Deceptive Subscription Marketing
Be careful when purchasing this app!!! Automatically goes to a year subscription instead of giving you choices or a monthly subscription default. Cost me $80+ for something I only needed a monthly subscription for as I only needed to send a couple faxes.
Wouldn’t Even Bother
Extremely disappointed with Fax.Plus and their customer service. I signed up and paid $8.99 for the service, only to have my documents fail to fax because I was told I had “too many pages.” Instead of the service working as expected, I was forced to upgrade shortly after and paid an additional $17.99 just to try to complete my fax.
After spending more money and still having a frustrating experience, I contacted customer support, still had to go through a loop to send my documents. My interaction with the representative Laura was extremely disappointing. She was unwilling to refund the original $8.99 charge, despite the fact that the service did not meet my needs and I only upgraded because of the issue I encountered.
It’s disappointing that Fax.Plus would rather lose a customer over an $8.99 refund than take accountability and provide good customer service. A simple resolution would have changed my entire experience, but instead I will no longer use this service and would not recommend it to others.
After spending more money and still having a frustrating experience, I contacted customer support, still had to go through a loop to send my documents. My interaction with the representative Laura was extremely disappointing. She was unwilling to refund the original $8.99 charge, despite the fact that the service did not meet my needs and I only upgraded because of the issue I encountered.
It’s disappointing that Fax.Plus would rather lose a customer over an $8.99 refund than take accountability and provide good customer service. A simple resolution would have changed my entire experience, but instead I will no longer use this service and would not recommend it to others.
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Waste of time
Don’t say you’re a free app and you’re not. Waste of time
Seoltoir Ferry Solutions
Deactivate
Terrible registration process
I tried to sign up for the free version since I only send one or two faxes a year. I created an account, but the free plan was buried at the bottom. I followed that link, but it made me create another account. That account said free, but it there was 0 limit on pages. So now I have two accounts and try to delete one to start over, but it won’t sign me out; my only options are to continue or sign in again. Eventually I figured out how to get out and make sure I deleted accounts twice. What a mess! I think I’ll just go to a UPS store or Staples.
It probably works fine for business accounts.
It probably works fine for business accounts.
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Waste of time
Says it’s free get is all setup and it won’t let me send unless I pay
Essential and convenient when we needed it
We had a family member with health and relocation needs and being able to easily send and receive faxes by taking pictures of documents was incredibly helpful. Fax.plus worked cleanly and solidly for us for more than a year, and while we haven't kept a subscription for receiving I'm positive that I'll be back for another one when we need it again - and it'll cost less than and work better than adding a fax machine at home that wouldn't be convenient to use most of the time.
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Paid For Nothing
I purchased this app because I needed to send a fax. Unfortunately, it never worked as advertised. I tried multiple times, but each attempt resulted in a “Something went wrong” error. I contacted support, but they were unable to resolve the issue.
In the end, I had to mail my documents through USPS instead, making the app completely useless for my needs. I deleted it and requested a refund through Apple, but my request was denied, even though the app failed to perform its primary function.
Paying $8 isn’t the issue. Paying for a service that doesn’t work is. I expected the app to do what it promised, and it simply didn’t.
In the end, I had to mail my documents through USPS instead, making the app completely useless for my needs. I deleted it and requested a refund through Apple, but my request was denied, even though the app failed to perform its primary function.
Paying $8 isn’t the issue. Paying for a service that doesn’t work is. I expected the app to do what it promised, and it simply didn’t.
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Free 10 fax offer
Bait and switch. 6.99 per month
NOT FREE
There is no way to send for free. No trial, no test page so don’t waste your time if you have just one fax to make lol. Other than that it’s okay
Perfect App
Easy to use and perfect performance
Waste of time
I only needed to send a single fax but there is no option to do so as you can only pay for a minimum of a month with Fax.Plus. I tried using the free version but the fax failed to send despite repeated attempts. The free option gives 10 free pages however this app can’t count. Every time I tried to send two pages, it counted three pages which significantly diminished my ability to send anything else. Absolute waste of time and I would not dream of paying for this. I went to another app and was able to send the fax quickly and easily.
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Quality
Lifesaver!
Not working
Free version Not working with camera
Love services
This service is very fast and reliable
Pratique à porter de la main
Application bien conçu et sécuritaire vous devez télécharger les application connex pour scanner des document donc je recommande
Probably the worst, MOST crooked app ever…BE AWARE EVERYONE
I needed to send a single..my 1 and ONLY Fax ever in my 40+ years of life…I was already frustrated so I thought..screw it, I’ll just pay the $8.99 trial offer then cancel and be done..2 mins later an alert for my debit card pops up and it says denied charge for $179.75 ??????? I chose the cheapest plan and I guess they choose not the customer? Since it was denied Apple locked my account and it’ll stay that way til I allow the charge of $179.75 for 2 single pieces of paper…after researching I find out that this is NOTHING new to these crooks because why else would they have a NO refund policy? I guess they tend to ignore complaints for refunds along with anything else that could result in having to pull out your $$ that they lined there pockets with and giving any of it back… I will be getting my $ back…I promise and everyone else be careful and go elsewhere for your fax needs…because choosing the cheapest box for $8.99 when in fact it charges $179.75 then they’ll shrug it off by using the’ol didn’t you read the microscopic fine print that said we can charge ANYthing we please…this is the type of developer that is giving the App Store a bad reputation and it’s unacceptable.
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Terrible 1st experience
It didn’t save my preference and sent the fax with the wrong area code. Now I want to cancel but of course cancelling is never as easy as subscribing. Nothing about this app is free.
Nothing is Free These Days
I might send two or three faxes of a couple of pages per year. Well this is the second fax program that professed they offered a free fax option. Well after I spent time signing up and preparing my document for fax transmission - guess what! I looked all over the app information and COULD NOT FIND ANY WAY I COULD SEND MY FAX WITHOUT A FEE. Liar - liar - pants on fire!
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The wonders of technology!!
I was just amazed on how easy was to upload and fax a couple of files from one country to another. This modern technology is just amazing!
