Stupid survery
Response from developer
Hi there, Thanks for reaching out! We actually just sent out the rewards for yesterday's survey responses. We usually process these in batches and allow up to 24 hours for delivery since a real human handles them manually. Because App Store reviews don't show us your account name, it’s a bit tough for me to look into this for you directly from here. Could you send a quick message to our team at support@ultracinestudios.com? Once we have your account ID, I can jump right in, double-check your account, and make sure you get your rewards (and we'll absolutely throw in a little extra compensation for the hassle if it missed you!). We've seen plenty of players successfully redeeming their rewards today, so the system is up and running but there might be a specific glitch hitting your account. I'd love to get it sorted out for you. Have a great day,
Thank you
So nice to be able to actually get into and enjoy the story and the crafting when I’m able to play more than 2 episodes of a chapter
Thanks so much
It’s really great!!!
Response from developer
Hi there, Thanks for sharing your view with us. We take a lot of pride in keeping the game fair for F2P players, and it's clear we missed the mark here. I'm really sorry about that. Your review actually started an internal discussion yesterday, and we're already looking at ways to fix it. The good news is that we have a major update coming very soon, and this exact balance issue will be addressed in it. Stay on the lookout for this new update coming later this week. In the meantime, if you'd like to share your opinion with us about the game, please reach out to us at support@ultracinestudios.com. Thanks again for the honest feedback, and have a great day.
Sad
Stinks
Response from developer
Hi there, Thanks for sharing your view with us. We take a lot of pride in keeping the game fair for F2P players, and it's clear we missed the mark here. I'm really sorry about that. Your review actually started an internal discussion yesterday, and we're already looking at ways to fix it. The good news is that we have a major update coming very soon, and this exact balance issue will be addressed in it. Stay on the lookout for this new update coming later this week. In the meantime, if you'd like to share your opinion with us about the game, please reach out to us at support@ultracinestudios.com. Thanks again for the honest feedback, and have a great day.
