe, and add or delete payment information. Currently, it seems quite limited and almost shady that there aren’t straightforward options for managing this, both in the app and web app.
Lastly, I suggest refining the UI/UX. A more responsive design that makes it easy to find content tailored to user interests would significantly improve the experience.
Thank you for considering this feedback! I look forward to seeing improvements in future updates.
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Response from developer
We appreciate your feedback and we have passed it on to our team. You could also reach out to us at support@fancode.com for further assistance.
0/5
I once thought how can an App be so bad (about the JioHotstar app). FanCode went a step beyond and proved that things can be even worse.
It will load the ads perfectly fine, but as soon as the ad ends and it’s time to show the F1 race, suddenly it asks me to refresh, on doing so, again the ad will load perfectly fine but the race won’t. It’s an endless loop of refreshing, watching an Ad and then again refreshing.
Nothing has helped, neither restarting the app nor reinstalling it. Changing from Wi-Fi to mobile data didn’t help either.
And on top of all that, the customer service is so bad it makes the app look better., they will reply with the generic, restart the app, restart the device, change your net (as if I’m gonna change the Wi-Fi services because their app can’t do what it is supposed to do). On telling them I have done all the things mentioned already, they will start gaslighting me into thinking the problem is with either my phone or my Wi-Fi.
Oh yeah, on the off chance that the F1 race actually does load by some miracle, the PiP can somehow read my mind and won’t work when I want it to work, and will work when I don’t want it to. Like just be consistent, either work everytime or don’t .
And please don’t reply to contact you via mail, I already did and you guys were useless.
Apps like these will make the piracy win the piracy wars.
It will load the ads perfectly fine, but as soon as the ad ends and it’s time to show the F1 race, suddenly it asks me to refresh, on doing so, again the ad will load perfectly fine but the race won’t. It’s an endless loop of refreshing, watching an Ad and then again refreshing.
Nothing has helped, neither restarting the app nor reinstalling it. Changing from Wi-Fi to mobile data didn’t help either.
And on top of all that, the customer service is so bad it makes the app look better., they will reply with the generic, restart the app, restart the device, change your net (as if I’m gonna change the Wi-Fi services because their app can’t do what it is supposed to do). On telling them I have done all the things mentioned already, they will start gaslighting me into thinking the problem is with either my phone or my Wi-Fi.
Oh yeah, on the off chance that the F1 race actually does load by some miracle, the PiP can somehow read my mind and won’t work when I want it to work, and will work when I don’t want it to. Like just be consistent, either work everytime or don’t .
And please don’t reply to contact you via mail, I already did and you guys were useless.
Apps like these will make the piracy win the piracy wars.
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Response from developer
Hi, could you please let us know what went wrong at support@fancode.com? We're always trying to improve.
