SharkInTheWtr
App is a breeze!!!👍
Soft and comfy
Best leggings ever and the only ones I wear!
Great New App
New app is quick, so much easier to use.
Difficulty in attempting a return
This is toward the top of one of the most frustrating websites I have ever tried to use. I needed the instructions on making a return. I gave them my order number which they said they didn’t recognize. Then they wanted my email address which was at the bottom of my email to them. I looked for a phone number which is nowhere to be found. PLUS, before attempting a return, I had ordered two more items from them, something I now greatly rue. I haven’t complained about a company before, but this is so frustrating!
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Strange app experience
Just know that promos still being featured on the app can be expired. The chat support said they’d respond in 3 minutes, but they got back to me in email the next day. The customer service communication, when it came, was good and effective. I also feel kind of crazy reading their sizing chart. The 1, 2, 3 steps do not make sense when you go to use the chart below them. (e.g., “subtract your bust size from your band size to find the difference and check the chart below” …there is no reference to that difference in the chart). Sizing was completely confusing but at the sale prices I got, I will just try them all and return if needed.
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