Perfect fax app
Perfect app for sending and receiving faxes from your phone. Works perfect.
Loses my info
Glitches and Resets without any notice. Takes hours to fix. Not user friendly when there is a problem.
Scammers!!! Charged Me but Couldn’t Use the Service
They charged my card, but I still couldn’t send my fax. Then they asked me to pay AGAIN to use the service. I paid for nothing. Very frustrating and misleading.
GREAT FAX SERVICE
The service is great. I like the archive, and email notifications
Deceptive
I would have happily subscribed to this app, but after the bait of getting ten free pages only occurring after the fact, after it guides you through subscribing, and only giving the option of free pages hidden in a navigational maze. The way to keep customers is to get the free 10 pages first, not deceptively after the fact. It would have been a great app to have but I’ll be asking for a refund.
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Is it just me? Or are there other people with the same issue? Because this would have been a 5 star.
So I paid for the Basic option for the year $83.99 to give it a try. On my iPhone subscription it shows it doesn’t expire till April 6, 2027 which we’re still in 2026. I used it twice picked out my own fax number ever was working good, this may sound silly but I was happy to have my own fax system. But Till I logged back in using the same email address several weeks later and it’s not working the same. The plan changed to free and i contacted support and they said I don’t have a basic plan. Which to me is strange since I paid for the year subscription for it. They still haven’t been helpful with this issue and everything that was faxed suddenly disappeared like I never had an account with them. I don’t know if I’m the only one that ran into this issue before, so just be very cautious they might just take your money and pretend you never had an account.
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Scan & fax
Great app.
Quick
Accurate
Deceptive Subscription Marketing
Be careful when purchasing this app!!! Automatically goes to a year subscription instead of giving you choices or a monthly subscription default. Cost me $80+ for something I only needed a monthly subscription for as I only needed to send a couple faxes.
Wouldn’t Even Bother
Extremely disappointed with Fax.Plus and their customer service. I signed up and paid $8.99 for the service, only to have my documents fail to fax because I was told I had “too many pages.” Instead of the service working as expected, I was forced to upgrade shortly after and paid an additional $17.99 just to try to complete my fax.
After spending more money and still having a frustrating experience, I contacted customer support, still had to go through a loop to send my documents. My interaction with the representative Laura was extremely disappointing. She was unwilling to refund the original $8.99 charge, despite the fact that the service did not meet my needs and I only upgraded because of the issue I encountered.
It’s disappointing that Fax.Plus would rather lose a customer over an $8.99 refund than take accountability and provide good customer service. A simple resolution would have changed my entire experience, but instead I will no longer use this service and would not recommend it to others.
After spending more money and still having a frustrating experience, I contacted customer support, still had to go through a loop to send my documents. My interaction with the representative Laura was extremely disappointing. She was unwilling to refund the original $8.99 charge, despite the fact that the service did not meet my needs and I only upgraded because of the issue I encountered.
It’s disappointing that Fax.Plus would rather lose a customer over an $8.99 refund than take accountability and provide good customer service. A simple resolution would have changed my entire experience, but instead I will no longer use this service and would not recommend it to others.
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Waste of time
Don’t say you’re a free app and you’re not. Waste of time
Seoltoir Ferry Solutions
Deactivate
Terrible registration process
I tried to sign up for the free version since I only send one or two faxes a year. I created an account, but the free plan was buried at the bottom. I followed that link, but it made me create another account. That account said free, but it there was 0 limit on pages. So now I have two accounts and try to delete one to start over, but it won’t sign me out; my only options are to continue or sign in again. Eventually I figured out how to get out and make sure I deleted accounts twice. What a mess! I think I’ll just go to a UPS store or Staples.
It probably works fine for business accounts.
It probably works fine for business accounts.
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Waste of time
Says it’s free get is all setup and it won’t let me send unless I pay
Response from developer
Hi, our Free plan grants a one-time allotment of 10 pages after mobile number verification at no cost. After these pages are used you may add extra pages or upgrade to a paid plan to keep sending faxes. For help or questions please email support@alohi.com.
Essential and convenient when we needed it
We had a family member with health and relocation needs and being able to easily send and receive faxes by taking pictures of documents was incredibly helpful. Fax.plus worked cleanly and solidly for us for more than a year, and while we haven't kept a subscription for receiving I'm positive that I'll be back for another one when we need it again - and it'll cost less than and work better than adding a fax machine at home that wouldn't be convenient to use most of the time.
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Paid For Nothing
I purchased this app because I needed to send a fax. Unfortunately, it never worked as advertised. I tried multiple times, but each attempt resulted in a “Something went wrong” error. I contacted support, but they were unable to resolve the issue.
In the end, I had to mail my documents through USPS instead, making the app completely useless for my needs. I deleted it and requested a refund through Apple, but my request was denied, even though the app failed to perform its primary function.
Paying $8 isn’t the issue. Paying for a service that doesn’t work is. I expected the app to do what it promised, and it simply didn’t.
In the end, I had to mail my documents through USPS instead, making the app completely useless for my needs. I deleted it and requested a refund through Apple, but my request was denied, even though the app failed to perform its primary function.
Paying $8 isn’t the issue. Paying for a service that doesn’t work is. I expected the app to do what it promised, and it simply didn’t.
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Free 10 fax offer
Bait and switch. 6.99 per month
NOT FREE
There is no way to send for free. No trial, no test page so don’t waste your time if you have just one fax to make lol. Other than that it’s okay
Perfect App
Easy to use and perfect performance
Waste of time
I only needed to send a single fax but there is no option to do so as you can only pay for a minimum of a month with Fax.Plus. I tried using the free version but the fax failed to send despite repeated attempts. The free option gives 10 free pages however this app can’t count. Every time I tried to send two pages, it counted three pages which significantly diminished my ability to send anything else. Absolute waste of time and I would not dream of paying for this. I went to another app and was able to send the fax quickly and easily.
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